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TurboTax Software Download Slow
This review is from: Intuit TurboTax Premier 2013 For Windows - Download
Pros: Download was fast once it did happen. Great price.
Cons: Purchased software on Saturday thinking it would be an instant download. My card was charged but I did not receive any download links or communication from newegg stating that I had to wait until the next business day to process the purchase. So I had to wait until Monday, I called Customer Service, and they told me it is their policy to only process sales, regardless of download or physical products, on a business day. When I asked him how long it would take to process, he stated that it should be done by 5pm Pacific time. And I only discovered this policy by calling newegg. It would have been good business for newegg to communicate to me before I purchased this software that I would not be able to download it until the next business day. In this day and age of instant downloads and instant credit card processing, I would think that selling download versions of software should be instant. Needless to say, I was very disappointed in the lack of communication and the lack of transparency on the website about this policy.
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