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Item#: 9SIA0AJ17D0087

WD My Net AC1300 HD Dual-Band Router - Wireless AC1300Mpbs+ 450Mpbs , 5 Gigabit Ports, 2x USB 2.0, Dual-Band 2.4GHz/5GHz (WDBWNJ0000NBL-HESN)

  • Exclusive FasTrack technology
  • Dual-Band 802.11n and 802.11ac
  • Up to 450+1300Mbps Wi-Fi Speed
  • 4 Gigabit Ethernet ports
  • 2 USB ports
  • Advanced QoS (WMM)
  • WPA/WPA2, SPI firewall security

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Western Digital WDBWNJ0000NBL-HESN

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details

Customer Reviews of the Western Digital WDBWNJ0000NBL-HESN

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  • Fredrick V.
  • 2/19/2015 2:20:20 PM
  • Tech Level: High
  • Ownership: more than 1 year

1 out of 5 eggsLacks Features - Auto Logout Sucks

Pros: Generally Works

Cons: Lots of weird stuff happens. It constantly says "You have successfully logged out". Yes it totally sucks that it logs you out every five minutes and that wonderful auto feature for me overrides everything else. It's just totally annoying that you have to keep logging back in when you're working on something. The timeout s/b settable.

You cannot block a MAC if you allow guest access and that MAC comes in as a guest. Another problem is it defaults to no security on Guest Access. Even if you had security and a password it sets security to off if you turn guest access off and then back on. (It doesn't remember the setting). If you've got neighbors like mine it means you constantly end up with unauthorized users. The whole thing sucks.

QOS is weak at best and there is little control over guests so they can hog your bandwidth.

Even though you may assign addresses in it would be nice if the DHCP client table listed recognized and active clients!!!

Other Thoughts: Get a more evolved router where the programmers maybe actually use it.

One of the LAN ports burned out shortly after I got it.

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  • Eric R.
  • 1/8/2015 10:01:33 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggs

Pros: Worked for a little bit

Cons: After 1 year, and of course the warranty I got the blinking light. I called tech support and the guy tried trouble shooting and then said it was hosed. He also said that WD was getting out of the wifi business so I couldn't get a replacement, but if I called back in they might be able to get me some other WD products as payment.

I bought another router since I couldn't wait for down internet. I then called back and a new tech support guy says oh we do still have modems, but I would have to pay to return my other router I bought and pay for reparing the WD router. Wow thanks a lot guys.

WD your wifi products and customer service suck. Why can't you build products and stand behind them for over 1 year?

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  • Randall B.
  • 11/19/2014 10:39:27 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

4 out of 5 eggsWD AC1300

Pros: no drops.
easy interface.

Cons: range
LED display

Other Thoughts: The firmware issue can easily be solved by following the companies instructions. My unit also came out of the box with the flashing blue power light. Unbiased and without panic I followed the instructions and haven't had a problem since. I have 15-18 devices running on this router. Anything from Chromecasts to cellphones to Xbox's to printers to Ipad's. Not to mention 4 P.C.'s as well..
The router operates flawlessly, without any drops in service. I may have had to reset it once or twice in almost a year.

The only thing preventing me from giving it 5 eggs is the range. While not as good as others reportedly are, it is respectable and a strong signal can be had up to at least the third floor of my four story home. If needed, I'm sure a range extender or repeater would solve any extended range issues I might have. Otherwise, don't let the flashing blue light deter you from purchasing a better than average router, for what is now an excellent price.

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  • Anonymous
  • 10/14/2014 7:08:05 AM
  • Tech Level: Low
  • Ownership: more than 1 year

5 out of 5 eggs18 months and still strong. Not a single lost connection.

Pros: Must have got lucky. It is still working strong on both bands. No drops, no complaints. Dozens of different devices have used this router with absolutely no faults.

Cons: none

Other Thoughts: wired and wireless work perfect. phone, TVs, desktops, laptops, tablets, N and AC, both bands, all work perfect.

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  • Michelle S.
  • 6/30/2014 7:57:00 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsflashing power light

Pros: discreet appearance sitting on shelf.

Cons: too short lifespan

Other Thoughts: Bought on sale for $80 Sept'2013, but dying 9 months later with a flashing power light is unacceptable. (Had plenty of ventilation around unit.)

Manufacturer Response:

Dear Glenn, we apologize for the inconvenience as this is not the intended experience for this product.
If you have not already done so, please try performing a factory reset of your router with the following steps for firmware recovery, as your device may be experiencing a firmware issue causing the concern.
“How to recover a My Net Router from a failed firmware update”: http://wdc.custhelp.com/app/answers/detail/a_id/9618

If a factory reset and firmware recovery of the device does not fix these concerns, we understand your situation and will gladly replace your in-warranty device, as we stand by our products and their associated warranties.

“How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty”: http://wdc.custhelp.com/app/answers/detail/a_id/8

Please contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs for any questions you may have.

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  • william m.
  • 5/31/2014 8:23:13 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsDo Not Purchase

Pros: Basic description of the item sums it up when working

Cons: Constant connection issues.

Have to reboot router for devices to connect properly

USB ports don't support items properly

External drive not showing properly when plugged in

Printer connected works for a few weeks then can't be found. Reboot helped sometimes.

Other Thoughts: Thought i got a great deal when it first hit $100 for an AC router but since have been constantly regretting the purchase. I have ordered a Netgear router to replace.

Manufacturer Response:

Dear Customer, please accept our apologies for any inconvenience you may have experienced. We always recommend ensuring that your router is up to date with the latest firmware, as this may easily resolve the issues you are experiencing. Assistance in how to update your routers firmware can be viewed on page 48 of the user manual provided by the following link.

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705091.pdf#page=53

If you have already done so and are still experiencing these issues, in the interest of troubleshooting, you may want to reset the device back to factory default, as this will remove any residual configurations that may be causing conflicts within your network from an update that did not fully reset upon reboot of the unit. We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience. You may contact us at (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking.

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  • richard c.
  • 5/30/2014 1:44:24 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

1 out of 5 eggsDISCONTINUED

Pros: NONE

Cons: EVERYTHING

Other Thoughts: Product is discontinued and WD gives min to useless support.

Manufacturer Response:

Dear Customer, we apologize for the poor customer experience you received, please note that this is not the world class customer service we strive to provide. Western Digital is determined to address and resolve all issues relating to any customer concerns. We stand behind our warranty for the duration of the products provided warranty period, and as such, we are here to support our products regardless of the circumstances.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

We would appreciate the opportunity to assist you on any problems you may have, resulting in a positive resolution to your issue. Please contact us at (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • richard c.
  • 5/27/2014 8:55:52 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year

1 out of 5 eggsOverall Bad

Pros: -Fast when it works
-Good interface

Cons: -Frequently drops internet signal
-Unstable internet speeds when connected
-Doesn't recognize hd
-Poor tech support from person in India (horrible english)

Other Thoughts: I've owned this unit for a few months now. The first few months my computer would need to disconnect and reconnect to router in order to have internet connection once every other day. Now i have to do it every half hour. I also haven't been able to connect my Seagate HD to it out of the box. I called tech support for help, first the barely understood the tech as it was obviously outsourced to India. I worked as a IT specialist out of college so i was able to figure out what the tech wanted me to do through the bad english. The connection actually got worse and the router no longer even had an internet signal between the router an my cable modem. I had to reset the unit to even get to this point. Secondly i asked the tech why my HD wasn't being recognized. His answer was 1) the usb port might be bad 2) your HD is not compatible for the router. I asked for a solution and he said there's nothing he could do. I asked if i should have it replaced and he said no because the other features work. This will be my last Western Digital product after owning a number of their potable HDs.

Manufacturer Response:

Hello there Richierich, we regret hearing of your experience with the My Net router and provided support as this is not the typical experience with the device. We always recommend ensuring that your router is up to date with the latest firmware, as this may easily resolve the issues you are experiencing. Assistance in how to update your routers firmware can be viewed on page 66 of the user manual provided by the following link.

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705072.pdf#page=70

Given your stated concerns with loss of connectivity and troubleshooting, it appears the device may need to be replaced under warranty, which we will gladly do for you directly. You may do so online ath the link below.

“How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty”: http://wdc.custhelp.com/app/answers/detail/a_id/8

We can also be contacted at (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking.
Please be sure to mention this Newegg review and your previous case number to our support team when you speak with them, so we are able to connect you with the appropriate team member.

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  • Lee S.
  • 4/28/2014 3:55:52 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

2 out of 5 eggsReally, Really Disappointing

Pros: 802.11ac at a bargain price (I got one at a huge discount) and stable software with gigabit Ethernet ports and fast enough routing speeds.

Cons: This thing is really disappointing. The biggest problem is it's poor wireless range - this router has worse range than the $25 Airlink101 802.11n unit (set to 1/4 transmit power!) that it replaced, likely primarily due to the fact that it has no external antennas.

Even when devices are in it's quite small range (for both 2.4 and 5Ghz bands), connection speeds are limited. Think 72mbps connections within 15ft of the router (I can see it across the room).

QoS quality is questionable and difficult to use.

Manufacturer Response:

Dear Customer,
Actual data throughput and wireless coverage may vary based on wireless network capacity, data throughput rate, range and coverage. Performance depends on factors including distance from the access point, volume of network traffic, building materials and construction, operating system used, configuration of wireless products used, interference for other wireless signals and other adverse conditions. If we can be of assistance in working towards optimizing the connection with your device in your environment, please please contact us at (855) 842-5370, or via our support website at:
http://support.wdc.com/contact/contact.asp?lang=en&ct=networking

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  • Mitul P.
  • 4/23/2014 12:51:45 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsblinking power light

Pros: worked while it lasted for 7 months.

Cons: was working fine last night as i watched youtube videos, and then i wanted to watch a video in HD so i switched from 360 to 720 and the internet goes out, i looked at the router and the power light was blinking. Tried to reset, unplug it nothing worked. Cant even bring up the routers main page.

Manufacturer Response:

Greetings, we are sorry to hear about this inconvenience. In the interest of troubleshooting, you may want to reset the device back to factory defaults, as this will remove any residual configurations that may be causing conflicts within your network from an update that did not fully reset upon reboot of the unit.
If you have any other questions or should the issue persist, the device may need to be replaced under warranty. Please contact us at (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking

Did you find this review helpful? Yes No

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