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Kaspersky Lab > 
Item#: N82E16832355080

Kaspersky Anti-Virus 2014 - 3 PCs

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Customer Reviews of Anti-Virus 2014 - 3 PCs

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  • Ori B.
  • 5/23/2014 2:04:14 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

2 out of 5 eggsCustomer support beyond horrible

Pros: Good software

Cons: Customer support beyond horrible

Other Thoughts: Please note that this review is only about Kaspersky's customer support and not on the software itself. Personally I see this as a whole as they advertise their tech support as one of the product's features. I gave it two eggs because I still think the software itself is good. If customer support is important to you, keep on reading.

I've been using Kaspersky Anti-Virus for several years now, but I'm going to find another solution because of my recent experience with their awful customer support. I purchased two activation codes, with one activation code intended to be used for computers in the U.S. and second code for my family in another different country. When I purchased the codes it did not say anywhere on the website that Kaspersky's activation codes are region-based and cannot be used outside the U.S. (FYI - it still doesn't say so here). When I complained about this to Kaspersky support, they kept explaining to me that this policy was to prevent piracy (not sure how exactly), and practically blaming me for buying the codes illegally! After long email correspondence, escalation to a manager and sending them proof that the licenses were purchased legally and that it does not mention anywhere that the codes are region-based, only then they agreed to replace one of the codes to a code that will be suitable for another region.

But the mess is not over. This week I got a notification that my second activation code (the one used for the U.S. computers) is blacklisted. After trying to figure out why Kaspersky blocked my activation code, they "reminded" me that they gave me a different code for this code, and this one should not be used. The problem is, I never actually gave them the code since I didn't have a problem with it, I asked them to replace another code. They probably saw that there were three codes on my account (the two original ones I purchased and the replacement code) and decided just to blacklist the one that was already activated instead of the one that is not activated (on their website you can clearly see if a code was activated or not, so I would assume that they probably can see it too). So once again, Kaspersky made a mess and I need to prove them, again, that the codes were purchased legally.

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  • Anonymous
  • 11/29/2013 4:52:51 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsSimply is the best product to date

Pros: Simply is one of the best virus software to date out there and a reliable name. Relatively light weight operations compared to others I've seen. Very few false positives I've not had a single virus issue ever since I installed it 3years ago.

Cons: It's not light software and uses ALOT of hard drive space.

Other Thoughts: Go to av-comparatives.org to check out the most recent test results! I've tried Trend Micro, Eset and others and have had problems in the past. Some had great virus protection but spyware did get through others simply were too much of a hassle. With Kaspersky I've had zero issues for 3 years and nothing beats that!

It uses about 3GB of drive space in your user folder and program files combined even when your quarantine is empty... that's not much if you're system is a hard drive but becomes a space hog with a 64GB SSD like me. Also it's relatively light as virus software but still is a slowdown on start up.

But nothing beats reliability!

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  • Robert P.
  • 11/22/2013 7:42:26 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsKaspersky Anti-Virus 2014

Pros: This is an update on the rebate situation

Cons: See below for updated rebate info

Other Thoughts: Problem remains with accessing the rebate website directly but doing a web search using a popular search engine, goo, I was able to find a web link directly to the get rebate page and the form was then available. Now to install and test the Kaspersky software.
BTW- I called the toll free number for the rebateaccess folks and got to a rep. rather quickly. They were friendly and tried to help by testing THEIR access to the rebate website and reported "no problem". This gave me encouragement to continue and it paid off...nice folks.

0 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous
  • 11/14/2013 11:48:02 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsAwesome. A+++++

Pros: I buy this product every year and it really good. Keeps my pc/ laptops clean, haven't had any virus at all. Really good company and software.

Cons: None.

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  • K.B. D.
  • 11/11/2013 4:40:09 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

5 out of 5 eggs

Pros: Just great

Cons: Nothing to mention

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  • N B.
  • 11/11/2013 8:43:33 AM
  • Tech Level: High
  • Ownership: more than 1 year

4 out of 5 eggsNot perfect-Just better then the rest.

Pros: Kaspersky is the most aggressive at catching trojans, rootkits, virus and spyware. My go-to AV for any user.

Cons: Tech support is non-existant. No phone support at all. Email support takes days to respond. If you have a problem, forget about it.

Other Thoughts: As long as your install goes normally and you computer is working well, this is the best AV product you can get.
I service many computers and have used Symantec/Norton, Trend, Eset, McAfee and others. Kaspersky beats all at catching the bad items. It's not perfect- just better.

1 out of 1 people found this review helpful. Did you? Yes No

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Antivirus & Internet Security > 
Kaspersky Lab > 
Item#: N82E16832355080
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