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Item#: 9SIA0AJ1855909

WD My Net N900 Central HD Dual-Band Router with 2TB Storage - 2TB Storage, 4x Gigabit Ethernet Ports, 450 + 450 Mbps, USB, Dual-Band, 2.4/5 GHz, FasTrack Plus WDBKSP0020BCH-HESN

  • FasTrack Plus technology accelerates your entertainment
  • Internal storage and wireless backup
  • View and share your files with WD 2go remote access
  • 4 Gigabit Ethernet ports; 1 USB port
  • Pin It
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Learn more about the Western Digital WDBKSP0020BCH-HESN

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the Western Digital WDBKSP0020BCH-HESN

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  • Steve F.
  • 5/26/2015 7:28:11 PM
  • Tech Level: High
  • Ownership: more than 1 year

1 out of 5 eggsJunk

Pros: This is a followup to my reviews back in 2013 when this was sent to me as an eggxpert evaluation item.

After testing for a week or so, I wrote my evaluation, put it back in the box and onto a shelf. A couple months ago, my longtime favorite router finally bit the dust, so I thought, hey, I have a new one in a box around here somewhere, I'll use that. So I dug it out, dusted it off, and put it into service. Having used it for a couple months now, as a primary router, I thought I would update my review to... well... junk...

Cons: Just for laughs, I registered it, thinking it would be a good way to get notices of firmware updates and such. Several days after registering, I got an email from Western Digital thanking me for my purchase, and informing me that my warranty expiration date is 7/22/2013. Now obviously this was sent to me a a year and a half ago, so I had no expectation of a warranty, however I certainly didn't expect that it would have expired 2 months before I even received it! So, watch out for that.

Since installing this router almost 2 months ago, it has locked up either the wireless LAN connection or the WAN connection at least 5 times, forcing me to reboot the router. In every instance, there was no indication that anything was wrong in any of the configuration or status pages.

I have also found that naming connections in the Devices and Clients Table does absolutely no good at all.

DDNS capability is completely useless, supporting only DynDNS, which now charges for their service. There is no way to create your own profile using another provider.

There is no way to mask your wireless password, so anyone looking over your shoulder as you flip through the configuration pages can see it plainly.

Other Thoughts: Given the absolutely dreadful "NAS" performance of this router (reported in my precious review), in addition to all of the new problems I have found while relying on it for an extended period of time, I must strongly recommend that you do not buy this item. I have already started looking for a replacement. If I had actually paid almost $300 for this I would be very upset.

Western Digital: Stick to hard drives. Routers are not for you.

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  • Fredrick V.
  • 2/19/2015 2:24:48 PM
  • Tech Level: High
  • Ownership: more than 1 year

1 out of 5 eggsLacks Features - Auto Logout Sucks

Pros: Generally Works

Cons: Lots of weird stuff happens. It constantly says "You have successfully logged out". Yes it totally sucks that it logs you out every five minutes and that wonderful auto feature for me overrides everything else. It's just totally annoying that you have to keep logging back in when you're working on something. The timeout s/b settable.

You cannot block a MAC if you allow guest access and that MAC comes in as a guest. Another problem is it defaults to no security on Guest Access. Even if you had security and a password it sets security to off if you turn guest access off and then back on. (It doesn't remember the setting). If you've got neighbors like mine it means you constantly end up with unauthorized users. The whole thing sucks.

QOS is weak at best and there is little control over guests so they can hog your bandwidth.

Even though you may assign addresses in it would be nice if the DHCP client table listed recognized and active clients!!!

Other Thoughts: Get a more evolved router where the programmers maybe actually use it.

One of the LAN ports burned out shortly after I got it.

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  • Fredrick V.
  • 2/16/2015 2:40:20 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

1 out of 5 eggsLacks Features - Auto Logout Sucks

Pros: Generally Works

Cons: Lots of weird stuff happens. It constantly says "You have successfully logged out". Yes it totally sucks that it logs you out every five minutes and that wonderful auto feature for me overrides everything else. It's just totally annoying that you have to keep logging back in when you're wporking on something. The timeout s/b settable.

You cannot block a MAC if you allow guest access and that MAC comes in as a guest.

QOS is weak at best and there is little control over guests so they can hog your bandwidth.

Other Thoughts: Get a more evolved router where the programmers maybe actually use it.

One of the lan ports burned out shortly after I got it.

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  • Joal S.
  • 4/5/2014 5:45:55 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsWiFi has incredible lag

Pros: I like the idea of this device. After reading reviews, I knew to expect that the N900 would have slow transfer speeds. That was fine. I copied many gigs of information without any problems. It was slow, but I wasn't in a big hurry, so that was okay. Also, while they are a bit clunky, I like the parental controls.

Cons: The wifi is so laggy and spotty, it is frequently frustrating. For example, if I go to Speedest dot net, after a server has been selected and the program is waiting for a ping, it takes a full 20 seconds every single time before ping can be processed (the ping itself is good, at 40-ish ms). Another example of the lag is that my wife and I use Piano Marvel for piano lessons for our kids. However, this program requires an internet connection to verify the log-in. With the N900, I never once was able to log in to Piano Marvel. I tried hundreds of times. It always timed out and failed. I tried turning off whichever accelerators I could (QoS, etc.), but nothing got rid of this lag.

The solution I finally came up with is re-installing my old Lynsis router to use with Piano Marvel. I have noticed that when I connect to the Lynksis network, web pages load quickly, there is no lag with Speedtest, Piano Marvel works great. With the N900, video lurches, every new web page seems to "ruminate" every time before finally loading, Piano Marvel never works, Speedtest has the same very long load time mentioned above, and so on. I keep using the N900 because I like the network-based storage solution, and I like having the parental controls for kids' (and my own) devices. But oh, how the N900 is frustrating.

I guess it also serves as a patience-enhancing device.

I contacted WD customer service a couple of times, but the wait times were very long, and the one time I got through, the customer service agent didn't have much by way of help.

Other Thoughts: I really wish WD had been able to pull this off. It's a great idea, and the price was good as well. However, this is not an efficient addition to our home network. We've had to find ways to work around the N900, and therefore we use it much less than we had hoped.

Manufacturer Response:

Dear Elijoal, we appreciate your feedback and apologize for any inconvenience you may have experienced with your device, as this is not the typical or intended experience with the product and provided support. We always recommend ensuring that your router is up to date with the latest firmware, as this may easily resolve the issues you are experiencing. Assistance in how to update your routers firmware can be viewed on page 66 of the user manual provided by the following link.
http://www.wdc.com/wdproducts/library/UM/ENG/4779-705072.pdf#page=70

If you have already done so and are still experiencing these issues, in the interest of troubleshooting, you may want to reset the device back to factory default, as this will remove any residual configurations that may be causing conflicts within your network from an update that did not fully reset upon reboot of the unit. If there is anything we can do to assist you at this time, you may contact us at (855) 842-5370, or via our http://support.wd.com/contact/contact.asp?lang=en&ct=networking

1 out of 1 people found this review helpful. Did you? Yes No

  • Rigo C.
  • 1/24/2014 9:56:05 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsRock solid wireless, storage slow

Pros: Excellent wireless range. Small form factor. Reasonably quiet.

Cons: It gets hot. It's 64 in the room its in and you can feel the heat. I'm worried when summer comes.
Data transfer is slow from it's drive. Transfers through the router hit 26MB, but reading from the internal drive, 8-9MB max.
The WB to go app for the iPhone stutters A LOT. Can't watch a simple video without it pausing several times.

Other Thoughts: It doesn't support Jumbo Frames.

0 out of 1 people found this review helpful. Did you? Yes No

  • Chen-Yu H.
  • 12/26/2013 5:22:51 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggs

Pros: HD+ROUTER, 2 in 1 design, very smart and save space.

Cons: I found when watching streaming video or download large files via 2.4Ghz, the wireless connection speed drops rapidly and became unstable, i have to reboot the router to let it cool down, then the router works properly. it should be the overheating problem.

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  • SATHYARAJ K.
  • 12/13/2013 9:51:28 AM
  • Tech Level: Average
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsFrequent Disconnection

Pros: The 2TB SAN storage is big adavantage

Cons: The connection stays good for one device i could see frequent disconnection and since i have to work over the VPN its really a pain. I am not sure whats the problem with the device

Other Thoughts: It would be very good if it worked as described in tehe product description

Manufacturer Response:

Dear Sathya, we apologize for any inconvenience. We always recommend ensuring that your router is up to date with the latest firmware, as this may easily resolve the issues you are experiencing. Assistance in how to update your routers firmware can be viewed on page 66 of the user manual provided by the following link.

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705072.pdf#page=70

If you have already done so and are still experiencing these issues, in the interest of troubleshooting, you may want to reset the device back to factory default, as this will remove any residual configurations that may be causing conflicts within your network from an update that did not fully reset upon reboot of the unit.

We would like the opportunity to assist you on this case and answer any questions you may have on this issue. Please contact us at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking.

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4 out of 5 eggsNice WD - We Like It.

Pros: Great Connectivity & Range!!
Relatively easy setup
Built in 2TB HDD for Network storage
Geared toward network novices

Cons: Included Software - looking at you Quick View & Print Share
Painfully slow network file transfer to the 2TB HDD
Geared toward network novices

Other Thoughts: So, why not 5 stars? Two reasons. Painfully slow network transfer speed to the internal 2TB HDD & the included software is clearly a first effort. Where most routers don't require you to install anything (remember 192.168.1.1 etc) the WD needs the software installed to give you access. However, once your in the interface is very pleasant and easy to navigate. I call it a first effort because, well, you simply shouldn't need any of it. I never could get Print Share to work with my Epson NX230 and Quick View is just not needed. As it simply tells you all the devices connected to your network. The Parental Controls are a nice touch, so novice users will like that feature, but the rest are simply not needed.

Range & Speed are very impressive considering it has no external antennaes. Not as powerful as the Buffalo unit I reviewed previously, but you should have no problem getting full signal in a 2,000 sqft home. Also, how this thing managed to run a full 5Mbps faster than my stock AT&T unit. Very Impressed!

Now, with how fast it is with streaming and everything internet, how the file transfer over a wired connection could be so ridiculously slow is a complete mystery. I had approx. 256MB of documents, music, and misc files in My Libraries so how on earth did this take 30+ minutes?!! And at that point wasn't even half done so I gave up.

Overall, I like this router and I'd have to say I recommend the less expensive version that doesn't have a 2TB HDD. Evern after the firmware update it didn't improve network speed.
This is a good family of routers.... I approve.

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4 out of 5 eggsWD Driving Hard Drives Hard

Pros: Nice looking sleek with no antennas. I was worried about the performance of the WIFI with no antennas to move around. I keep my device in the basement in one corner of my 2 story home. My previous router (DGL-4500) had issues getting consistent signal to the opposite corner of my home. With this router I've seen consistently better signal on my laptops, cell phones and tablets in all areas of my home.

WD is touting their FasTrack prioritizing technology in this router. Other manufacturers have similar tech under different names but they all pretty much work the same. And like all the others to know whether they working is not a cut and dry procedure. I did test networking multiple types of transfers alongside media playback streaming and can say that nothing seemed to be interrupted and playback was seamless.

I’ve never had a storage on my network before. Previously I simply transferred files from shares on one PC to another PC and that was always a painful process. Having a built in hard drive is a great idea and it works well for centralized storage on a home network. I must say that I do like it.

After setting it up, I transferred 6 GB of images and files in a reasonable time period. It took a while, but I was happy with the overall speed and performance.

I tried the backup software. I already have some fairly extensive software I use for backups. So I wouldn't see myself switching to something less capable. That being said, in my tests, it worked well enough. For the average user though it should suffice.

Cons: Unit seems to get a bit hot, although it doesn't seem to affect anything in the short term. But heat does tend to shorten the lifetime of most electronics, so that's something to consider.

I find the retail price listed normally at $300 a bit strange. I don't think Newegg has ever sold it for that. But it's symptomatic of what you commonly see in that as soon as you add a hard drive to something, that $50 hard drive becomes a $150 option. You get the idea. Of course, that is the whole point of this device. You buy this router and wholla, you have network storage. And that's true. It's all nice and easy. But it's tied to the router and it's non-expandable. So if either the router itself goes out, or the hard drive within it, you could potentially end up losing some data for some arbitrary reason. Any good user of course keeps their data backed up else where. And that just leads into the fact then that why not just keep all your data some where else and backed up some where else, some where where it's accessible, redundant, tolerant and independent of other factors.

Other Thoughts: I was a bit concerned that a hard drive company could come up with any solution even modestly resembling a decent router. After all, WD makes great hard drives and storage solutions, but aren't really known for this type of a device. For me the device worked the entire time well and effortlessly. It had no shortage of marketing driven features, bells and whistles. But ultimately this much like many routers I've tested. It worked and worked virtually indistinguishably from other more seemingly capable routers.

This another example though of WD's latest agenda, which is to sell you devices with their hard drives built in. The create a larger mark-up by doing so, and create a need for their drives where it otherwise maybe starting to flounder a little. Gone are the days where SSD's cost as much as a car and hard drives ruled the desktop. A great deal of users now days are really only buying drives for their large sizes to store large amounts of data. WD is trying to corner a devices market that still pushes their mainline product. I've had the chance now to review a few of these devices and for the most part can honestly say they've all been quite good. This one is very much the same in those regards. But sometimes good just isn't enough. I can't help feeling that if I were serious about getting the functionality WD is pushing, I'd still rather get a home server and/or NAS to centralize my data and media play.

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5 out of 5 eggsWestern Digital My Net N900 Central

Pros: The box includes the HD dual band router, power brick, cable, and cd. The manual is detailed with all information you need for advanced settings. Installation was as simple as connecting the cat 5/6 cables and power cord. Turned on a Windows 7 PC and list the new network as a Home Network. Browse to 192.168.1.1 to access the WD Setup wizard. It checks the connections, then checks connection to the internet. It was necessary, in my case, to unplug and then plug back in the cable modem. Set desired wireless names and password and change default admin password. A box shows the notifications, which makes it easy to configure the most important settings for security. After changing the passwords, the included firmware 1.04.11 was updated to 1.07.16. The estimated the time was about 400 seconds to update the firmware, but I think it finished before that as the net access returned well before that time.

The wireless strength and range was plenty for my service area, both 2.4G and 5 G. File storage weighs in at 2 TB, shared as public on the network. Test copying about 6.1 GB digital images peaked at 10.5-10.6 MB/s on my network going through a network switch. With little effort, the files show up on Windows 8 under Network locations. Very convenient backup source, though not the fastest.

Printing to a USB Printer works very well in Win7 and Win8, just a simple installation of software. Very stable and no issues serving media to 5 wired PCs (with gigabit switch) and a couple wireless devices. Lots of configuration policies for remote access, which I haven’t yet tried, but may be desirable for some users. Guest access is easy to configure to keep main password safe.

Cons: It can be placed in a shelf in a vertical orientation, which would have been nice for when placing the device on a shelf. There is an option to register to get updates on firmware, when I tried this on a few occasions it did nothing. Not a big issue, since one can check manually periodically.

Other Thoughts: Overall, would recommend if it meets your needs to have large amounts and easy to access storage on the network, but don’t need fast speeds.

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