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Item#: N82E16828415888

HP Officejet Pro 8620 Up to 4800 x 1200 dpi USB/Ethernet/Wireless Color e-All-in-One Printer

  • Up to 21 ppm
  • Up to 4800 x 1200 dpi
  • USB/Ethernet/Wireless
  • Duplex Printing
  • Uses HP 950, 950XL, 951, 951XL ink cartridges

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews


Learn more about the Hewlett-Packard Pro 8620

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details

Customer Reviews of the Hewlett-Packard Pro 8620

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  • Anonymous
  • 2/27/2016 8:30:02 AM

5 out of 5 eggsExcellent AiO Printer

Pros: Fast, high quality prints. Low Noise. Large paper tray. Fast and seamless duplexing; I've never had a printer that already has the next page drawn while still finishing the previous page. Scanner lid has nice feel to opening and close, not just a floppy lid. ADF! High capacity ink cartridges (one of the main reasons for upgrade). HP's ink program also seems like a really great idea. Fantastic price.

Cons: None!

Other Thoughts: Really, for a home office or small business all in one, you don't need to look any further. I've always had great luck HP's printers; with the exception of one, I've always upgraded/replaced them because of newer or better features. My previous OfficeJet is flawless with the exception of a slipping gear that draws in the paper, making it quite useless for printing. Still have a DeskJet 900 series from 1999 that works flawlessly!

Getting back to the point, this is a really well engineered piece of equipment for the price.

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1 out of 5 eggsI've been waiting for this for a long time

Pros: I've entered the wireless printer/scanner combo foray numerous times, most recently with the Canon Pixma MX892, and I have always come away disheartened and, usually, angry. I don't know why it's so hard, to be honest, but apparently it is, because I've never been happy. Fortunately, I can say that just about all of that has changed with this new entry into my life. This baby does what I need it to do, it does it well, and it does it with very, very little fuss or work on my part. Setup was a breeze - Windows 8.1 automatically saw it on the network without any interaction on my part. Pretty neat! AirPrint from my iPad also worked without a hitch or any configuration whatsoever. You can configure the printer the usual way via Windows, but you also have the option of doing it on the printer's own display or via a web-server interface from your computer. I have to say, configuration via the printer-display was very intuitive and instantly responsive to my touches (slow GUI was a miserable failure of other types I’ve tried). Text and image print quality was acceptable for a desktop printer with both regular and photo paper, and it was as speedy as I could want. If you aren’t satisfied with these prints, you’ll need to step up to a large-format (aka expensive) professional photo printer or a professional printing website. A nice bonus - photo prints were edge-to-edge (100% borderless). This is something that I’ve never seen in a laser printer or in most other inkjet printers. The scan quality was better than expected and very quick. You can read the spec-list to see what scan file types are supported, but I’ll pass along that it created JPGs and PDFs equally well to local (usb-port) and network storage. My last experiment (the Canon) required all kinds of funky software installation and tons of fidgeting, something that doesn't pass my "mom" test (i.e. - can my mom do this?). This HP, on the other hand, passed the test and just worked the way you’d think it should. Again, I'm not going to go into all of the features, like HP's Instant Ink service (your printer automatically orders you ink when it's running low), since you can look that stuff up yourself. I'm just here to tell you that everything works with no issues, and that's what you wanted to know, right? I wish someone had told me that with some of the other wireless network printer/scanners that I tried.

Cons: **Update to my original Cons below**
My printer finally ran out of the original C and Y ink. No warning, no notice, it just refuses to print anything and says it's now out of ink. And this isn't a good time for me to just not be able to print anything at all. It won't even let me print out black & white pages. The "warning" on the LCD telling me I'm out of ink has an option to print an ink report, but it won't even print that since it's out of C and Y. You'd also think the screen that tells me I'm out of ink and need to order more ink would tell me what kind of ink it takes, but it doesn't. It'd be a lot easier if it would just tell me what kind of ink it takes instead of requiring me to spend 15 minutes hunting down the correct type. A fairly obvious no-brainer that a company that's been making printers for so long as HP should be able to think of....

***Original review below***

No major cons. A few minor gripes here and in the Other Thoughts section:
• When trying to enable network features, such as remote printing, the printer told me that I'd need to set up the network connection first. The logical next step would be an immediate option to do so, but the printer only dumps you back out on the Home screen to figure out how to do that yourself.
• You can easily set the scanner to email the scans to one specified email address without entering a password or PIN. That will confuse you until you read this next sentence. You can store more than one email address in the system, but it will require you to enter a PIN code (basically a password) whenever you want to email the scan. This is obviously for security reasons, but I do tend to trust my wife not to perform a denial-of-service on my email account. I'd prefer to just be able to store a few email addresses in the printer and select whichever account to use when scanning without having to memorize a password for each.
• When going to "My Apps," the printer has to “check registration” and then connect to HP Connect. "My Apps" are basically just built-in apps that can automatically print out various things for you like daily news stories, free coloring book pages for kids, etc. It'd be nice if the printer just checked on its own every hour or something so that I wasn't (very briefly) inconvenienced when trying to use them.
• It seems like half of the options require the printer to connect to the cloud, and this can sometimes take a few seconds. I assume (but did NOT test and verify) that the printer will still work if offline or if HP's servers are temporarily down, but I don't know what the timeout length is.
• Over the web-browser admin interface, the printer requires HTTPS to manage some settings. Other settings don’t require HTTPS, so you’re constantly switching back and forth between encrypted and not. It’d be nice if they just did HTTP or HTTPS for the entire thing to keep it consistent.
• I couldn't find a way to set default printing options for, say, emailing a print job via HP ePrint. I want everything to print out duplex (two-sided) by default. That's why I have a duplex printer. The system defaults to single-side for ePrint with no way to change to duplex. On the other hand, you can easily choose duplex printing from your computer printer settings when printing from a computer or when using AirPrint.
• The built-in USB port only supports FAT32, not NTFS. This really isn't a big deal, and the printer does say you're using an unsupported formatting type, but it'd be nice if it then asked me if I wanted to format the drive to the appropriate method (with accompanying warning that all files on the USB drive will be deleted, are you sure, etc., etc.).

Other Thoughts: Wrapping up, should you buy this device? If you were me, the answer would be a definitive yes. I’ve spent literally years purchasing and returning these things looking for a pain-free, wireless, AirPrint, usb- and touch-screen-enabled, duplex, ADF, printer-scanner-copier all-in-one combo that doesn’t require me to install any software. This fits the bill. I literally got a huge smile on my face while writing these end comments thinking about all of the countless hours, if not days, that I’ve spent over the years fighting the good fight against bad wireless AIOs.

A few other notes:

• Remember that these companies make some money in the back-end with ink purchases, so be sure to compare the cost of ink cartridges between any models you’re planning on purchasing.
• I could care less about faxing, and I don’t know why companies still include this. Maybe for the older generation. I certainly don’t know a single person under the age of 35 who has plain old telephone service anymore. I’d probably get more use out of some kind of bundled eFax service.
• No easy support link on product page. You can't just go to HP's product page for this and click "Owner Support" to look at embedded links for manuals, drivers, etc. I have to browse and search through half a dozen pages just for the manual. Unacceptable nowadays. Not really a con of the device, just of HP in general.
• You can't disable sleep mode. Sure, it's "Eco" friendly, but according to my P3 Kill A Watt Electricity Load Meter and Monitor (best Newegg stocking stuffer a person can get a loved one), this option dropped the idle power usage to 5 watts from 8 watts. For the extra 3 watts (and $2.10 per year at my going electric rate), I'd rather not wait the extra few seconds for the printer to wake itself up after I submit a print job.
• To use the HP ePrint options (such as emailing a print job to an email address that then forwards it to the printer), you have to have/create a SnapFish account. I know why the option exists, but I’m not sure why it's mandatory.

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  • Ada L.
  • 2/14/2016 7:42:08 AM

1 out of 5 eggsGreat Product worst Service hook with software HP

Pros: Easy to connect good product extremely invasive software to consume their products

Cons: Try to deal with HP if you don't use original ik replacements for over 100 dll instead of 20 dlls, the price of the printer is to hook you up you start paying the high end price once you are out of ink

Other Thoughts: Neve buy this product unles you want to deal with HP originals for the craziest prices, be aware where is the US consumer protection program?

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  • Evan R.
  • 1/16/2015 3:05:31 PM
  • Ownership: 1 day to 1 week

2 out of 5 eggsGoing Back, After One Week

Pros: Lots of features, seemed to be well made.

Cons: Would not print envelopes, thought it was "out of paper".

Other Thoughts: This unit seemed like a good, solid unit. But after having the printer for a few days, printed a letter, but for some reason, when I attempted to print envelopes, it thought it was "out of paper". Looks like the plastic "switch" that releases the tray springs is not properly designed, did so fine with a full stack of paper, not for a full stack of envelopes.

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5 out of 5 eggsNice Printer

Pros: The printer is definitely high quality. Everything is solidly put together with good fit and finish. For an inkjet printer, it’s pretty quick, and the text quality is quite good. The high capacity back ink cartridge is rated at over 2000 pages, this alone makes the printer suitable for business use.
Printing via email is really easy to set up and use. This means you can print from any device that can send or forward an email. Attachments (Doc files, PDF files) print automatically; this is a great feature, albeit with some security concerns (see other).
The touch screen is big and supports swiping.
When you open the front cover, a bright LED light illuminates the inside of the printer. This is great for changing cartridges and clearing jams.

Cons: When I scanned from the auto-feeder, the images were a bit crooked. Each page had a slight clockwise rotation. Photo printing quality is just average.

Other Thoughts: Taking it out of the box, you see right away that the printer is big. Considering this printer is aimed more at businesses and heavy users, I don’t see this as being much of a problem.
Setup was easy. I installed the software on both Macs and PCs with no problems (it seems HP has corrected the problem of bloated software installs). When you register the printer with eprint, it assigns a random email address which is easy to change. You can either print documents yourself by attaching them to an email and sending them to your eprint account, or you can share your eprint address with someone that needs to send you documents, and they can send them directly to your printer. While this is a handy feature, I don’t know how secure HP ePrint is in terms of such things as HIPAA compliance. Personally I would avoid using ePrint for anything confidential like health records or financial transactions. Using ePrint means your documents leave your network and travel through the WWW, meaning it's possible to have someone sniff through them for confidential information.
Overall this is a great printer that will definitely fill a niche in the business world. This printer would be a good compliment to a laser printer, especially a color laser printer. It’s perfect for quick and inexpensive document and color printing when you don’t need the quality you get from a laser printer. Ink costs should run only pennies per page for black and white, and with a duty cycle of up to 30,000 pages per month, you can put it in a demanding environment.

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5 out of 5 eggsSuperb Printer

Pros: I wouldn’t buy anything but a networked printer nowadays, and this printer comes with both wired ethernet and WiFi connection capabilities. I was able to easily use the on-screen display to connect the printer to my WPA2 secured WiFi network with a hidden SSID in minutes. I’ve set up other wireless printers before, and the configuration had to be done by USB, and the printers were picky about what security options I was using. In short, I’ve had a lot of bad experiences with wireless on printers, and this was a fantastic and easy setup.

Once setup, the printer is *very* fast, and prints with very respectable quality.

The duplex features are fantastic and will surely save me a lot of time. Not only can the printer do 2 sided printing (without manually messing with the paper) but it can do 2 sided scanning and copying. The automated document feeder is capable of scanning both sides of the page without any manual intervention. The duplex mode necessarily adds some time to the printing\scanning process, but it’s very fast even compared to the duplexer on professional grade copy machines I’ve used in the workplace.

Cons: The firmware has some intricacies I am not as thrilled about. The scan to mail feature is somewhat cumbersome to setup. If you’re using a service like Yahoo Mail as your primary email provider, you won’t have an SMTP server to use and the printer won’t be able to email you. Fortunately, I have my own mail server and have access to an SMTP server. However, I still haven’t gotten the “address book” on the printer to work quite how I want it yet. Sending a message is a little tacky and still requires typing the email address of the recipient. Will try to fix more later…

The ‘scan to network location’ is nice, it will scan to any Windows file share (\\server\filepath\). Unfortunately, my printer before this scanned to an FTP server, and so that’s what I have set up already. It is unfortunate to not see this as a feature on this printer. I will have to set up a Samba server now if I want to use the scan to network feature.

Other Thoughts: I also set up the printer as a fax machine. The “fax to email” feature is a really great idea, although I haven’t thoroughly tested it yet to ensure its reliability. Saving paper by emailing your incoming faxes as PDFs to yourself instead of just automatically printing them seems like a really good idea. This would also allow for electronic archival of the scans.

All in all, this printer has a lot of great functionality, but I still feel like I have to cater to the printer's specific needs a little bit more than I should. Would love to see more flexibility and options in the future firmware updates.

Automatic firmware updates solves a real problem - who ever has time or thinks to update the firmware in their printer? With a simple checkbox, you can tell the printer to automatically update its own firmware. I did this, and the printer has already completed one firmware update on its own successfully.

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5 out of 5 eggsFantastic, works with no fuss

Pros: For anyone that needs an all-in-one that is simple, works, and easy to use, this thing is great. It meets the listed specs, and does a swell job.

Touchscreen is bright and functional (a bit sensitive as I'll mention later)

Decent ink pricing for this model

Scanner is quick to start

Duplex is a great addition and works well, maybe slows print speed a bit.

Can print from phone, email, ect.

The printer has apps, some of which are kinda useful and add a little something to where ever you put this.

No power block, just a simple cable.

Everything about the setup is quick and easy, touchscreen guides you through when powered on from attachments and ink, to wireless setup.

Cons: Nothing worth dropping an egg over, just a few minor things.

It can be noisy, however for an all-in-one it does the job well for what noise it does make.

Touchscreen will wake without any warning, probably a tad sensitive. Luckily not so sensitive that you'll accidentally start print jobs by bumping it. It starts up at a reasonable pace so I usually leave it off instead of keeping it slept to avoid a random wake up.

Other Thoughts: I feel the software CD is a bit much, probably my 3rd HP printer that has had an excess of bloatware in my opinion. Don't get me wrong, some of the software can be useful, but for me it's just not necessary.

Printer is fairly light for its size, moving it wouldn't be any trouble.

This printer certainly fits the bill for any small office/business work.

I might add another review in addition later as I play with more of its features, was running low on paper when it arrived. So far though I've highly enjoyed it and it looks amazing next to my workstation.

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4 out of 5 eggsDoes what I ask of it

Pros: First and foremost, it's pretty quick for an inkjet. I'll start by saying that it does exactly what I ask it to do. Which is print, and print well. I've timed the print speed and it is realistic to the posted numbers for the most part. Therefore, I'm pleased.

The ePrint feature is nifty and I suppose would be handy for some people. Printing from my Android tablet and phone wasn't the quickest but it got the job done.

Something pretty neat is the ability to print all the way to the edge of a page for pictures and the like.

I also like the Eco feature that allows you to dim screen brightness and adjust sleep/standby times for the printer. It also has an option for forcing duplex which some will find handy.

Scanning is good quality and works seamlessly over the network. Scanner is quick to come on and start reading pages. No waiting around like some units seem to require. Along with scanning, I tried the copy function. It's definitely faster than most pedestrian all-in-ones that I've used and the copies are usually quite good (a little about this in the cons).

Touchscreen is a little gimmicky but it did make it easier to perform first time setup without having to load a full software suite on a computer etc etc.

I like that I can just connect to this printer on my network, Windows snags the basic driver automatically and it just works. Other than a few options for scanning and things of that nature, I don't really even have to use HPs software (which I'm very happy about).

Faxing is pretty much unchanged from any other all-in-one you will see. It dials, it sends/receives, and it prints. Nothing to see there folks, move along.

Automatic duplexing is quite nice and I've never had this on my own home printer before. Without this feature, it's kind of a pain to do.

One of the biggest pluses I found about this printer is that the cartridges are reasonably priced. I believe standard retail per is about 22 bones (not to terrible if you ask me). Also, I will add that, since they are separate, you waste a lot less color ink (I understand that this is a pretty common feature these days but not ubiquitous and, therefore worth noting.

I'd also like to note that I'm very pleased that hp included a small light inside the printer that comes on when you open it up for clearing jams or changing cartridges. Really quite handy.

I appreciate that the power supply is included within the machine so you just have a fairly generic power cord (easy to replace if you have a frisky pet who just loves cables!)

If you need a printer for a home office or small business, this will do the job I'd say.

Cons: Alright, it needs to be said up front. This printer isn't quiet. Actually, for a printer it's very noisy. Don't get me wrong, I don't expect a printer to be silent but this thing clunks and rattles around a whole bunch.

Touch screen is waaay too sensitive without a way to adjust it. If my cat walks by this thing on the table it will wake up and sometimes attempt to perform functions like scanning and things. Very very convenient when in the middle of the night this thing clatters to life because the cat breathed on it.

The print quality isn't stellar. Even in ISO mode, it's not going to win any awards. I know it isn't a photo printer but it also isn't cheap. But hey, if the main goal is cranking out spreadsheets and maybe some charts then it will do it and you won't notice any quality issues.

I just can't push myself to get excited about apps on a printer. Seems like a useless feature. If I wanted a copy of Forbes printed on my desk every morning I'd just put in a subscription or read it on my kindle and save a tree.

Duplexing could be quicker but isn't unbearable. You mileage may vary, but the printer I received pauses between each page turn before printing on the other side. This slows down the print times pretty significantly (I'd say almost halfs the 34ppm). Can't be too picky though, I'll burn an extra couple seconds in my day to save paper.

This unit isn't very small and the duplexer takes up a lot of space pushing this printer about 3-4 inches away from the wall. This leaves the finished print tray hanging out over the void....sort of inconvenient if you are accident prone like myself.

The auto document feeder, while seemingly pulling in pages straight, sometimes copies one quite crookedly. Not sure why, and I can't seem to resolve this issue even by carefully stacking the pages and babysitting it. Not sure if this is a unit issue or a more widespread occurrence.

Piano black finish only ever looks good for about 10 seconds from removing the plastic wrap.

Some parts of this printer are kind of flimsy and I'm very concerned about durability of the removable paper tray in the future.

Other Thoughts: I still don't like the amount of bloatware HP attempts to force you to install. I also don't like the how annoying the software can be about trying to get you to buy toner from them and what not.

The printer is bulky and sort of awkward to carry. It isn't heavy but larger than I thought it would be when looking online.

There is a bit of a delay when printing more than about 20 pages over WiFi. It will pause, print 20 or so more pages and then pause etc etc. I recommend Ethernet which is much more smooth and causes less delays.

If you plan on using this as a USB printer be advised that there isn't a cable included. Make sure you have one or pick one up.. It does come with a phone cable for fax though......so there's that.

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