Pros: Great machine - when it works
Cons: We used this machine for 6 weeks when it began constantly indicating a paper jam, although there was not a paper jam. Tried everything we could find on the support site, no success. Called support, they talked us through several things then they sent repair person with a part. No success. The repair person indicated to Xerox he believed we needed a new machine, they required him to come out two additional times with parts, still not working. We have now been down for three weeks and Xerox tells us a replacement machine is at least two more weeks out! This is after we also purchased the additional support contract!
Other Thoughts: WE ARE NOT HAPPY!
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