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Item#: 9SIA85V3PC5313

ASUS RT-AC68W Dual-Band Wireless-AC1900 Gigabit Router

  • Up to 600+1300Mbps Wireless Data Rates
  • Three times faster performance than 802.11n routers
  • Broadcom TurboQAM technology increases wireless-N data rate to
  • 600 Mbps for 33% faster performance

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  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the ASUS RT-AC68W

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years
  • Read full details

Customer Reviews of the ASUS RT-AC68W

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  • Paul J.
  • 1/19/2016 5:14:37 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsFailed in two weeks - and now Asus is not very helpful

Pros: When it was working it was fast and good range

Cons: two weeks after installing I come home and there is no wireless. Had to do a hardware reset from the button on the router. Now every couple of days it reboots to a factory default. - After two weeks of running, I recycled the packaging, because I don't have that NewEgg won't take the unit back. Asus says I must send it back and if they find a problem they will decide how to fix it - not what I was expecting more support for a produt less than a month old. This almost seems to be a thermal issue causing the reset and loss of memory. 5-7 days without my router while they evaluate. My 4 year old Netgear is more reliable.

Other Thoughts: I can't recommend this device or Asus as a company.

Manufacturer Response:

Dear Paul,

Thank you for your time on posting this review, we are sorry to hear your experience with the unit. I understand that you are disappointed with the device. Please allow me to assist you.

How is the router now? was the router's firmware updated? Please place your router in an open and strategic area (well ventilated to prevent the router from overheating) since this device uses radio waves to communicate to prevent any issues with it's performance. Do not place your wireless device or computer right next to the router because the 18-inch radius around the router is a wireless dead zone.

For further assistance or if you want to discuss this matter with me, please email me at customerloyalty@asus.com and put case #N160184625 in the subject line for a reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

If ever you want to call our representatives please check link below for the contact numbers.

http://www.asus.com/us/support/CallUs

Thank you for choosing ASUS.

Best regards,
Jerry
ASUS Customer Loyalty

1 out of 1 people found this review helpful. Did you? Yes No

  • troy m.
  • 12/12/2015 1:16:42 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsWorks Fine

Pros: Ive had for about a year, no issues

Cons: No cons that I know of. I purchased 1/11/2015 and Ive never updated firmware so i cant recommend doing that or say firmware updates r stable or not.

Other Thoughts: I never did speed testing xcept to turn on a couple computers and all the video streamed well at the same time. Also, Ive had this for a while and use it 18 hours a day and its never shut itself off.

Did you find this review helpful? Yes No

  • Brian R.
  • 12/12/2015 11:12:31 AM
  • Ownership: 1 month to 1 year

4 out of 5 eggsExcellent router

Pros: Out of the box, this thing gives strong reception anywhere in our house, which has 3 stories. Even though it goes through a floor and some walls, both the 5GHz and 2.4GHz bands penetrate rather well and the AC network is reachable at 867Mbps on my computer and phone. I'm sure I could get 1300Mbps if I had a good enough network adapter, but honestly it's fast enough to satisfy me. I've had this router for 5 months and I can easily say it's the best wireless router I've used.

Cons: Techy people will be used to this, but you're going to have to update the firmware immediately if you want to be happy with the router. To this day, the router will not write to the attached USB 3 drive faster than USB 2 speeds of around 15MB/s, and this is even after sending the router in for replacement and trying 5 different firmware revisions. It is not due to our equipment or configuration, Asus confirmed it's a firmware problem, but it remains to be fixed. My months old ticket remains pending until this issue is fixed.

Also, up until yesterday's firmware version, the 2.4GHz network was unable to connect any 802.11n clients faster than 54Mbps. But after that update and a factory reset, I got everything configured again and my N clients can get 300Mbps now.

Other Thoughts: The impaired USB 3 speed bothers me a little, but I can certainly live with it and SMB access is still perfectly fast enough to serve 1080p video off a USB drive to wireless clients. I would definitely buy this router again.

Did you find this review helpful? Yes No

  • Xing D.
  • 12/2/2015 12:33:45 AM
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsNot working well

Pros: When this router is working fine, it meets its expectation: delivery high speed wifi. I do enjoy the dual-band feature provided and the high bandwidth for the router. Speed testing the difference is pretty impressive.

Cons: Connectivity is not stable at all. Occasionally the wifi will provide no internet access. My phone is able to connect but my desktop is not.

This is the story of the first few months I'm owning this router. Solved the problem by unplug the power cable and plug it back in after a while.

The story gets worse. The router failed to get access to internet constantly after a few months, restarting the router doesn't help, rebooting the router worked for the first 2 times.

And now I can't access internet with router, and I can't event access the admin / configuration page. Tried restarting & rebooting for a million times and all failed.
I'm really frustrated about this purchase

Going to negotiate with the manufacture on getting this repaired or replaced tomorrow.

Other Thoughts: Overall for the price, the durability is not satisfying.

Should have picked something else

Manufacturer Response:

Hi Xing,

We're sorry to hear that the RT-N66U didn't meet your expectations. I do understand that you're having an issue with unstable wireless after firmware update. We want to help you get your RT-AC68W working and also assist with anything else you may need. Can you please try to update the firmware version manually, you can download that to our support site (support.asus.com) and upload it to the router interface. Once it's completely uploaded, please do the hard reset/factory reset to update the router settings and reconfigure the Wizard Setup Page again. We have to isolate the issue before we proceed with RMA.

For further technical assistance or if you want to discuss this matter with me, please email me at customerloyalty@asus.com and put case # N151210609 in the subject line for a reference.

I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

Thank you for choosing ASUS.

Best regards,
Donabell
ASUS Customer Loyalty

2 out of 2 people found this review helpful. Did you? Yes No

  • Hans E.
  • 11/16/2015 2:53:59 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsMost used feature - Reset button

Pros: A great fast router – when it works. User interface i good

Cons: Connection drops several times per day, both LAN and Wireless and I have to use the reset button.
Tried to email ASUS support – No response

Other Thoughts: I was hoping any updated firmware will cure the problem, but now I have to give up and return the unit.
I'm now looking for something reliable as I'm partly WFH

Manufacturer Response:

Hi Hans,

Thank you for taking the time communicating with us. We are very sorry to hear that our ASUS products did not meet your expectations. We want to extend our sincerest apology for any inconvenience this has caused you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I do understand that you're having an issue with the unstable connection for your wired and wireless. In regards to your case, please do the firmware update to this version ASUS RT-AC68W Firmware version 3.0.0.4.378.9313 and make sure to do the factory reset to update the router settings.

If you are experiencing an intermittent/slow connection, please try to place the router to a different location. That's why you encountered the disconnection from the internet due to interference. Elevate your router away from floors. You'll get better reception if the router is on a desk, not on the floor. You should also pay attention to the kinds of materials the router and adapter is near. For example, placing the router on a metal desk or up against a metal wall will cause problems. Signals can travel through a wood desk easily, but metal will obstruct the signals. This is the examples appliances can cause wireless interference, including cordless phones, baby monitors, and microwave ovens. Please try changing the Channel bandwidth to boost the frequency of each band of 2.4 GHz to 20 MHz and control channel of 1, 6 or 11. For the Channel bandwidth to boost the frequency of 5GHz to 80 MHz or 60MHz and change the control channel to 165 or 161.

For further technical assistance or if you want to discuss this matter with me, please email me at customerloyalty@asus.com and put case # N151148314 in the subject line for your reference.

Thank you for choosing ASUS.

Best regards,
Donabell
ASUS Customer Loyalty

2 out of 2 people found this review helpful. Did you? Yes No

  • segel b.
  • 11/5/2015 4:15:28 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsWorked like a charm for a while

Pros: Blazing speeds
Very customizable

Cons: Burnt out within a year

Other Thoughts: I purchased this router for its reviews..it was great while it lasted but all of a sudden it stopped working. Even though I followed all the guidelines that was presented above it still wont accept the data passing through the cable. It seems like I have wasted my cash on this thing. now its just a paper weight. Next time i'll stick with linsys. what a waste.

Manufacturer Response:

Dear Segel,

We want to extend our sincerest apology for any inconvenience this has caused you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I do understand that you're having an issue with the router. Can you please provide me with details of the issue, so I can help you, we have to isolate the issue before we proceed with RMA. Please clarify, is the router stopped broadcasting wired and wireless connection? How is LED lights on the router? Did you try to update the firmware version or reset the router after upgrading the firmware version to see if that will help with the issue?

For further technical assistance or if you want to discuss this matter with me, please email me at customerloyalty@asus.com and put case # N151117344 in the subject line for your reference.

I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

Thank you for choosing ASUS.

Best regards,
Donabell
ASUS Customer Loyalty

0 out of 1 people found this review helpful. Did you? Yes No

  • micheal g.
  • 9/27/2015 5:40:33 PM
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsvery disappointed

Pros: it's white and goes with my white tower and white cable modem. friend of mine told me asus was very reliable.

Cons: bought this on 8-18-15. took about a week to receive it and installed it about 4 days later. so I have about a month or less with it. I noticed that for this past week my internet kept going out. reset the asus router about once every 2 days. now yesterday 9-26-15 all the lights stay on and won't do a thing. tried resetting it but nothing. I connected my old d-link dir-826L and so for it's been working fine. going to give asus a call tomorrow cause they already closed for today Sunday see what they tell me. I did notice that the asus router runs real hot. I don't know if that's normal. I still have warranty through newegg but I want to see what asus has to say about this problem.

Other Thoughts: I don't know if I'm going to stick with the same brand. kinda dissatisfied. broke down in less than a month.

Manufacturer Response:

Dear Micheal,

We're very sorry to know that our product didn't meet your expectations. We will be glad to help you out with any issues you may encounter on our products. I do understand that you're having an issue with the overheating router and your wireless connection gets affected. Please use the following troubleshooting steps to adjust the power:

Step 1. Please access the router interface, to access it, please open a browser and type into your address bar 192.168.1.1 and if it's asking "Authentication required" please key in your router log in.
Step 2. On the router interface, please look "Wireless" under "Advance Settings, " > click the Professional tab> please scroll down and look for "TX Power Adjustment" as default it's currently 100mW, please put it to 70/80mW, then click apply.
Step 3. For the 5GHz connection, if you are experiencing unstable for your iPhone, please change the "Authentication Method" please click the drop down and select "WPA-Auto-Personal" if you are using Mac/iPhone.
Step 4. You can update your Wi-Fi password/Network key, it is under "WPA-PSK KEY" that's your password, it can be the same password for 2.4GHz and 5GHz and make sure to hit Apply.
Step 5. Have you tried to update the firmware version manually? You can download the latest version using our website at support.asus.com.

If this step will not work, please email me at customerloyalty@asus.com and put case # N150995408 in the subject line for your reference.

I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

Thank you for choosing ASUS.

Best regards,
Donabell
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Micheal W.
  • 9/16/2015 10:53:38 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsStay Away!

Pros: Looks good and Asus brand name

Cons: Keeps locking up and disconnecting all internet connections. When this happens the router needs to be power cycled. Talked to Asus about this issue and was informed that it can be rma'd but if their techs cant locate the issue they will just send it back to me as is.

Other Thoughts: Avoid the headache and go to another brand.

Manufacturer Response:

Dear Micheal,

My sincerest apologies to hear that our ASUS products did not meet your expectations. I do understand that you're having an issue with the unstable connection. To isolate this case, I would like to verify if you are experiencing the wireless disconnection, in which band are you connected? Is it 2.4GHz or 5GHz? How is your wired connection?

If you are experiencing an intermittent connection, please try to place the router to a different location. That's why you encountered the disconnection from the internet due to interference. Elevate your router away from floors. You'll get better reception if the router is on a desk, not on the floor. You should also pay attention to the kinds of materials the router and adapter is near. For example, placing the router on a metal desk or up against a metal wall will cause problems. Signals can travel through a wood desk easily, but metal will obstruct the signals. This is the examples appliances can cause wireless interference, including cordless phones, baby monitors, and microwave ovens.

Please use the following troubleshooting steps:
Step 1 - Please try to update the firmware version manually, you can download the latest version on our website at support.asus.com and hard reset the router and make sure to provide different names for 2.4GHz and 5GHz band to avoid wireless conflict and for you to notice which frequency are you connected and you can monitor the speed.
Step 2 - Please try changing the Channel bandwidth to boost the frequency of each band of 2.4 GHz to 20 MHz and control channel of 1, 6 or 11. For the Channel bandwidth to boost the frequency of 5GHz to 80 MHz or 60MHz and change the control channel to 165 or 161.

If this step will not work, please email me at customerloyalty@asus.com and put case # N150995456 in the subject line for your reference.

Thank you for choosing ASUS.

Best regards,
Donabell
ASUS Customer Loyalty

1 out of 1 people found this review helpful. Did you? Yes No

  • Jay Z.
  • 9/1/2015 11:32:27 AM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsBurnt out after 10 months

Pros: I love all of the features on this unit. I love the fact that it is 802.11ac. Dual channel. Strong signal

Cons: Burnt out after10 months!!!!!

Manufacturer Response:

Dear Jay,

I would like to thank you for posting this review, we are sorry to hear your experience with the ASUS router. Please allow me to assist you.

I understand that you are disappointed with the unit however, can we have a detailed information about the router's issue? you mentioned that it burnt out after 10 months, before it happened did you experience or notice anything unusual about the router? can I also have the unit's serial number for me to check the unit's warranty and in case we need to RMA the unit.

If you need further technical assistance or if you want to discuss this matter with me, please email me at customerloyalty@asus.com and put case #N150905546 in the subject line for a reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

Thank you for choosing ASUS.

Best regards,
Jerry
ASUS Customer Loyalty

1 out of 1 people found this review helpful. Did you? Yes No

  • Dallin M.
  • 8/15/2015 10:37:15 AM
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsGreat when it works

Pros: This router is fast. It will handle the high speeds that we desire and does so while keeping ping low.

Cons: I need to reset this router at least once a day to keep the speed up. I originally thought it was the modem, but it's this guy. The speed will drop to under a Mb per second when we pay for over 100. A reset will fix the issue for the moment, back to its speedy self, but then it cuts out even hours later if I am doing anything that uses the network like gaming and streaming. Its sad that an ASUS product has to be so annoying.

Other Thoughts: It looks pretty cool compared to other routers I have had.

Manufacturer Response:

Dear Dallin,

I want to thank you for posting this review and we are sorry to hear your experience with the router. On behalf of ASUS we apologize for any inconvenience this issue has caused you. Please allow me to assist you, was the router's firmware updated? can I have the firmware version that is currently installed to the router for me to check. Having an updated firmware helps a lot because it fix issues that the router may have.

For further technical assistance or if you want to discuss this matter with me, please email me at customerloyalty@asus.com and put case #N150854160 in the subject line for a reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

Thank you for choosing ASUS.

Best regards,
Jerry
ASUS Customer Loyalty

1 out of 1 people found this review helpful. Did you? Yes No

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Item#: 9SIA85V3PC5313
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