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Item#: N82E16833320208

ASUS RT-AC87U Wireless-AC2400 Dual-band Gigabit Router

  • Wireless transfer rate up to 1734 + 600 Mbps
  • 4x4 MU-MIMO antenna
  • AiRadar Beamforming
  • Broadcom TurboQAM technology
  • Dual USB ports
  • ASUSWRT
  • AiProtection with Trend Micro
  • AiCloud 2.0
  • Email this page
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Learn more about the ASUS RT-AC87U

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the ASUS RT-AC87U

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  • Julie K.
  • 1/16/2015 11:20:32 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year

1 out of 5 eggsASUS don't use this in multi WAP installs

Pros: The early reviews I read said great things about it. My first impression was good. Fast, easy to use interface. Had high expectations. Installed 4 in one 16,000 sq ft home.

Cons: But in reality it was a nightmare. After initial install I had to make service calls almost daily. Did all the firmware updates, all to no avail. Using one AC87U in full mode and the other four in AP mode just plain does not work. Maybe in some single use installation it might work but making daily hard reboots is not a credible answer. Maybe ASUS has manufacturing issues that they don't know about. Like the hardware back doors in Levono laptops.

Other Thoughts: Sad to say ASUS used to be great, but things have gotten out of control. Like their "knowledgeable support staff"

1 out of 3 people found this review helpful. Did you? Yes No

  • Joe V.
  • 1/12/2015 7:00:10 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

2 out of 5 eggsNot bad, but unfinished

Pros: Fast
Interface is better than previous Asus routers I've owned
USB 3.0 is a nice touch.
Haven't had to reboot it for lockups, its been solid.
Adaptive QoS works nicely.

Cons: Wall mounted, LEDs are hard to see

Big Issue here - NIC Teaming is labelled on the ports and advertised as a feature. As of firmware 3.0.0.4.376_2769 there are no options to enable this "feature" Why release a router with unfinished features and advertise it?

Other Thoughts: Its not a bad router, but not a great nor exceptional one to command the high price tag.

1 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous
  • 1/10/2015 7:42:27 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsAwesome Router

Pros: Extremely fast router, can be difficult to set up if not somewhat tech knowledgeable. Has been able to handle a household with lots of people and most of them are streaming video on 2 or more devices.

Cons: Biggest con is Neweggs.com pricing and promotions. The very next day after order this router, they put it on a promotion and offered a free $80+ Motorola modem with the purchase of this router. After contacting them several times over this, all they could say is "pricing and promotions are out of there control" and offer me a $25 gift card, what a joke this company has become.

Other Thoughts: Highly recommended, but buy from another source or site.

Manufacturer Response:

Dear Valued Customer,

We appreciate your time posting this good review and comment and we are happy to know that your satisfied with the product. It's good to have a positive feedback from one of our customers. If in any case your going to have problem with the unit please feel free to email me at customerloyalty@asus.com and put case # N150141421 in the subject line for your reference.

ASUS Customer Loyalty are dedicated in helping you and all other ASUS customers.

Thank you for choosing ASUS.

Best Regards,
Mark
ASUS Customer Loyalty

1 out of 2 people found this review helpful. Did you? Yes No

  • Francis M.
  • 1/7/2015 11:41:14 PM
  • Tech Level: Somewhat Low
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsASUS RT AC87U

Pros: 01/05/2015 Asus RT AC87U Router and Motorola SB6141 Cable Modem. Set up 13 devices on home network (not all running same time). Gave Mac IP# to cable provider. Updated firmware. Set up 2.4 & 5 GHz wireless . Everything is running in AUTO. Turned on Adaptive QoS. Everything is staying connected on 20Mbps download stream and 2 Mbps upload stream. Very happy,

Cons: None known

Other Thoughts: None

Manufacturer Response:

Dear Ksmile,

We appreciate your time in posting this review and we're so happy to know that your satisfied with the unit. It's good to hear a good feedback from one of our customers. If in any case your going to need help with the unit please feel free to email me at customerloyalty@asus.com and put case # N150129106 in the subject line for your reference.

ASUS Customer Loyalty are dedicated in helping you and all other ASUS customers.

Thank you for choosing ASUS.

Best regards,
Mark
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Alton G.
  • 1/7/2015 5:56:26 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsFollow up review with Replacement Router

Pros: Speed - Extremely fast! There was a noticeable difference when we replaced a Netgear R7000. Streaming there is NO buffering. They just play! Web pages load faster! Awesome upgrade

Design - Matte black finish is a good touch, although it shows finger prints easy.

Interface - Great interface. The GUI is light years ahead of Netgear. The latest firmware added some pretty cool features that were needed. Such as VPN setup into another network. That's freakin awesome!

2.4ghz Signal range - reaches further than the Netgear R7000. A notable increase.

Cons: Support - Where to begin... Called the support line because my 1st AC87U was having issues where the LEDs wouldn't turn off with the button on the front. Well the guy on the phone basically argued with me telling me that there was no button on the front... What? He eventually looked at a picture or the specs after I kept insisting that he needed to look up the model. Needless to say he was of no help. And he told me to return it.
I also submitted a RMA ticket online. Well it's been a couple of weeks and no response.
Lastly, the manufacturer trolls these reviews saying to contact them and that they cannot replicate the issues. Well I emailed using the information the manufacturer posted. It too has been a couple of weeks... Nothing.
So I would say skip the Asus support and just replace to defective item till you find one that works... I did

Firmware - while they made some improvements they also messed somethings up. I cannot change the time zone When I try to correct the time zone it opens up a manual field to enter the day light saving time info. Problem is these fields are drop downs that have no data... So basically my router is stuck in another time zone. but at least it doesn't default to another year anymore and require a manual setting every reboot like the last firmware.

Next I use my iPad to configure the router but the problem is that when I use the drop downs to switch between 2.4ghz and 5ghz the page doesn't load. It gets stuck on apply.cgi I have seen this flaw on both iPad and iPhone. Using Safari and Chrome. Windows PCs are fine. It seems to be iOS devices.

5ghz - The defective router I returned had a better 5ghz range and yes I have the latest firmware. So it would seem that results will vary. To be fair I had the same experience with the Netgear R7000

Other Thoughts: -1 egg poor support
-1 egg buggy firmware

While my 1st AC87U was a total failure. I am somewhat pleased with my 2nd router. I do still feel that it is not quite a finished product. Especially concerning the firmware. But It is acceptable.
However for $200+ I would say it's over priced for the service and firmware.

As long as the connections don't drop and the speed stays fast I don't think I will be looking for a replacement any time soon. I may think twice before another ASUS router but we will see when the time comes.

Manufacturer Response:

Dear JD,

We appreciate yout time in posting this review and we want to thank you because even though your having issue with the unit you still gave us 3 star for the review. I understand that you have issue with the router and I want to help. If you had already submitted RMA online can you please provide me with the RMA number so I can check the status of it. For further assistance please email me at customerloyalty@asus.com and put case # N150129169 in the subject line for your reference.

ASUS Customer Loyalty are dedicated in helping you and all other ASUS customers.

Thank you for choosing ASUS.

Best regards,
Mark
ASUS Customer Loyalty

1 out of 2 people found this review helpful. Did you? Yes No

  • Dale R.
  • 1/5/2015 10:58:34 AM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsDoes not work in access point mode

Pros: Works great in router mode. Very fast, reliable and by far the best range for a home router I've ever used.

Cons: ASUS released this router with firmware that does not support access point mode. It will work briefly, 15 minutes to a couple hours before it loses internet connectivity. After such time it will require a reboot to reconnect to the internet.

Other Thoughts: Excellent router for use as only a router. If you want to use at for an access point, wait for a firmware fix.

Manufacturer Response:

Dear Rice,

I understand that you have issue with the connectivity of your wireless router and I want to help you fix it. For a speedy troubleshoot please provide the following: config file, and router system log, and the firmware version you are currently using. For further technical assistance please email me at customerloyalty@asus.com and put case # N150129193 in the subject line for your reference.

ASUS Customer Loyalty are dedicated in helping you and all other ASUS customers.

Thank you for choosing ASUS.

Best regards,
Mark
ASUS Customer Loyalty

1 out of 2 people found this review helpful. Did you? Yes No

  • Michael H.
  • 1/3/2015 6:10:38 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

4 out of 5 eggsGreat if you can handle it..

Pros: *I have yet to have any issues with LAN connected devices.

*Personally I have never had any issues with WiFi connectivity. The only problems I have can be traced back to the receiving device and not actually the router..

*Can do 3* 2.4Ghz guest networks and another 3* 5Ghz guest networks. This would be great if you ran a small to medium business or had enough people/devices.

*The firmware seems to be stable after I got the update a few weeks after I got this unit.
*The firmware itself has a lot of neat features like QOS where you can monitor your devices. Even little things like changing the logo/icon of the devices connected helps to manage the network a little easier.

*Many outside features like the USB2/3, having the 4 antennas, dual connect a bandwidth heavy device to LAN, etc..

Cons: *My biggest pet peeve is the fact that I have to occasionally turn off/on my firewall on this. Otherwise, while inside my network, I am not able to go to my domain name which points inside my network to my "everything" server. But it works fine outside the network. I know this is caused by the router and my server being on port 80, but yet to have an update to fix it.

Other Thoughts: *I moved into my new place and had the ambition to simply future proof myself now. So I ended up getting one of the first sold for $300 (plus tax, since it was in store).

*I will never use most of the features included, but it is nice to have a flagship router that does not need 3rd party firmware (in my case). Realize this has features for anyone from the consumer to the techies to the business place.. so sure a $100 router MAY have MOST of the features you need/want, but this will have literally have anything you could need for the next 1/2 decade.

*I was really tempted to return this at first since it was a good chunk of money and did not seem worthwhile. But once you have a device that you can actually rely on, it is very worthwhile, imho.

Manufacturer Response:

Dear Kyij,

We want to thank for your time posting this good review and we are happy to know that you satisfied with the product. If in any case your going to have problem with the product please feel free to email me at customerloyalty@asus.com and put case # N150113415 in the subject line for your reference.

ASUS Customer Loyalty are dedicated in helping you and all other ASUS customers.

Thank you for choosing ASUS

Regards,
Mark
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • steven s.
  • 1/3/2015 12:39:40 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsPoor performance, terrible Asus support

Pros: Packaging is impressive, specs appear to be top notch.

Cons: Poor speed, even between Asus AC2400 and Asus PCE-AC68, which is Asus' fastest PCI wireless card. Very poor speeds over 2.4GHz, both my 2.4GHz and 5GHz bands will just disappear from time to time, troubleshooting with Asus didn't help and I've been trying to get an RMA from them for over 3 weeks...
I thought Asus was a higher end company and expected better performance and support from them and this $250+ router.

Manufacturer Response:

Dear Steve,

Did you know your encryption might be eresponsible for loss in speed over WiFi. The IEEE 802.11n/ac standard prohibits using High Throughput with WEP or WPA-TKIP as the unicast cipher. If you use these encryption methods, your data rate will drop to IEEE 802.11g 54Mbps connection. If you would like to discuss this issue with me please email me and place case #N150130000 in the subject line. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

Sincerely,

Adam
ASUS Customer Loyalty
Networking_support@asus.com

1 out of 1 people found this review helpful. Did you? Yes No

  • Jeffery H.
  • 1/1/2015 7:14:00 AM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsBig Letdown

Pros: Very fast - when it is connected. Range was good. Doesn't matter if your not connected. That's about it, I'm afraid.

Cons: Worked great the first day. It was all downhill after that. Would drop connections, and not allow itself to be reconnected to without being powered down. I ensured that the firmware in the unit was latest. Firmware was not very firm. The web-based interface was very slow and often non-responsive. Unit Ran very hot. . After what I read about other Asus units, I decided to give this a try to replace my Netgear R7000. I picked this over the Netgear R8000. What a mistake. And Adam, I am not interested in what your unit in your office does. All I know is that I am have a unit that does not do what was advertised. Back to New Egg it goes, never again.

Other Thoughts: Stay away from this router!!

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous
  • 12/31/2014 5:43:36 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggsToo many experiencing seroius trouble; a product not ready for the market??

Pros: Features, interface, easy setup.

Cons: Serious instability issues with the WiFi. Seems like this is the case with as many as half of the items sold.

Asus support suddenly drops the case registered, marks it as "solved". I have delivered all data as requested, and the history of events and replies is suddenly deleted from the Asus-site?

2 out of 2 people found this review helpful. Did you? Yes No

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Item#: N82E16833320208
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