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We can help! At Newegg Tech Support, our number one goal is to provide the best customer service and technical support to our customers.
Tech Diagnostic Product Highlights
Let's get your device working properly.
Includes diagnostic of any device or software.
30 Day Guarantee
Tech Support 24/7/365
What is Remote Tech Support?
Many computer problems can be solved remotely – without packing your device into the store, or inviting strangers into your home.
Using our new cutting–edge remote platform, we put you one–on–one with a technician who can examine your computer and get you the solution.
How It Works
Tech Diagnosis: To get started, connect to us. A technician will ask you questions and analyze your computer to find the source of the issues.
Service Offer: Once your tech knows what is wrong, he or she will explain the problem and offer to perform the necessary service.
Solution Performed: After you accept the service offer, the tech will guide you through our secure payment system and complete the service.
Feedback Welcomed: In order to provide the best service possible, we ask for your feedback after every session. Leaving feedback is completely optional, but we would love to hear about your experience.
Simple, Secure, and Guaranteed
Nothing is more important to us than taking care of our customers. That is why we designed our Tech Support services from the ground up to be easy to use, secure and affordable.
Tech Diagnostic and all of our services are backed by a 30–day full money–back guarantee.
If your device has an active internet connection and boots to your operating system, we can help remotely!
PCs with Windows 2000 or Newer
Macs with OSX 10.6 (Snow Leopard) or Newer
Linux with desktop environment
Android Tablets and Smart Phones
Apple Tablets and Smart Phones
Printers and Scanners
Residential and Business Modems and Routers
Mobile Device Help
Call Newegg Tech Support 24/7 at 1-844-NERD-365 or visit NeweggTechSupport.com
Rating: 1/5its like a remote version of bestbuys geeksquad
This review is from: Tech Diagnostic
Pros: might be nice for old people who can't take there computer to a regular technician
Cons: insanely overpriced service support, the free diagnostic is beyond worthless
Other Thoughts: i had my sound kick out after installing a new graphics card, and the tech told me the free diagnostic ended at my "sound doesn't work". the actual diagnostic support session was going to cost $60 bucks
2 out of 3 people found this review helpful.
Cons: Never got to me as I ordered it and never heard received ANYTHING! Total waste of my time and effort.
Other Thoughts: Don't think I would have liked it even IF I had got a Download link or disk in the mail!
So sorry if you had some misunderstanding of this product and how to get connected. This service is not a download and is free of charge. Our tech will help you with your computer problems from error messages, software help, virus removal through full computer tune ups. The diagnosis is free, the personalized service is a low $49.99.
Rating: 3/5If you know computer, this is not a big deal
This review is from: Tech Diagnostic
Pros: May give you some tips.
Cons: They won't help or guide you unless you pay them
Other Thoughts: If your a novice to computer, then this may help, otherwise I won't suggest this to anyone.
Yes, sorry if there is a misunderstanding about our Premium Services. NewEgg offers added support for a fee to give our customers a wider array of services. Our highly skilled techs are available to help you with your computer problems from error messages, virus removal through full computer tune ups. This personalized service is a low $49.99.
5 out of 9 people found this review helpful.
Thanks for the valuable feedback you provided!
Through the Newegg EggXpert Review Program, Newegg invites its best reviewers, known as EggXperts, to post opinions about new and pre-release products to help their fellow customers make informed buying decisions.Click here for more details.
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