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Pros: When the software wouldn't intall, I emailed ABBYY's customer support. They responded in less than 3 hours. After exchanging emails and being told to download the latest build, it still wouldn't install. A service rep. called me on the phone and tried to fix the problem by getting remote control of my computer. That didn't work, so he escalated my problem to the 2nd level support. About 2 days later, they sent me a fairly simple fix--which finally got the software installed. ABBYY has the best customer support I've ever had!
Cons: I could not get the software to install.
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