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Item#: N82E16828118203

Xerox Phaser 8560N Workgroup Up to 30 ppm 2400 dpi Color Print Quality Color Solid Ink Printer

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  • 8560N
  • 2400 FinePoint

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Your company’s sales media, presentation materials, newsletters, and reports will look polished in glossy full-color glory, and thanks to the Phaser’s Fast Ethernet adapter, you’ll be able to do it all in house, over your own network. The Phaser’s paper tray holds 625 sheets, and you’ll be able to print on cover stock, recycled paper, transparencies, and gloss stock, so you have the flexibility to generate whatever your company needs.

How often do you get a chance to improve your company’s efficiency, economy, environmental impact, and professional image, all in one modestly-priced package?

  • newegg Impressive Performance The Xerox Phaser 8560N features a breakthrough 30 ppm black and color print speed for efficient printing.
  • newegg Built-in Networking The Xerox Phaser 8560N features an Ethernet port for connection to your home or office network, so you can share the printer function among multiple computers.
  • newegg Network Security The Xerox Phaser 8560N provides IP filtering, lock internet settings, network authentication and port blocking features for maximum network security.
  • newegg USB 2.0 Connectivity The convenient Hi-Speed USB 2.0 connectivity ensures rapid set-up of the printer and fast data transfer.

Learn more about the XEROX 8560N

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details

Customer Reviews of the XEROX 8560N

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  • William R.
  • 8/17/2010 10:36:02 PM
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsFast, Brilliant, sharp

Pros: Extremely fast. Pages pop out faster then most b/w toner printers.
Colors are very vibrant
It has the sharpness you'd expect from a laser printer.
The wax creates a glossy look that is appealing. The prints come out looking very professional and sharp.

Cons: I never expected it to print photos and it makes about as good a try at it as I've seen on any color laser printer. However, it lacks the resolution to handle detailed color photos properly.

Other Thoughts: Bulk up on supplies prior to going crazy with this machine. It doesn't actually come with much "solid ink."

Did you find this review helpful? Yes No

  • Tessa R.
  • 4/20/2010 11:35:24 AM
  • Ownership: more than 1 year

1 out of 5 eggsDudd

Pros: Love the crayon-like ink

Cons: First the display quit working, xerox sent a new one because that was apparantly a known problem. Then the printer completely quit working--the printer streaks and prints wrong colors. Blue prints as red, Black prints as green. From what I've researched its a problem with the print head and more expensive to fix than its worth. The printer is totally unusable and as soon as we use up the ink we have (we only use the printer for internal drafts) its going to the dumpster.

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  • Samuel S.
  • 3/25/2010 4:45:17 AM
  • Ownership: more than 1 year
  • Verified Owner

2 out of 5 eggsNot worth it

Pros: Once heated up, it's fast. Really fast. The prints are very glossy and bright. Some of the best prints I've seen from a laser.

Cons: The heat-up cycle takes upwards of 2 minutes before it starts to print.
It wastes a lot of ink when cleaning and frequently needs to be cleaned.
After a few months, I kept getting an error that said the maintenance kit was missing. So I pulled it out, slid it back in and the error went away. Sometimes I had to do this 3 or 4 times to get it to print. As the months went on I got annoyed with this and called Xerox. The woman on the phone insisted it was a bad maintenance kit, despite the fact that the printer only had 600 pages printed on it and the kit is supposed to be good for 10K. So I got a new maintenance kit, and guess what... didn't fix it. Of course, by the time I called them back, a year had lapsed so it was out of warranty. The guy I spoke to on the phone this time said he can have a tech look at it but it would cost me $311 for the first 30 minutes and $60 for each additional 15 minutes. For that price, I could buy a new printer! So that's what I did.

Other Thoughts: While the prints are gorgeous, the annoyance and poor service are a HUGE let-down. I thought I would get better products from such a well-known, large company.

*On the subject of poor service, the second time I called, the guy actually told me that the reason I was having problems is because I wasn't printing enough. That's right, I hadn't printed enough pages each month to keep the machine operational. I asked him where in the manual it stated the minimum required monthly prints and he got quiet. At that point we went back to offering me a service tech for which I would only need to pay a kidney.

I sold this and got a Brother color LED printer. It starts up fast, prints quickly and hasn't given me any trouble. It also costs about half, toner is cheaper too. Though, to be fair, the prints are nearly as glossy/shiney as the Xerox. I'm ok with that.

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  • Brandon G.
  • 3/13/2010 6:27:38 AM
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsPhenomenal (if you know how to use it)

Pros: -Exceptionally low price overall per color print (see Other thoughts for details)
-Great quality color for professional presentations and general office printing (would def not use for photos...wax ink is just not intended for it)
-My company is in medical billing and we use these printers to print red UB04 claim forms onto white saves us 40-50 cents per claim by not using pre printed forms...
-Web interface is nice and makes managing these printers a breeze
-Xerox global print driver is an IT lifesaver...literally your end users can install this printer (end users!!!)
-Unlike laser printers where you have to replace tons of moving parts (cartridges, fusers, imaging drums, etc)...this thing only needs a maintenance kit replaced every 30k pages...
Most importantly...XEROX has REBATES on their website right now for most of their phaser solid ink printers...this one has a $100 rebate as of this posting!

Cons: -Out of the box this thing is an ink yourself a huge favor and download the latest firmware update as it solves the major cause of this issue...which is:
-Whenever you power down this unit it discards all ink that is currently in the melting chambers into the ink waste tray.
-The key here is that you should NEVER have to completely power down this printer. Go into the web interface and set your printer to "Scheduled Power Save Mode" This way at my office my printers automatically go into "sleep mode" at 7pm and wake up at 6am rip roaring and ready to go...
-If you have power outage issues you absolutely need to get this thing onto a UPS...the UPS will save itself in money just off of wasted ink alone (not too mention if it prevents an untimely death of your printer)

Other Thoughts: I run roughly 30k pages a week through my phasers (have 2 8560 mfp's and just purchased this 8560n). With this in mind my monthly ink cost for January 2010 was:
4 x ext. maintenance kits = $600 (I buy brand name on these)
5 x magenta ink (4 cubes / box) = $195
4 x cyan ink (4 cubes / box) = $156
4 x yellow ink (4 cubes / box) = $156
4 x black ink (7 cubes / box) = $156

17 boxes ink (68 cubes) = $351 + $600 (kits) = $951

Price per print = $951 / 120,000 = $.008 (less than a cent a page...)

These are real life numbers... Couple of things to keep in mind though:
-We print using the "Fast Color" print quality (this greatly reduces ink usage and still looks fine...a little faded is all)
-I buy all generic ink and brand name maintenance are absolutely crazy to buy brand name ink for these things...

2 out of 2 people found this review helpful. Did you? Yes No

  • Robert W.
  • 2/15/2010 10:30:07 AM
  • Ownership: more than 1 year
  • Verified Owner


Pros: Ink stick system is very clean and neat and convenient, but very expensive!

Cons: Expensive, GULPS the ink especially if you need to run cleaning cycle or if you have a power outage. Runs great initially, then problems set in.

Other Thoughts: I have now had this printer for little over 2 years. Now, after only 20,000 total impressions, I cannot get it to print cleanly. Started with specks in solid areas, then led to streaks in prints. So I try running the recommended cleaning cycle and it jams the paper everytime I do. Run the "remove print smears" cycle to clean it up because a paper jam leaves ink all over the drum that has to get cleaned off. After that, run a "light stripes test" again to see if any of the ink jets are not printing, and yes, the test page is terrible: missing ink jets and specks all over. So, try running cleaning cycle again, and the test page the printer tries to print after the cleaning cycle JAMS again. So start over.... Now, EVERY time I run the cleaning cycle, it jams, so it NEVER gets cleaned, so now the printer is USELESS!!! I bought this "High-dollar" printer for my home use thinking it would last for several years...Now I have a $700 printer that is WORTHLESS after only 2 years!!

1 out of 1 people found this review helpful. Did you? Yes No

1 out of 5 eggsAbsolutely the worst printer

Pros: The ink cubes are kind of cute.

Cons: These burn through the wax ink like you wouldn't believe. My school got 7 of these when the new building was finished and it is the worst tech decision ever handed down from the IT department. You can't duplex because the wax burns through to other side, which makes a gloppy mess. You can't laminate: same reason. The maintenance kit is expensive and needs to be changed more than the standard drum. The one in my room died after one year. Others are starting to show the same signs of going down: menu text upside down, backwards, going into a kind of Klingon. Then printer not responding. Restart printer works for 1 or 2 printings, then repeat. Ugly.

Other Thoughts: The IT department got these because the got "a deal". We burned through our ink budget in 3 months. So much for the "deal".

1 out of 1 people found this review helpful. Did you? Yes No

  • Anita B.
  • 11/13/2009 6:52:34 AM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsBuyer Beware

Pros: Beautiful prints when it operates properly which unfortunately is not very often.

Cons: Ink chips off page easily, especially if you trim any part of the printed surface. You can scratch ink off with your fingernail. Constantly smears and requires cleaning cycle. Cannot use with hot laminate. (melts the wax ink) Does not handle card stock well. Ink does not adhere to any glossy surface such as photo paper or semi gloss business cards or labels.

Other Thoughts: I had to return 2 of these. Tried again thinking 1st one was defective, but the 2nd one did the same. Horrible product. I expected more from Xerox. You should take a pass on this inferior product.

2 out of 3 people found this review helpful. Did you? Yes No

  • John A.
  • 9/26/2009 1:15:01 PM
  • Ownership: more than 1 year
  • Verified Owner

2 out of 5 eggsTake a pass on this one

Pros: Prints black and white on plain paper very well. Handles thick matte card stock well.

Cons: Expensive to operate. Really, Really, Really burns ink. Ink has a tendency to flake off paper. Lot's of smears/missing ink spot on all paper types. Constant cleaning cycle to remove. Photo reproduction is average at best. Sold ink is a great idea, but just doesn't work in practice. Cost to operate even with after market ink is just too high. My Oki still out-performs it. Hi-jacked Adobe Distiller causing me to reinstall it.

Other Thoughts: I wish, I would have talked to someone who used this printer before I purchased it. I bought it for flyers, needing to use glossy 80# cover. Ink wont stick to it. I was a big fan of xerox products until I got this one. I had to buy another printer to replace it.

1 out of 2 people found this review helpful. Did you? Yes No

  • John M.
  • 9/16/2009 2:49:24 AM
  • Ownership: 1 day to 1 week
  • Verified Owner

4 out of 5 eggsI miss it already...

Pros: Fast, excellent print quality, impressive photo quality. Well built, sturdy, paper tray seemed very durable.

Cons: Has to be plugged in and heating wax 24/7. Any change to network settings cause the printer to dump wax in the waste tray and reheat new wax. Wax is crazy expensive. Machine is huge.

Other Thoughts: I bought this hoping to use it for printing photos. I don't print very often, so an inkjet is out of the question due to the way the inks dry up if not used frequently.

The Xerox machine did print photos in much higher quality than my old Samsung CLP-300 laser, but electricity and wax consumption appears to be too high. I am going to buy another cheap laser and hope that within a year or two, Xerox can re-engineer their solid ink printers so that the inks can be retained and reheated if the machine is turned off.

I would love to have kept this machine, and have been remorseful ever since I dropped it off with UPS. It is just too big and costly to operate for my small home environment. A laser printer I can shut off will suit me better... I think... :(

1 out of 1 people found this review helpful. Did you? Yes No

  • Kent C.
  • 12/23/2008 12:04:15 PM
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsWax Ink

Pros: Since the ink/wax sits on top of the paper, the color is very dense and not adversely affected by the paper underneath. The paper handling is good and the wax/ink handling is clean, you just drop the solid wax blocks into the coded slot. The printer seems to be well built. We use it as a network printer and the set-up was very easy. The setup on each workstation was effortless.

Cons: The wax/ink is not durable. It does not sink into the paper, but sits on top. I didn't even think of this before I purchased the printer. You can scratch it off with your fingernail. If you trim through the printed part of the page the wax/ink chips away at the cut mark giving a ragged edge. Do not print on slick paper. The printer does not print as close to the edge as my previous printer. You cannot laminate pages with hot laminate.

Other Thoughts: We use the printer in a retail store where we are printing menus, gift cards and other pages that must endure a lot of handling.

2 out of 2 people found this review helpful. Did you? Yes No

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Item#: N82E16828118203
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