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Remote Tech Support Services > 
NerdDeck, Inc. > 
Item#: N82E16833625009

Tech Diagnostic

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Tech Diagnostic – Remote Technical Support

  • Call or chat now to talk to a technician.
  • High speed internet connection required.
  • We can help! At Newegg Tech Support, our number one goal is to provide the best customer service and technical support to our customers.

Newegg Tech Support Tech Diagnostic

Tech Diagnostic Product Highlights

  • Let's get your device working properly.
  • Includes diagnostic of any device or software.
  • 30 Day Guarantee
  • Tech Support 24/7/365

What is Remote Tech Support?

Many computer problems can be solved remotely – without packing your device into the store, or inviting strangers into your home.

Using our new cutting–edge remote platform, we put you one–on–one with a technician who can examine your computer and get you the solution.

How It Works

  1. Tech Diagnosis: To get started, connect to us. A technician will ask you questions and analyze your computer to find the source of the issues.
  2. Service Offer: Once your tech knows what is wrong, he or she will explain the problem and offer to perform the necessary service.
  3. Solution Performed: After you accept the service offer, the tech will guide you through our secure payment system and complete the service.
  4. Feedback Welcomed: In order to provide the best service possible, we ask for your feedback after every session. Leaving feedback is completely optional, but we would love to hear about your experience.

Simple, Secure, and Guaranteed

Nothing is more important to us than taking care of our customers. That is why we designed our Tech Support services from the ground up to be easy to use, secure and affordable.

Tech Diagnostic and all of our services are backed by a 30–day full money–back guarantee.


  • If your device has an active internet connection and boots to your operating system, we can help remotely!

Devices Supported

  • PCs with Windows 2000 or Newer
  • Macs with OSX 10.6 (Snow Leopard) or Newer
  • Linux with desktop environment
  • Android Tablets and Smart Phones
  • Apple Tablets and Smart Phones
  • Printers and Scanners
  • Residential and Business Modems and Routers
  • IP Cameras
  • And more...


  • Tech Diagnostic
  • Data Help
  • Data Migration
  • Email Help
  • Mobile Device Help
  • Network Help
  • Printer Help
  • Software Help
  • Training
  • Tune Up
  • Virus Removal

Call Newegg Tech Support 24/7 at 1-844-NERD-365 or visit

Learn more about the NerdDeck, Inc. DIA49




Diagnostic - Technical Support
Service Description
Techs available NOW! We'll figure out what's causing the issue.

Includes diagnostic of any device or software.

Excludes repairs, troubleshooting and training.

30 Day Guarantee only through NerdDeck, Inc.

Tech Support 24/7/365

Quick Info

Customer Reviews of the NerdDeck, Inc. DIA49

Do you own this product? Write a Review

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  • Louis G.
  • 11/24/2014 9:29:23 AM
  • Tech Level: High
  • Ownership: less than 1 day

1 out of 5 eggsits like a remote version of bestbuys geeksquad

Pros: might be nice for old people who can't take there computer to a regular technician

Cons: insanely overpriced service support, the free diagnostic is beyond worthless

Other Thoughts: i had my sound kick out after installing a new graphics card, and the tech told me the free diagnostic ended at my "sound doesn't work". the actual diagnostic support session was going to cost $60 bucks

2 out of 3 people found this review helpful. Did you? Yes No

  • Joseph S.
  • 8/5/2014 8:54:53 PM
  • Tech Level: Low
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsNEVER AGAIN!

Pros: None!

Cons: Never got to me as I ordered it and never heard received ANYTHING! Total waste of my time and effort.

Other Thoughts: Don't think I would have liked it even IF I had got a Download link or disk in the mail!

Manufacturer Response:

So sorry if you had some misunderstanding of this product and how to get connected. This service is not a download and is free of charge. Our tech will help you with your computer problems from error messages, software help, virus removal through full computer tune ups. The diagnosis is free, the personalized service is a low $49.99.

4 out of 10 people found this review helpful. Did you? Yes No

  • Jaison C.
  • 7/6/2014 8:00:54 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsIf you know computer, this is not a big deal

Pros: May give you some tips.

Cons: They won't help or guide you unless you pay them

Other Thoughts: If your a novice to computer, then this may help, otherwise I won't suggest this to anyone.

Manufacturer Response:

Yes, sorry if there is a misunderstanding about our Premium Services. NewEgg offers added support for a fee to give our customers a wider array of services. Our highly skilled techs are available to help you with your computer problems from error messages, virus removal through full computer tune ups. This personalized service is a low $49.99.

5 out of 9 people found this review helpful. Did you? Yes No

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Home > 
Computers & Tablets > 
Remote Tech Support Services > 
NerdDeck, Inc. > 
Item#: N82E16833625009
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