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Item#: N82E16833150173

Cisco Small Business WAP321-A-K9 Wireless-N Selectable-Band Access Point w/ PoE and Gigabit Ethernet

  • Up to 300Mbps Wireless Data Rates
  • IEEE 802.11a/b/g/n, IEEE 802.3/3u/3ab, IEEE 802.3af
  • Ethernet Port
  • Selectable-band 2.4GHz or 5GHz (not concurrent)

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Cisco Small Business WAP321-A-K9

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details

Customer Reviews of the Cisco Small Business WAP321-A-K9

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  • Aaron H.
  • 8/12/2015 5:21:16 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsVery, very poor range.

Pros: No problems connecting devices. Own two of these WAPs and one handles 5 clients while the other handles two.

Cons: Awful range. I have two of these guys hooked up in a fairly average sized house that has been converted to a business. The wireless range on these will hardly reach to the level above or below them, let alone the rooms down the hallway. I am extremely disappointed in the range.

Other Thoughts: I took a chance going with the Cisco small business series and it backfired quite badly. My clients were not thrilled by the range, nor was I. Setup was simple enough, but seriously, these have terrible range. Great if the computer is near the AP, though!

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  • GTD L.
  • 7/16/2015 12:12:17 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsSo not cisco quality

Pros: looks nice

Cons: Everything about the device. If you get it to take the config and actually operate properly based on the config never change anything. If you do you might as well throw them out. I'm not sure if it's bad ROM or just constant junk firmware from cisco RV series products. The managed services company I work at used these for about 6 months for several customers. We did so many RMA's its ridiculous we nearly had 2 interns become our shipping department and not learn anything for 3 months. All full time employess are cisco certified and no one wants to use them anymore. Every time we opened a support case with cisco it turned into a how old is it please send it back and we'll send you another one. We only use sonicwall or buffalo ddwrt for small business's now. Cisco for larger customers 75 plus never again will we waste our time with cisco small business.

Other Thoughts: Cisco please close your small business division you make the guys a dlink look like geniuses. Any thing is better for a small business then cisco at these price points. Trust me I hope this review stays here to warn others. We have to date returned 17 cisco rv products some multiple time out of 25 devices sold. Most of the account managers go on board with not using cisco rv after the first couple were bad.

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  • Christopher D.
  • 7/7/2015 7:40:09 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsDid not work that well.

Pros: Worked as individual access point.

POE

Cons: Poor range

I bought 4 of these to use in a mesh configuration, they all did configure properly from a single UI once they were "paired" however they failed miserably at transferring clients from one access point to another and devices would not properly switch on their own. Had to pull all the units out and replace with another solution.

Other Thoughts: Now I'm stuck with 3 of them, waiting for jobs I can use low range single AP's. :(

1 out of 1 people found this review helpful. Did you? Yes No

  • Adam C.
  • 2/21/2015 12:07:53 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsDecent, once you get it set up

Pros: This little AP has some pretty decent transfer speeds.

Right now, I'm sitting one floor up from the AP in an older house, without even great signal strength, and I've tapped out my FiOS connection at 25Mb/s. With my previous 54G and N APs running over 2.4GHz, this probably wouldn't be happening. I'm sure running it at 5Ghz is helping immensely, but I'm still impressed.

The GUI is pretty intuitive and it's a pretty feature-rich AP for a decent price. I'm actually thinking about selling this AP and upgrading to two WAP371's though for the 802.11ac capability and dual-radio ability.

Cons: It only does 2.4Ghz or 5Ghz; not both. Meh, oh well.

During setup, I have it trunked to my switch to pass multiple VLANs for my guest SSID and home SSID. There's a nasty little bug concerning syslogging and the native VLAN that will cause the AP to lock up frequently, but once you get around that, the AP is rock stable. You can search Cisco's support forums for the fix, I believe.

These little "gotchas" are the reason for 4, not 5 eggers. They're minor annoyances, really. Hopefully Cisco has worked these out in the later models, though. If not, meh.

Other Thoughts: This is a PoE AP for business. The people shocked it doesn't come with a power cord; if you work with enterprise wireless, you'll know that those Cisco APs don't come with a power cord either because they're PoE. Cisco assumes you're getting PoE because you don't want a wall wart.

0 out of 1 people found this review helpful. Did you? Yes No

  • Neil W.
  • 11/3/2014 10:51:19 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

4 out of 5 eggsEasy to set up, especially when using several

Pros: I've used this product in several installations. Its cluster configuration allows you to assign multiple access points to a group and when you change the configuration on one, they seamlessly propagate that change to all of the other access points in the group, which makes administration a breeze. All access points preset the same exact same network name to the client computers and have shown themselves to have good range

Cons: Who was the genius who decided to sell this without a power cord? That is sold separately. If you are planning to use this with power over ethernet, you won't miss it, but this is the kind of device you expect to have a power cord in it. Nothing worse than scheduling an installation, and arriving only to find out that you're missing a super basic item that isn't available in stores. This cost the product 1 star on the review, but I'm tempted to take off 2 stars because this issue is so offensive.

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  • Anonymous
  • 10/30/2014 6:03:53 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year

4 out of 5 eggsVery intuitive setup!

Pros: -The GUI is well designed
-Clustering multiple WAPs is incredibly easy
-Small footprint and wall mountable (potential con below...)
-Price (for a Cisco product)

Cons: -Wall mount bracket is poorly designed
-Some connectivity issues when devices connect for the first time
-No power adapter included (I'm aware it's PoE)

Other Thoughts: As stated, these WAPs are wicked easy to setup. I purchased 5 of these in total (the limit for clustering), and have 3 running right now without issue. I will add 2 more to cover the entire lab sometime in the near future.

The range is quite impressive for a lower end WAP and I've noticed no interruption in connectivity when moving between the 3 areas the WAPs are located in.

I do have to say that the wall mount bracket is poorly designed. You would need a network cable that had 2 perfectly spaced right angles near the connector for this to work out of the box. As mentioned in an earlier review, I had to take an exacto knife to the cut-out to allow the cables to exit the mount without putting a ridiculous amount of sideways strain on them.

Also, some laptops took over a minute to make the initial connection. There was no rhyme or reason from what I could tell as to why only certain laptops were affected. All smartphones seemed to connect immediately without an issue.

Overall I think it's a worthy purchase if you want to provide wireless access to a small to medium size office, via clustering, on the cheap.

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  • Eric K.
  • 10/18/2014 10:42:33 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsUsing for Open Access

Pros: Easy to setup.
Purchased 2 for Open Access and they seem to be working well.

Cons: Remember to purchase the power supply if not doing POE.

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  • Craig K.
  • 10/17/2014 12:30:04 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

1 out of 5 eggsCisco needs to address firmware issues

Pros: Solid hardware, small compact design, low power, and a simple GUI interface.

Cons: This WAP321 is the worst Cisco product I have had the displeasure to work on, and I have been working with various Cisco equipment sense early 1999. This Cisco WAP321 hardware is very solid, but Cisco’s total lack of responsibility to fix the software stability issues has me completely dumbfounded. Looking on the Cisco forums page this reliability issue has been going on for more than two years with no resolution.

I normally do not buy small business grade Cisco gear even for home. However my wife has been gently encouraging me to lower our total carbon foot print. So I bought this WAP321. This was to replace my Cisco wireless LAN controller and five Cisco APs which is total overkill for my 2.5k sq ft house.

The setup of the WAP321 was awesomely simple, in fact much easier than the enterprise counterpart. I was up and working in less than 10 minutes. However this was short lived about every 24 hours I would lose connectivity to both the wireless radio and wired administrative interface. To fix it I would simply reboot the device, I did this for two days before researching it. First I did just a googled search on it and was shock as to how many people are having similar if not the exact same issues. Many people suggested upgrading the firmware which would make sense if there was a memory leak of similar type of bug. The factory firmware on my WAP321 is 1.0.2.3 so I upgraded it to the next rev 1.0.3.4 but the problem still persisted. I thought it might be something in my environment so I have access to a testing lab with a separate set of switches very basic configuration within a Faraday cage. (For those of you that are unfamiliar with a Faraday cage it is an enclosed space that blocks all RF from leaving or entering.) When in the Faraday cage the problem still processed. I then took the device back home and tried firmware 1.0.4.2 the problem still persisted. Then I tried firmware 1.0.4.4 this rev I got a deferent reaction the problem went from having to reboot every 24 hours to having to do it every 4 hours.

At this point I was almost ready to admit defeat and go with a deferent competitor product or continue to use my enterprise Cisco solution despite my effort to reduce my carbon foot print. I looked on Newegg site and most reports were 5 stars but looking at the date the people could have only had the firmware prior to 1.0.2.3 which is 1.0.1.10. I downgraded my firmware to the version prior to what mine was factory shipped on. It has been working on 1.0.1.10 for 30 days now no issue. I happy it is working and my carbon footprint has been reduced. I am however very concerned that as new security threats emerge that I will not be able to upgrade this until Cisco fixes this reliability issue.

Other Thoughts: I would hope Cisco fixes the firmware reliability issue.

1 out of 3 people found this review helpful. Did you? Yes No

  • Allison O.
  • 10/15/2014 8:15:07 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsUnexpected Failures....

Pros: Easy configuration, guest network isolation, management features for MAC addressing, separate VLANS, POE support.

Cons: It doesn't last.....Had 3 out of 4 of these go bad within a year (get's stuck in a constant reboot). Not ideal for any networks over 25 clients.....Two of our replacements have already failed with similar result (constant reboot). All were running latest firmware at time of failure.

Other Thoughts: We really never use Cisco products....have Netgear and D-Link routers / access points forever until deciding on these....poor choice....too bad you have to spend high dollar for a reliable Cisco appliance.

1 out of 1 people found this review helpful. Did you? Yes No

  • Ruben R.
  • 8/7/2014 10:44:06 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsThese can cluster together

Pros: I love these access points. Easy to hang/mount. The cluster feature (easily setup via the setup wizard) is outstanding. I am very impressed with this product. My company has six of these setup spanning 5 buildings and they are rock solid. Did I mention I like the cluster feature?

Cons: I gave this product five stars. There really aren't any cons that I can think of. Just be sure you have a POE (power over ethernet) switch in your system.

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