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We can help! At Newegg Tech Support, our number one goal is to provide the best customer service and technical support to our customers.
System Advisor Product Highlights
Get help ordering new parts, replacement and upgrade recommendations, or part compatibility advice.
Includes assistance with one hardware topic for up to 20 minutes.
What is Remote Tech Support?
Many computer problems can be solved remotely – without packing your device into the store, or inviting strangers into your home.
Using our new cutting–edge remote platform, we put you one–on–one with a technician who can examine your computer and get you the solution.
How It Works
Free Diagnosis: To get started, connect to us. A technician will ask you questions and analyze your computer to find the source of the issues.
Service Offer: Once your tech knows what is wrong, he or she will explain the problem and offer to perform the necessary service.
Solution Performed: After you accept the service offer, the tech will guide you through our secure payment system and complete the service.
Feedback Welcomed: In order to provide the best service possible, we ask for your feedback after every session. Leaving feedback is completely optional, but we would love to hear about your experience.
Simple, Secure, and Guaranteed
Nothing is more important to us than taking care of our customers. That is why we designed our Tech Support services from the ground up to be easy to use, secure and affordable.
Diagnostics are always free, and all of our services are backed by a 30–day full money–back guarantee.
If your device has an active internet connection and boots to your operating system, we can help remotely!
PCs with Windows 2000 or Newer
Macs with OSX 10.6 (Snow Leopard) or Newer
Linux with desktop environment
Android Tablets and Smart Phones
Apple Tablets and Smart Phones
Printers and Scanners
Residential and Business Modems and Routers
Mobile Device Help
Call Newegg Tech Support 24/7 at 1-844-NERD-365 or visit NeweggTechSupport.com
Pros: Just a quick word of encouragement going out to Daniel after we talked and located a replacement MB for this older desktop. I had talked, or attempted to talk to several other business's before hand and was getting nowhere about the options for repairing an existing computer. He not only took the time to look up my specs but found an in-stock replacement/aftermarket board that saved the day. Very impressed Daniel!
After that he took the time to help update a wish list for a new custom build and the level of knowledge and expertise was notable. To anyone on staff who is listening, I think he deserves a raise!!!
Other Thoughts: Have not actually received the replacement board at the time of this write up but hopes are high that we have a positive match,
1 out of 1 people found this review helpful.
Rating: 5/5Technical Pre-Sales Support from Cobin B
This review is from: System Advisor
Pros: When purchasing a system, I look for something that is close to bleeding edge and will last for a few years. That said, I need support from someone that deals with new technology on a daily basis. This has been the best $10 that I have spent in many moons. I consider it an investment in the $6,000 system that I am about to build. Cobin was not only knowledgeable, but was willing to investigate options with me. Just the fact that he was willing to make a mistake and then plow through, raises my confidence level. Not often that I get someone in ANY support arena that I make a note of how to get back to them because they were so helpful. In this instance, I was thoroughly impressed with Cobin and NewEgg.Com.
Cons: Bleeding edge never seems to evolve fast enough, but that isn't something to be solved by NewEgg. I really appreciate how quickly they are able to access and deliver new products.
Other Thoughts: It would probably be beneficial when performing support to have the ability to screen share from either end. I will say that being able to have a chat window open sharing links back and forth while at the same time talking by phone, made wonderful use of my time.
1 out of 2 people found this review helpful.
Thanks for the valuable feedback you provided!
Through the Newegg EggXpert Review Program, Newegg invites its best reviewers, known as EggXperts, to post opinions about new and pre-release products to help their fellow customers make informed buying decisions.Click here for more details.
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