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Cisco Small Business 3-Year Support Service
The Cisco Small Business Support Service is a three-year Service plan that provides device-level support including telephone and online chat support from the Cisco Small Business Support Center during local business hours, next business day hardware replacement (so you can get your network up and running quickly), advanced configuration and deployment support from Small Business Support Center certified Cisco engineers, software updates (so you always have the latest, most robust and bug free version available), and access to the Small Business Support Community (complimentary).
Cisco Small Business Support Service, 3-year device level service, next-business day hardware replacement (24x7 telephone support)
Make sure you contact Cisco & link this to your product immediately
This review is from: Cisco Small Business 3 years Support Service for RV180-K9 (Hardware Not Included)
Pros: Increase the service contract with Cisco... Meaning they will help you on the phone as well as replacement options for a lot longer than the standard 1 year.
Cons: If not connected to your RV180w before your warranty expires, you will have issues with support. Even with this, customer support is difficult to work with as it is outsourced to another country, often have to hang up and redial to get someone who speaks enough English. Without this extended warranty, good luck finding someone to help you after your warranty expires.
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