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Item#: N82E16833127525

D-Link Wireless AC Gaming Router - 1300Mbps, Dual-Band, Gigabit, StreamBoost traffic shaping (DGL-5500)

  • StreamBoost - sophisticated traffic shaping engine intelligently manages your Internet connection
  • Wireless AC1300
  • App and device aware for optimal user experience
  • Four Gigabit Ethernet ports
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Learn more about the D-Link DGL-5500

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the D-Link DGL-5500

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  • Fencie B.
  • 12/30/2014 5:53:17 PM
  • Tech Level: Somewhat Low
  • Ownership: less than 1 day
  • Verified Owner

4 out of 5 eggs

Pros: Sleek design, StreamBoost technology, and I really like that it has a power button!

Cons: Was a bit difficult to set up.

Other Thoughts: I wasn't able to set up my new router on my own, I had to call D-Link customer support to have everything up and running smoothly. Their support number was pretty hard to find as well. Once I was able to contact their support, I received a wonderful representative who was patient with me and helped me through all of the issues I was having. I can't thank her enough for the assistance she provided!
Representative ID: AR004235
Case id: C6601898

Did you find this review helpful? Yes No

  • Matthew B.
  • 12/25/2014 11:11:24 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsOne of the best routers ever

Pros: Easiest router I have ever set up. I hate linksys and this router made my day. this router is a plug and play type. no install disk MAJOR PLUS!! very easy to edit settings. much faster than you could believe.

Cons: tech support could be a lot better, but if you know how to reset the router to default settings and look up instructions to boot it in recovery mode to recover an older firmware when doing an update for it, you will be just fine.

Other Thoughts: look up how to boot to recovery mode before doing a firmware update. if you know how to do that then everything else is as easy as cake. updating the firmware on the router can corrupt easy but when it is done, the router is as solid as a brick and can withstand gaming plus streaming.

Manufacturer Response:

We appreciate the feedback and we are glad to hear that you are satisfied with the router. If you ever encounter any issues feel free to contact our technical support team for assistance by calling the toll-free number 1-877-453-5465. Thank you for being a D-Link customer.

Did you find this review helpful? Yes No

  • Charles E.
  • 12/17/2014 5:42:15 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

5 out of 5 eggsGreat Router

Pros: Very Easy Setup.
Stream Boost does exactly what is suppose to
The new Dlink interface is awesome, you can see what devices are connected.
The updated firmware make a big difference, So UPDATE YOUR ROUTER

Cons: The people who are giving this router a bad name. Know your technology. I wish i bought this sooner. But Im happy I waited.

Other Thoughts: I was skeptical at first, Sure there are better AC routers that are better but this router is no slouch either. After the firmware update thing seem to be very smooth. Everything run at a great speed. Faster than my previous Dlink DIR-865L. Set up is really simple, my 3 yr old son can set this up. For 75 bucks you better believe it, when i saw the huge price drop i had to get it. The review on this router is awful, I have used Dlink routers all my life and this one does not disappoint one bit.

Did you find this review helpful? Yes No

  • Aaron W.
  • 11/6/2014 12:22:45 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

1 out of 5 eggsD-isaster

Pros: Solid router a year ago with the pre-installed firmware.

Cons: D-Link refuses to address issues with firmware. This router has been out over a year and the last firmware release was a disaster! How does D-Link release a firmware update that is worse than the prior firmware release! Unacceptable!! It seems D-Link is more concerned with pumping out new product and refusing to support current product! This router HAD great expectations a year ago. One year later and the expectations are far from short-coming! Sad!

Other Thoughts: I've moved on to the ASUS AC RT87U. I'm sick and tired of waiting for D-Link to come around and get their act together with this router! There are better options (868L) if you're a gamer looking for a router and loyal to D-Link. The 868L will do it all and more than the 5500(minus the Streamboost gimmick)!

Manufacturer Response:

We appreciate the feedback as we take the input into great consideration and we are sorry to hear that you are experiencing issues with the DGL-5500. If you can kindly do so, D-Link would like for you to click on the link below and fill out the necessary information within the next 10 days. By providing us with the necessary information, one of our technical support specialists will be able to contact you directly and assist you in resolving your problems.

http://supportrequest.dlink.com?id=b0b188377d3d4999ba427208aac73a8d&token=46a3835bfd3c4cfcb0c89b6d2c691576

Thank you for choosing D-Link.

1 out of 1 people found this review helpful. Did you? Yes No

  • TechStream I.
  • 10/25/2014 8:33:06 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year

1 out of 5 eggsJunk - 2nd One

Pros: Streamboost MAY be a wonderful technology in the future?

Cons: The list goes on and on. Reboots randomly. WiFi disappears even though the wired PCs are fine. Stops issueing IP addresses (DHCP), etc.

Other Thoughts: Had my first one 1.5 months. Contacted support, jumped through their hoops. Finally got an RMA. Shipped it off. 3 weeks(!) later they shipped me a new one. I had bought a Netgear 6200v2 in the mean time as I couldn't go that long without wireless. Received the new one and installed. 3 weeks later, same thing!!!! Dlink is no longer in my vocabulary. And before the manufacturer responds to my review - save your keyboard, no need to respond. You cannot salvage me as a customer and its going in the garbage.

2 out of 3 people found this review helpful. Did you? Yes No

  • John H.
  • 10/21/2014 5:49:11 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsHorrible

Pros: If it works it's fast. Streamboost is amazing when it works.

Cons: Buggy firmware for an entire year. The latest firmware is still a beta.
The web interface just stops working requiring a restart. Sometimes the 5ghz wireless just wont connect requiring a restart. I restart this router almost every other day. It is seriously pathetic

Other Thoughts: Do not buy this router. There is no support for it and it is not stable at all.

Manufacturer Response:

We deeply appreciate the feedback and value greatly and we are sorry to hear that you are encountering issues with the product. D-Link advises that you visit the provided link below and fill out the necessary information within the next 10 days. By providing us with your contact information and a brief summary of your problems, one of our network engineers will be able to contact you directly and assist you in resolving the issues you are encountering.

http://supportrequest.dlink.com?id=ec315559b14e40508f803bd8f15092e5&token=5761f17427084f4891ff5563065a94cb

Thank you for choosing D-Link and we look forward to working with you.

2 out of 3 people found this review helpful. Did you? Yes No

  • Paul B.
  • 10/16/2014 10:42:31 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggs$200 Brick after update

Pros: It will give you WIFI if it's working.

Cons: The biggest con is the support, I updated my firmware because I was having problems with iOS devices. After the update I have a brick. Going on to their website to get this fixed I was presented with two options pay $35 to talk with someone or chat with a robot and not a person. So my problem is not fixed. I could spend the $35 for a new router that would work better than this.

Other Thoughts: I should have gone with ASUS I have heard nothing but good stuff regarding their service and hardware.

Manufacturer Response:

We appreciate the feedback as we take the input into great consideration and we are sorry to hear that you are encountering issues with the product. Please note that you do not have to pay in order to receive support from our technical support team. If you call the number 1-877-453-5465 an agent will be happy to assist you in resolving your problems. The $35 dollar fee you saw is for our premium services. We advise you to contact us as soon as possible so you can have the product functioning correctly again. Thank you for choosing D-Link.

3 out of 3 people found this review helpful. Did you? Yes No

  • Fernando V.
  • 7/29/2014 8:46:04 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat Router

Pros: Great Router! the best this I did was to turn back ASUS RT-N66U, was getting Hot, and the software was buggy(and I did updated the firmware)

Great Speeds, its doesn't slow down, I don't lag any more and I have 1 smart TV, 2 Phones, 2 tablets and 1 desktop and believe me, in one of the tablets and the SmartTV they use Netflix non Stop.

I can't even tell the difference if some one is using the internet or not. This QoS does work and I have a 10MB download and 1MB upload connection.

all that good stuff in the specs are good and they work right out of the box.

It doesn't get Hot, so you don't have to worry about that.

Cons: its a Gaming router I was expecting a Massive list on the game section to open ports.
I would be nice it they kept up to date with current games on that list. I have the latest firmware etc..
no a big deal we can find the port needed to play a game online, but I was expecting that on a Gaming Router.

Other Thoughts: I was really happy with this purchase and just wanted to share my experience because I had a hard time finding something like this that would really work.
I was so happy that how it was working that I decided to change the 60MB/5MB speed after this so everyone could stream in HD quality and believe they do and I cant tell the difference is Amazing!
It might help others as well
Buy it ! buy it !

Manufacturer Response:

We appreciate the feedback and want to thank you for being a D-Link customer. If you ever encounter any issues please give us a call at 1-877-453-5465 so one of our technical support reps will be able to assist you.

0 out of 2 people found this review helpful. Did you? Yes No

  • Dallin E.
  • 7/26/2014 6:35:57 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsGamestream Fail!

Pros: - Looks cool
- Great bandwidth
- Web-based UI works great

Cons: - 5Ghz signal range is HORRIBLE!
- 5Ghz signal randomly drops consistently
- 2.5Ghz signal randomly drops consistently

Other Thoughts: I bought this router to better my gamestream (with Nvidia shield) experience. In short, it has made my gamestream experience much worse. The 5Ghz band (best for gamestreaming) drops consistently. Also, the range for the 5Ghz band is surprisingly bad. I switched from a 802.11g router and I am deeply dissatisfied with this purchase. Nothing is more annoying than your wifi signal dropping when your gamestreaming. If your looking for a gamestream router for your Nvidia shield, STAY AWAY! you can get a much better one for less $.

Manufacturer Response:

We appreciate the feedback as we greatly value the comments and we are sorry to hear that you are encountering issues with the product. D-Link suggests that you download and install the latest firmware from www.support.dlink.com. If your problems persists we advise you to click on the link below and fill out the detailed form. By providing the necessary information, one of our technical support reps will be able to receive a clearer understanding of your issue and therefore will be able to better assist you in resolving your issues.

http://supportrequest.dlink.com?id=3e20c263eb114d4887a64e098450e5eb&token=885816fafb684d2bb01a1b55f9bc3703

We thank you for choosing D-Link and look forward to hearing from you soon.

2 out of 2 people found this review helpful. Did you? Yes No

  • John M.
  • 5/8/2014 8:23:56 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsBuggy, unreliable firmware, do not buy for gaming

Pros: Good for surfing the web or when you don't care about ping times.

Cons: Extremely buggy, unreliable firmware that will become laggy for absolutely no reason when using their "Auto Bandwidth Estimation" (which apparently tests your bandwidth forever, making your connection lag until you disable it) or when you opt-in to their StreamBoost updates (you will lag from that too - great during online games when your router just chokes up on itself and you get disconnected)

Other Thoughts: Wait until DLink decides they want to update its firmware to something that doesnt A) randomly lag you out during gaming B) fixes their StreamBoost updates to not randomly lag you out when it decides to update itself and C) finally fixes their "My Network" page from completely breaking after a few days of uptime

right now this router is completely unacceptable for online gaming where you actually care about your ping time or connection stability.

Manufacturer Response:

We want to thank you for the feedback and appreciate the input and we are sorry to hear that you are experiencing issues with the DGL-5500. We strive to ensure customer satisfaction and advise that you visit the link provided below. By completing the form within the next ten days, a rep from our Technical Support team will be able to contact you directly and assist you in resolving your problems.

http://supportrequest.dlink.com?id=71447fbdbb064bfd8a89074e388a537b&token=a553c7d1c88b4d369c9dcabf194a055a

We thank you for choosing D-Link and look forward to hearing from you soon.

1 out of 2 people found this review helpful. Did you? Yes No

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Item#: N82E16833127525
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