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netTALK > 
Item#: N82E16833616001

netTALK DUO VOIP Telephone free USA and Canada Calling

  • 1 x RJ-11 Phone Line
  • 1 x RJ-45 Network LAN
  • 1 x USB
  • VoIP Gateway
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Learn more about the netTALK DUO

Model

Brand
netTALK
Model
DUO

Type

Type
VoIP Gateway

Spec

Ports
1 x RJ-11 Phone Line
1 x RJ-45 Network LAN
1 x USB
Power
100 V AC - 240 V AC Power Supply

Features

Features
VOIP Telephone free USA and Canada Calling

Manufacturer Warranty

Parts
1 year limited
Labor
1 year limited

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the netTALK DUO

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  • Nicholas P.
  • 12/19/2014 12:41:33 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsNo problems at all!

Pros: Easy to set up. I just plugged it in and followed the included instructions and I had a working phone in less than 15 minutes. I have also never had one problem with this phone line not working. There is no drag or echo. Keep in mind I have google fiber internet so it is very fast but the line is clear and has no problems.

Cons: None

Other Thoughts: I am very glad I made this purchase for my 10 year old. She had been wanting a cell phone but I just don't see the need for her to have one. This was a good compromise, and she really like it.

Did you find this review helpful? Yes No

  • Billy H.
  • 11/8/2014 6:07:30 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

1 out of 5 eggsNO Customer Service/Tech Support

Pros: The good:
1- As long you do not need customer service/tech support you can save alot of money on phone bill
2- Free long distance anywhere in U.S. & Canada
3- Will work with fax long as your fax machine is voip capable

Cons: The bad:
1- Unlike approx. 4 years ago there is *no* phone customer service/tech support
2- If you need customer service/tech support your only options are online chat or e-mail (see other thoughts)
3- IF your adapter fails you good luck trying to get your existing account transferred to a replacement adapter
4- Expect occasional outages
5- **The BBB currently has given Nettalk a "F" rating**

Other Thoughts: I was a Nettalk customer for over 3 years. When I first signed up there was decent customer service/tech support via phone & Nettalk had a good BBB rating too. Into fourth year of my service my adapter failed, so I bought a new one from walllmurt shipped "site to store." Seemed simple enough...just use Nettalk online chat and transfer new adapter to my existing account. After spending *48 minutes online their chat service kicked me off telling me chat support team was currently unavailable & to send an e-mail, so I did to tech support with ALL info needed to do transfer. Three and half days passed and still no transfer/activation to my existing account. I attempted four more times to get through via Nettalk's online chat, which was a futile waste of my time since I could never get through. I took the adapter back to walllmurt for a refund & signed on with one of Nettalk's competitors that took care of me in under one minute! I did send an additional e-mail to Nettalk telling them I was done and wanted a prorated refund. Here is what Nettalk had to say *five days later* after finally getting an e-mail response:

Dear Mr. (edited by me)

Thank you for taking the time to contact us.

Our sincere apology for the time to send you an answer. As you requested, we are cancelling your account and we want to clarify that our record shows that you made the last renewal on (edited by me), 2014, and the pro-rated refund will cover the (edited by me) months pending of service. The following is the record of the last renewal:

Creation Date 2014-(edited by me)
Response Reason Text This transaction has been approved.
Authorization Code (edited by me)
Avs Response (edited by me)
Transaction ID (edited by me)
Description netTALK DUO transaction for Phone Service Renewal. (ALL SALES ARE FINAL)
Primary Amount (edited by me)
Secondary Amount 0
Primary Code US_RFEE (edited by me)
Customer ID (edited by me)
First Name Billy
Last Name (edited by me)
Company
Address (edited by me)
City (edited by me)
State (edited by me)
Zip Code (edited by me)

Your request for the pro-rated refund is processing under the netTALK internal Accounting control number ( edited by me.) It could take between 7 to 10 business days to be reflected as a credit on your credit card statement. Thank you for your understanding. We are closing this ticket.

Thank you for choosing netTALK and have a great day,

The reps name was "Ricardo." We shall see IF I ever get that refund. I will post an update whether I ever see it.

I hope some newegg employees read where I bought it. Sad to say I am a Premier member and get UPS SurePost, or FedEx SmartPost shipping at times (where UPS or FedEx hand off YOUR purchase to USPS for final delivery.) Nothing like paying an annual Premier fee for "generic" shipping. As for Nettalk I strongly advise all to steer clear of this voip.

Did you find this review helpful? Yes No

  • Luis Z.
  • 7/30/2013 3:18:04 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

1 out of 5 eggsGarbage. Cannot get incoming calls intermittently. Have to reset it.

Pros: NO PROS. I bought it. I tried it. At first it worked ok. At times I had to resit it, power off/power on for it to work and receive incoming calls. Now I am able to use it only for about an hour, after that I cannot get any calls. Customer service is non-existent. This product SUCKS. I rather use vonage because IT WORKS, unlike Net-GARBAGE-talk.

Cons: Unable to get incoming calls. Calling party gets the message "The number you have dialed has been disconnected..." or "The subscriber you have called is not in services..." Rather use VONAGE.

Other Thoughts: HEY YOU GET WHAT YOU PAY FOR.

0 out of 1 people found this review helpful. Did you? Yes No

  • Ahmad D.
  • 5/8/2013 6:36:43 AM
  • Tech Level: High
  • Ownership: more than 1 year

5 out of 5 eggsUnit worked well for the 1st year, ad going strong.

Pros: Bought this device refurbished online, followed the directions in the box and had it setup and running in under a half hour, with a local NJ number. Have Comcast and it works well, we get about 24MBs down 4MBs up. Remember folks its VOIP and if you have a lot going on your internet, it will reduce call quality. BTW, we have a basic ($25) cordless phone.

Cons: Once in a while, my wife calls home from her cell (VZW) and complains about home phone voice quality, but most other folks including Canada do hear us well.

1 out of 2 people found this review helpful. Did you? Yes No

  • David B.
  • 4/25/2013 12:56:46 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggsno support whatsoever

Pros: none

Cons: After 5 months of spotty call quality, the duo stopped receiving phone calls altogether. I could call out, but callers got "the number you have dialed is not in service" message.
Over 2 weeks , several hours. on the phone, and 3 trouble tickets, I got absolutely no response from technical support, they never even answered the phone. Even emails to customer service went unanswered.
Don't buy this product.

Did you find this review helpful? Yes No

  • Richard K.
  • 4/18/2013 1:04:31 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsWorst phone I ever

Pros: Inexpensive, works with Life Alerts

Cons: Highly unreliable, very poor customer service

Other Thoughts: When receiving calls: 30% of the time there is no one there. 10% of time I answer there is nothing but a busy signal. 40% of time there is a 5 sec lag before the calling party responds.
I have called customer service dozen of times and gotten through 3 times. Twice CS accessed my modem and disabled all of my other internet devices and did not solve any issues with the Duo.
CS will put you on hold for hours then hangup, this has happened twice.
Once they even had a countdown after a 1 hour wait. They said a CS will come on line in 30 seconds, and then proceeded to count down to 0, then disconnected with a busy signal! It must their idea of a sick joke?
Calling their bogus 611 #, you get a busy all the time.

1 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous
  • 3/31/2013 9:29:24 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggsDo not buy!

Pros: Low price

Cons: Poor customer service
Poor sound quality
Poor device durability
Poor device functionality

Other Thoughts: I purchased this item in December 2012 (not from this seller, however). Now in March 2013 it is not working and "customer support" is of no help. Read the other reviews out there and you will find everything that happened to them happened to me. Poor sound quality. Dropped calls. Frequent resetting of the device. 2+ hour waits to speak to customer service. Device failure after a few months. All happened to me. This is not an isolated incident and I am not a picky person. I am also very tech aware. Please...I am calling on all who are thinking about this, do yourself a favour. Look elsewhere. Some sellers have already stopped offering it from their sources and others have it under review. Go check for yourself if you don't believe me. Click on some of the links on their own website and it will reveal those who have seen the light and ceased selling it. I saw these little warnings myself when I investigated it, but I ignored them. I wanted this little money-saver so bad. I wanted out of my previous contract as well so it made all the sense in the world. Now I'm $70 in the hole. Walk away, folks. Walk away.

Did you find this review helpful? Yes No

  • Anonymous
  • 3/25/2013 3:46:12 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsfollouwp to March 11, 2013 review

Pros: see below comments

Cons: see below comments

Other Thoughts: This review is a followup to the earlier review I wrote about not being able to receive calls. After receiving and responding to a few additional emails with their customer support, which requested some product info. without any notice or further response from them, I had given up and forgot about it. All of a sudden several days later, the device rang and it has worked perfectly for over a week, so I guess it is fixed. I only can't give 5 stars now, for all the initial trouble I had. It now does receive, fax, and call quality is good with no drops. Maybe the only solution is to make sure you send emails to tech support, rather than waiting forever on the phone.

1 out of 1 people found this review helpful. Did you? Yes No

  • THOMAS K.
  • 3/17/2013 5:58:13 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month

2 out of 5 eggsWhere was this unit purchased from?

Pros: Seems like a good idea, but their supplied info was faulty.

Cons: to use, must 1st be activated on their website. but supplied user name & password would not work. called & emailed company with no resolution.

Other Thoughts: 2 days after a much detailed email reply was: "Where was this unit purchased from?"
while it was not purchased at newegg. it was purchased at a reliable site.

Did you find this review helpful? Yes No

  • Anonymous
  • 3/11/2013 11:50:42 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsgood if you never want to receive calls

Pros: looks nice

Cons: I set this device up as instructed, have a good isp, and have been able to make calls fine. The problem is that nobody can call the number. No incoming calls are received or go to voicemail ever, regardless of whether the device is on or off. It just doesn't work. Hrs. of calling and writing tech support and they tried my no. to hear "the number has been disconnected." They can't fix. Save your money and buy magic jack - at least that works.

Did you find this review helpful? Yes No

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