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WarrantyBeyond any applicable Newegg return policy, this item is warranted independently by the product's Manufacturer or a Third party. Below is a summary provided for convenience only and may not be accurate or current.
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Pros: Could be a nice printer for the price point.
Cons: Jams right out of the box. Have had 1 successful single page print. Going back to Newegg.
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rtqbec
12/4/2012 1:26:29 PM
Tech Level: 5/5
Ownership: 4/5
Rating: 5/5
Pros: Good reliable PSCF
Cons: Indeed HP support hotline is probably the worst I know. Also NewEgg offers this printer for way more than other retailers. PC Mall sold me one for $412 and gave me a recycle form where HP threw in another $50 for my old defective one
Other Thoughts: Don't expect it to be Ricoh. It's not a $10000 machine. It does what it does for a price you pay.
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kareejb
8/21/2012 7:06:40 PM
Tech Level: 5/5
Ownership: 3/5
Verified Owner
Rating: 1/5Worst product purchase experience ever
Pros: I no longer own this printer
Cons: First printer arrived DOA. Newegg wouldn't allow cross-ship had to request refund and order another printer. New printer arrives week later and this time scanner doesn't work (all scans/copies/faxes are nothing but black vertical bars). After 2 hours on phone with HP support eventually reach agent that says a non-publicly available beta firmware update will fix the issue and that they would email it to me, then promptly get disconnected. Two more calls and and two more hours later finally reach a different agent that also knows of firmware update, this time actually receive the email. After two effectively DOA printers back to back and almost a full day of my life wasted troubleshooting these printers I politely asked HP to extend warranty on the printer because of obvious quality control issues. Get told I should be satisfied printer is now working and if I no longer want the printer I need to send back to reseller. Save yourself the hassle don't by this piece of junk.
Other Thoughts: HP support was absolutely useless. Device was multifunction printer, scanner, fax, and copier but because of firmware issue with scanner only printer worked. This product should have been recalled, firmware corrected, and never shipped to an end user in this state. Likely all current Newegg inventory of this particular model is in this state. After this experience I will never be purchasing another HP product again.
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