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Item#: N82E16833127525

D-Link Wireless AC Gaming Router - 1300Mbps, Dual-Band, Gigabit, StreamBoost traffic shaping (DGL-5500)

  • StreamBoost - sophisticated traffic shaping engine intelligently manages your Internet connection
  • Wireless AC1300
  • App and device aware for optimal user experience
  • Four Gigabit Ethernet ports
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Learn more about the D-Link DGL-5500

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the D-Link DGL-5500

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  • Fernando V.
  • 7/29/2014 8:46:04 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat Router

Pros: Great Router! the best this I did was to turn back ASUS RT-N66U, was getting Hot, and the software was buggy(and I did updated the firmware)

Great Speeds, its doesn't slow down, I don't lag any more and I have 1 smart TV, 2 Phones, 2 tablets and 1 desktop and believe me, in one of the tablets and the SmartTV they use Netflix non Stop.

I can't even tell the difference if some one is using the internet or not. This QoS does work and I have a 10MB download and 1MB upload connection.

all that good stuff in the specs are good and they work right out of the box.

It doesn't get Hot, so you don't have to worry about that.

Cons: its a Gaming router I was expecting a Massive list on the game section to open ports.
I would be nice it they kept up to date with current games on that list. I have the latest firmware etc..
no a big deal we can find the port needed to play a game online, but I was expecting that on a Gaming Router.

Other Thoughts: I was really happy with this purchase and just wanted to share my experience because I had a hard time finding something like this that would really work.
I was so happy that how it was working that I decided to change the 60MB/5MB speed after this so everyone could stream in HD quality and believe they do and I cant tell the difference is Amazing!
It might help others as well
Buy it ! buy it !

Manufacturer Response:

We appreciate the feedback and want to thank you for being a D-Link customer. If you ever encounter any issues please give us a call at 1-877-453-5465 so one of our technical support reps will be able to assist you.

Did you find this review helpful? Yes No

  • Dallin E.
  • 7/26/2014 6:35:57 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsGamestream Fail!

Pros: - Looks cool
- Great bandwidth
- Web-based UI works great

Cons: - 5Ghz signal range is HORRIBLE!
- 5Ghz signal randomly drops consistently
- 2.5Ghz signal randomly drops consistently

Other Thoughts: I bought this router to better my gamestream (with Nvidia shield) experience. In short, it has made my gamestream experience much worse. The 5Ghz band (best for gamestreaming) drops consistently. Also, the range for the 5Ghz band is surprisingly bad. I switched from a 802.11g router and I am deeply dissatisfied with this purchase. Nothing is more annoying than your wifi signal dropping when your gamestreaming. If your looking for a gamestream router for your Nvidia shield, STAY AWAY! you can get a much better one for less $.

Manufacturer Response:

We appreciate the feedback as we greatly value the comments and we are sorry to hear that you are encountering issues with the product. D-Link suggests that you download and install the latest firmware from www.support.dlink.com. If your problems persists we advise you to click on the link below and fill out the detailed form. By providing the necessary information, one of our technical support reps will be able to receive a clearer understanding of your issue and therefore will be able to better assist you in resolving your issues.

http://supportrequest.dlink.com?id=3e20c263eb114d4887a64e098450e5eb&token=885816fafb684d2bb01a1b55f9bc3703

We thank you for choosing D-Link and look forward to hearing from you soon.

Did you find this review helpful? Yes No

  • John M.
  • 5/8/2014 8:23:56 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsBuggy, unreliable firmware, do not buy for gaming

Pros: Good for surfing the web or when you don't care about ping times.

Cons: Extremely buggy, unreliable firmware that will become laggy for absolutely no reason when using their "Auto Bandwidth Estimation" (which apparently tests your bandwidth forever, making your connection lag until you disable it) or when you opt-in to their StreamBoost updates (you will lag from that too - great during online games when your router just chokes up on itself and you get disconnected)

Other Thoughts: Wait until DLink decides they want to update its firmware to something that doesnt A) randomly lag you out during gaming B) fixes their StreamBoost updates to not randomly lag you out when it decides to update itself and C) finally fixes their "My Network" page from completely breaking after a few days of uptime

right now this router is completely unacceptable for online gaming where you actually care about your ping time or connection stability.

Manufacturer Response:

We want to thank you for the feedback and appreciate the input and we are sorry to hear that you are experiencing issues with the DGL-5500. We strive to ensure customer satisfaction and advise that you visit the link provided below. By completing the form within the next ten days, a rep from our Technical Support team will be able to contact you directly and assist you in resolving your problems.

http://supportrequest.dlink.com?id=71447fbdbb064bfd8a89074e388a537b&token=a553c7d1c88b4d369c9dcabf194a055a

We thank you for choosing D-Link and look forward to hearing from you soon.

Did you find this review helpful? Yes No

  • Mr.Berat a.
  • 4/19/2014 6:18:45 AM
  • Tech Level: Low
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsDo not buy for gaming

Pros: This router is very week with xbox one if you have xbox one do not waste your money for this router,
opened all ports but when you restart its updates all ip. software is very unused, does not work with chrome, streamboots is good for video but not work in game with xbox one

Cons: if you are looking for gaming router do not pick this router you will get just problems

Manufacturer Response:

We want to thank you for your feedback as we really do appreciate the input. We are sorry to hear that you are experiencing problems with the DGL-5500. Please log into your routers settings and click on the "Port Fowarding" tab located in Advance settings and make sure that the schedule for your device is set on "Always". Refer to page 45 of the user manual for more detailed information. If your problems persists, contact D-Link technical support at www.support.dlink.com or by calling 1-877-453-5465. An agent will be glad to assist you in resolving your issues. We thank you for choosing D-Link.

Did you find this review helpful? Yes No

  • Nicholas C.
  • 3/11/2014 2:11:51 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsWhy all the bad reviews?

Pros: This router has been nothing but fantastic. I immediately updated the firmware after I opened it, which I always do with my new "toys." I did all of the setup, reserved all of the ip addresses for my devices and haven't had to think about it since. This is my second D-Link router I have owned. I upgraded from a DGL-4500 that, after many years of service, finally died on me. The wireless range on this router is amazing. I don't know the exact feet but I can be quite the distance away and it still picks it up. This thing also looks cool. I wish I had a matching router now!

Cons: None whatsoever.

Other Thoughts: I don't know why everyone hates on D-Link. I won't buy another brand of router, especially if it's a Netgear.

1 out of 1 people found this review helpful. Did you? Yes No

  • Darren C.
  • 2/9/2014 10:21:36 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGood router, fast and strong wifi

Pros: Easy to navigate. Setup was painless and easy to configure for someone used to working with networks. At distance, with a low signal, it maintained a very fast and secure connection without ever dropping.
Example: Am using Roku in the farthest room from the router, approx. 70-90 feet away, with only 1 bar and still streams video without a pause and never dropping connection. Setting up times for internet access for my kids and their friends was easy to configure.
This is my 3rd Dlink router, upgraded for the advanced WiFi features.

Cons: As many others have stated in their reviews, the weight is way too light, or needs a better way to keep it upright, since it easily tips over with multiple cables attached.

Other Thoughts: I have it installed on top of a cabinet centered in the house for max range in all directions. To keep it from falling over, since i have a few Lan cables attached to it, I used self adhesive Velcro between the router and the cabinet. In my opinion the manufacturer should have either put weight in the bottom or make a larger diameter bottom plate to attach to it for better stabilization.

1 out of 1 people found this review helpful. Did you? Yes No

  • David L.
  • 1/31/2014 9:51:49 AM
  • Tech Level: Average
  • Ownership: 1 day to 1 week

5 out of 5 eggsLove it.. So far!!!

Pros: Did not buy from Newegg, I was completely down. Local store chain had it for $99 and in stock. Very easy install and setup. Recomend to any one!!

Cons: the 5.0ghz band has a shorter distance but is very fast. Tested on my phone, through 2 walls about 50feet and got weak signal.

Did you find this review helpful? Yes No

  • Thomas M.
  • 1/6/2014 9:57:19 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsVery good at what it does, a little quirky

Pros: I've had every GamerLounge router, including DGL-4100, DGL-4300 and DGL-4500. Really liked the DGL-4500, got the DGL-5500 mostly for 802.11ac, and better dual band support.

As others have mentioned:
> Good speed
> Easy to set up and use.
> Reliable
> no antennae to break off :-)
> Quite stable (after updating firmware to 1.11)

Cons: Again, as others have mentioned
> Statistics and network map not dependable
> Limited DHCP reservations (25)
> No information on when Streamboost is updated, the "three year" thing is somewhat annoying.
> interface update can be slow
> I've been using this family of routers "forever", and even I forget where some of the information is kept. You do get used to it.

Other Thoughts: Random thoughts:
> 2.5GHz is stronger, 5GHz is (much) faster
> I've been doing data usage analysis, and as long as you log into the router every few hours the Statistics and network map data stay available. If you leave the system alone for a day or more the Statistics page and network map go blank, you have to restart the device to see them again. it would be nice to (for example) save the statistics to an attached USB device, or send something to a syslog server.
> It would be interesting to have website filters on a per-policy basis. I have many users, from kids to adults, interested in various things (and need protection from various things), as well as a need to occasionally throttle streaming video. I can't easily do this on a per-person basis.
> What happened to the "help" menu? It was nice to get to the manual on the fly.

3 out of 3 people found this review helpful. Did you? Yes No

  • Luat N.
  • 1/3/2014 10:21:09 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggsBricked After Firmware Update - Now Useless Device

Pros: - Interesting hardware design
- Bright LEDs

Cons: - Spacey, slow, poorly designed UI. Looks like a kid's app, and fails as an important utility to an important device
- FAILED after latest firmware update!
- $200 router and no Guest Network function?
- Poor QoS settings. Very broad, unintelligent QoS implementation
- Overpriced
- Unreliable
- Unpublished, unspecified hardware specs [CPU speed, RAM, ? etc.]

Other Thoughts: This thing bricked after I updated the firmware! Epic failure!

I'm an IT professional with over 12 years in various technical, network, and operational positions, and have uploaded firmware to various devices hundreds of times. The latest firmware release simply just killed this device in a single shot! The globe LED stayed orange, and that was the end. There's really no excuse for that. It's a blatant failure on D-Link. Since I'm beyond my return period for this device, I'm simply out on the $200 I originally paid for this thing! What an epic, and utter waste of time and money.

Also, since I hate going through any RMA process [which takes more time], I forked over another $150 for a new AC router. Fail, fail, fail.

I've had an OK experience with this product up until now, but this really kills it. Like any other good device, you shouldn't really notice it until it fails on you. A few issues I've never really liked with this unit:

- Streamboost. Provides no real data. The UI doesn't tell you what's being shaped, what's being prioritized, or how. It's a proprietary engine that does QoS for you, but you really have no clue if its working or not. Or even if its being updated or not. As far as I know, the engine could've crapped out months ago and there would be no indicator. Seems to be a crowd-sourced method of traffic analysis, but what good is that if I can't see what's being done?
- QoS engine is then relegated to simply Priority setting per IP address. This can't effectively balance and prioritize gaming on my PC and Netflix streaming on my Roku in the other room. Very poor implementation, does not really qualify as QoS. You can do the same thing with Port Prioritization on a $40 switch!
- Lack of Guest Network function. Really? On a $200 you can't do what my old $50 router did 5 years ago? Terrible.
- Clunky, slow, spacey UI. Anyone who says this is a clean UI doesn't really understand the merits of an informational, functional, and feature-rich UI. A router isn't a toy, it needs functionality and administration. Example, there's a star icon for one of the main menus, and when you click, you wait as it floats to the top of the screen. It's childlike. Good design is important, but good design this is not. Save this stuff for Angry Birds.

I've used D-Link since their first Gamerlounge router, the DGL-4300. It was decent. But years later, after this epic fail with the firmware update, I'm out $200 and D-Link is out of a long-time customer.


This latest router from D-Link comes off as a toy. Who do they think they're kidding? The UI looks like it was written for kids!

Using hardware version A1, went from firmware 1.01 to 1.11 and the thing never booted up again. The globe LED stayed orange, and that was the end of that. I've been a long time D-Link user, and after this fiasco, I'm on a different vendor and writing this review from behind an Asus AC66U device.

Manufacturer Response:

We want to thank you for your feedback as we really do appreciate and value it very much. Based on the problem described within your review, it would appear that perhaps D-Link technical support could assist you with your issues and to try and diagnose a possible hardware failure that may have occurred during the firmware upgrade of the DGL-5500. Please click on the following link listed below, that will be open and available for you to contact D-Link technical support directly within the next 10 days for specialized assistance do to the unexpected circumstances of your claim:

http://supportrequest.dlink.com?id=23255af503e24e7fb792e588138891e5&token=139bf95b0e7147f2bcbe9cd525102512

Thank you for choosing D-Link and we hope you will continue to be a D-Link customer in the future.

0 out of 1 people found this review helpful. Did you? Yes No

  • Brian W.
  • 1/2/2014 9:21:19 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsVery good, with room for improvement.

Pros: Very good quality of service via StreamBoost. With my old GamerLounge (DGL-4300), I had to set priorities on ports to get good QoS, but not with this router. In fact, setting port priorities is not even an option (which might be a Con for some people). In my testing using Battlefield 3, I was getting 30ms pings from 2 machines simultaneously with no other network traffic; then I started Steam downloads on 1 and/or both machines, which hogged 100% of my bandwidth, and BF3 still played fine. Pings went up to low 40s at most. The router even fixes individual machines lacking built-in QoS. For instance, my son's machine used to have terrible game pings if Steam or Windows Update were downloading in the background, but not anymore!

AC speeds are typical for AC routers: about 860Mbps. However, in order to get those speeds I had to dedicate the 5GHz spectrum to the AC protocol. I use the 2.5GHz spectrum for WirelessN. If 5GHz was used for AC & N, the AC speeds were in the 3-4 hundreds.

N range is very good. Router is in my basement and provides great signal everywhere in my 2 story home, including HD streaming to my Roku 3, which is a few walls and 1 floor away.

Stable when configured without "SSL secure login" option (see Cons).

Newest firmware allows for changing a lot of settings without rebooting the router and kicking family members off the Net.

Cons: The router froze up for me every 1-3 days until I disabled the "Secure SSL Login" option! It took me a long time to narrow it down to that being my problem. I thought the router and/or firmware was bad until I read reviews from other people who had no problems. Luckily for most people, "secure SSL login" is disabled by default.

In the Streamboost settings, I had to manually set the download and upload speeds for my network. It defaults to 100/10, and the "auto" option doesn't seem to work. With incorrect speeds, I noticed Streamboost didn't work very well. After some Speedtest.net tests, I was able to determine my actual bandwidth, which I then entered into the router. After I did that, Streamboost worked well. However, I find it interesting that when Streamboost is enabled, my speed tests report that I get only about 87% of my usual download speed. I believe Streamboost is throttling the speed tests to make sure there's enough bandwidth for other applications. That said, Steam downloads usually indicate 100% bandwidth usage, so I'm guessing Streamboost only reserves bandwidth in certain circumstances.

Config interface is a little sluggish, and sometimes will refuse to show performance data. For example, there's a screen that graphically shows your currently-connected devices and their data usage. It's cool, but sometimes it just won't load up, even though the other config screens work fine. The same is true for the usage statistics and machine priority screens. Not a big deal, but still annoying.

You cannot filter more than about 10 machine MAC addresses, which doesn't cut it in today's world. Also, there's no option to only filter wireless clients. This was an option in the DGL-4300 which I sorely miss, because it's silly that I should have to enter the MAC addresses for my hard-wired clients. The purpose of MAC filtering, for me anyway, is to control my wireless network. Because of the MAC address count limitation, I had to disable MAC filtering, and now my network is not as secure as it could be.

Other Thoughts: I have only tested AC signal quality in the room that contains the router, so I can't comment on the AC range.

I did notice two times where an HD Youtube stream was pausing while Steam was downloading files. This was disappointing because the router recognizes Steam traffic and I don't see why it wouldn't put Steam traffic at the lowest priority. Hopefully this will be improved in future Steamboost and/or firmware updates. However, these 2 incidents are the only ones I've noticed; I haven't seen any other problems, and we do a lot of simultaneous Netflix/<Newegg Competitor> streaming and gaming in my house.

There's no way to tell when Streamboost updates. For all I know, it has never updated/improved in the 5 months I've been using the router. Unless that info is buried in the logs somewhere...

The parental controls are nice. I'm able to keep my kids off the network every day during times of my choosing. This is done by setting up a named schedule and assigning MAC addresses to it. My old DGL-4300 had this too, but it required a router reboot every few days to keep working; not so with this router. It's stable with parental controls enabled.

The "check for newer firmware" button in the router settings doesn't work (unless they've fixed it in the latest firmware).

I would have given this router 5/5, and I think it can still earn that in the future with firmware and Streamboost updates, but right now it's not perfect.

2 out of 2 people found this review helpful. Did you? Yes No

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Item#: N82E16833127525
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