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Rating: 2/5Panasonic Customer Support is not helpful
This review is from: Panasonic LUMIX DMC-TS5S Silver 16.1 MP 3.0" 460K WiFi Enabled Lifestyle Tough Camera
Pros: Camera seems well designed. Battery life is much better than in previous model. UI is better than in past generation.
Cons: Photos are average. Auto focus could be a bit better. Camera is about twice the cost of its nearest rivals.
Other Thoughts: This is my third Panasonic camera. I've this camera for about 6 weeks and taken it on one extended trip. The camera has never been dropped or used outside of its stated design parameters. Despite my careful handling of this camera the top button on the dpad has become stuck, and no longer functions correctly. I contacted customer support, and was told I would have to pay to send it in for repair, and that the repair process would likely take over 2 weeks. I requested an advanced replacement (paying in advance for the new camera, and receiving a refund when Panasonic receives the original malfunctioning unit), and I was told that this was not an option. I requested that Panasonic at least pay for shipping since the camera is nearly new, I am (now was) a repeat Panasonic customer, the camera is about twice as expensive as its competition, and I have never requested service from Panasonic in the past. I was told this was not possible either. Panasonic does not seem very interested in maintaining customer loyalty. I willing paid for the extra cost of this camera over its competition in the belief that I was getting a higher quality item with better customer service. Unfortunately, that belief seems to be in error. I would suggest to prospective purchasers of this camera that they purchase a less expensive alternative brand since this camera's higher price does not seem to get you much over the lower priced competition.
4 out of 4 people found this review helpful.
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