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TP-LINK > 
Item#: N82E16833704063

TP-LINK TD-W8960N Wireless N300 ADSL2+ Modem Router, 300Mbps, IPSec VPN support, ADSL/ADSL2/ADSL2+

  • IEEE 802.11 b/g/n, 300Mbps
  • SPI and NAT firewall protection
  • 1 x RJ11 Port, 4 x RJ45 Port
  • Auto-reconnect
  • Live Parental Control
  • IP based bandwidth control x
  • WPA / WPA2
  • Easy installation
  • Pin It
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Learn more about the TP-LINK TD-W8960N

Model

Brand
TP-LINK
Model
TD-W8960N

Spec

Type
Modem Router Combo
Interface
4 x 10/100Mbps RJ45 Port
Cable Interface
1 x RJ11 Port
Standards
IEEE Standards: IEEE 802.3, 802.3u

Wireless Standards: IEEE 802.11n, 802.11g, 802.11b

ADSL Standards:
Full-rate ANSI T1.413 Issue 2, ITU-T G.992.1(G.DMT), ITU-T G.992.2(G.Lite)
ITU-T G.994.1 (G.hs), ITU-T G.995.1

ADSL2 Standards: ITU-T G.992.3 (G.dmt.bis), ITU-T G.992.4 (G.lite.bis)

ADSL2+ Standards: ITU-T G.992.5
Max Transmission Rate
24Mbps Downstream, 3.5Mbps Upstream

Features

Features
Button:
1 x Power On/Off Switch
1 x Wi-Fi On/Off Button
1 x WPS Button

External Power Supply: 12VDC/1A

Antenna Type: Omni directional, Detachable, Reverse SMA

Antenna Gain: 2x3dBi

Wireless:
Wireless N speed up to 300Mbps
Frequency: 2.400-2.4835GHz
EIRP: <20dBm(EIRP)
Wireless Security: Support 64/128 bit WEP, WPA-PSK/WPA2-PSK, WPA/WPA2, Wireless MAC Filtering

Quality of Service: Bandwidth Control

Port Forwarding: Virtual server, DMZ, ACL(Access Control List)

VPN Pass-Through: PPTP, L2TP, IPSec Pass-through

ATM/PPP Protocols:
ATM Forum UNI3.1/4.0,
PPP over ATM (RFC 2364),
PPP over Ethernet (RFC2516),
IPoA (RFC1577/2225),
PVC - Up to 8 PVCs

Advanced Features:
Traffic Shaping (ATM QoS) UBR, CBR, VBR-rt, VBR-nrt;
Dynamic Host Configuration Protocol (DHCP), DHCP reservation;
Network Address Translation (NAT); PVC/Ethernet Port Mapping
VLAN, 802.1P, Static Routing, RIP v1/v2 (optional);
DNS Relay, DDNS, IGMP snooping V1/2, IGMP Multicast, UPnP

Security:
NAT Firewall, SPI Firewall, MAC / IP / Packet / Application / URL Filtering, Denial of Service(DoS), SYN Flooding, Ping of Death

System Requirements:
Microsoft Windows 98SE, NT, 2000, XP, Vista or Windows 7, MAC OS, NetWare, UNIX or Linux.

High speed DSL modem, NAT router and wireless access point in one device provides one-stop networking solution

Wireless N speed up to 300Mbps makes it ideal for bandwidth consuming or interruption sensitive applications like online gaming , VoIP and even the HD video streaming

Support up to 10 IPSec VPN tunnels simultaneously

QoS enables smooth VoIP/IPTV streaming and lag-free online gaming

WPA/WPA2 encryptions provide your network with active defence against security threats

SPI and NAT firewall protects end-user devices from potential attacks across the Internet.

Packaging

Package Contents
TD-W8960N
External Splitter
RJ-11 Telephone Cable
RJ-45 Ethernet Cable
Quick Installation Guide
Resource CD
Power Adapter

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the TP-LINK TD-W8960N

Do you own this product? Write a Review

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  • H H.
  • 8/29/2014 6:32:19 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week

1 out of 5 eggsDisappointed

Pros: Cheap, versatile (ADSL2+ modem and an E-WAN port)

Cons: No guest wireless available (i.e. in hardware version 4.0) - even with latest firmware (140228) - even though it's advertised all over their website for this model. Firmware update doesn't work from healthy W7/64 PC with IE11 (had to use XP PC with IE8.) Wireless throughput super flaky right out of the box - even though Ethernet throughput works perfectly (not attributable to range or interference). Threw it in the trash without bothering with a warranty replacement.

Other Thoughts: I am a TP-Link fan and have deployed dozens of their devices over the past several years. However, it seems that the more complex their devices get, the more they have performance and reliability issues.

BTW, as I write this, the tp-link.com server is completely down.

Manufacturer Response:

Hello Customer,

Thanks for taking the time to review our product.

Unfortunately the V4 doesn't have the Guest Network; this is only in the V5 at the moment.

We also appologize for any inconvenience that you may have had with our site being down.

It is currently up and you may always reach out to us directly if you have any issues or concerns.


Best Regards!

TP-LINK Support Team
support.usa@tp-link.com
(866) 225-8139
http://www.tp-link.com/us/support

Did you find this review helpful? Yes No

  • Daniel D.
  • 8/20/2014 2:50:17 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsNew Firmware Fixes WiFi Issues

Pros: A few months ago, TP-Link released a new firmware version for this device. The problems I had listed in a previous review has been resolved. WiFi stays connected as it should. Only problem I have now is with my ISP and their throttling practices.

Cons: Like any modem, it needs to be power cycled about once every 10-12 days. No complaints.

Other Thoughts: TP-Link seemed to respond quickly after issues with the WiFi capabilities and performance were brought to their attention. Thank you, TP-Link. Headaches are gone.

Did you find this review helpful? Yes No

  • Ray G.
  • 6/21/2014 12:08:31 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsRetraction and Apology

Pros: I herewith Apologize for and Retract all and everything stated in my previous two(2) posts regarding this item.

The SUDDEN (mid-byte) decrease in Download speed: (10+Mb/s to <00.3Mbs - Upload unaffected)
was due to the sudden death of my On-Motherboard Ethernet device:
(Intel(r) PRO/100 VE Network Connection)(DELL Optiplex 170L pc).

I had an old (very) Ethernet card in my junkbox: 3COM EtherLink XL 10/100 PCI TX NIC -
plugged it into an empty PCI slot ... problem solved.

I extend my apology to Newegg and my MOST PROFOUND apology to TP-LINK for my flying off the handle.

Cons: None

Other Thoughts: "Make all words you utter soft, one day you may eat them" {Otoe Goff 1899-1975}

Did you find this review helpful? Yes No

  • Ray G.
  • 6/17/2014 9:17:17 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsDied Young

Pros: Ordered 12mar2014. Timely Shipping/delivery. Connection, setup simple. Worked fine. Very pleased with its performance.

Cons: It died yesterday, 17jun2014

While it was working, I give it a full five rating. Because it died so soon and sudden, gotta take back 4 of those eggs.

Other Thoughts: Extend/increase the lifespan of these things.

Did you find this review helpful? Yes No

  • Daniel D.
  • 4/14/2014 1:09:15 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsDO NOT USE FOR WIFI

Pros: It has two antennas...most have one...Umm...I like the design on the top of the box.

Cons: I had previously owned one of these, but got fed up with all of the constant wifi disconnects, slow wifi speeds, HTTP 400 "Bad Request" when navigating router/modem settings via 192.168.1.1, and having to power cycle it 5+ times a day, etc...so I finally got it replaced via RMA.

I bought this one as a substitute until the RMA replacement came. It worked GREAT for 3 days. Then the tell-tale signs listed above began, but it resolved quickly. But, as before it gradually got worse and now it's needing to be power cycled and reset a couple times before the connection is restored. This is done about 2 times a day now, so far.

The connection becomes unstable, the link quality drops significantly, and eventually the connection drops...and drops...and drops...

The problem lies within 2 possible factors: 1) The hardware has fundamental problems and will not withstand less than normal wifi usage. 2) The firmware is fundamentally broken and eventually breaks the wireless capabilities of the modem/router.

When connected via ethernet, there are NO problems. No disconnects, no problems - except the HTTP 400 "Bad Request" pages when accessing 192.168.1.1 settings (THIS LEADS ME TO BELIEVE IT'S A FIRMWARE PROBLEM). The speed on wired is FAST, almost faster than what my ISP is providing.

I have tried several wifi enabled devices and they too, experienced the speed, loss of connection, etc...

TP-Link needs to properly investigate these issues with the wireless connectivity of this product (and possibly other similar models).

Please, if you are going to use your wifi for checking email, browsing, occasional youtube/streaming, downloading updates monthly, or anything more, then do not buy or use this product until it is fixed! You will have nothing but headaches, trust me...it'll be worth it to spend $20 more on a different brand that WILL work!

Other Thoughts: I gave it one star because it works GREAT when it does work - which is pathetic percentage of the time.

Manufacturer Response:

Hello Customer,

Thank you for taking the time to review our device.

We are sorry to see that you are having issues with this device.

If you think you are having some firmware issues then you can try to re-flash or upgrade the firmware from our website at: http://www.tp-link.us/products/details/?categoryid=&model=TD-W8960N#down

We try to publish new firmware regularly for performance and stability.

Since you are having some issues with the Wireless, some settings I recommend are changing the encryption to WPA(AES) and the wireless channel width to 20 MHz.

This has been shown to improve the speed & stability of the device as well.

Feel free to contact me directly at howard.he@tp-link.com for any issues or concerns.


Best Regards!

TP-LINK Support Team
support.usa@tp-link.com
(866) 225-8139
http://www.tp-link.com/us/support

Did you find this review helpful? Yes No

  • Marco F.
  • 12/4/2013 3:52:53 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsno good

Pros: it worked after i updated it

Cons: overall it didn't last six months

Other Thoughts: lesson learned just went to a store and got one that works.

Manufacturer Response:

Hello Customer,

We are sorry to see that this device didn't work out for you.

It is hard to dertermine what your issue was with the your review, but we do have 24 hour technical support and we do have a 2 year manufacture warranty to replace any defective items.

We really hope this will not impact you from checking out more of our products in the future.

If you have any issues or concerns then you can feel free to contact me directly at howard.he@tp-link.com.


Best Regards!

TP-LINK Support Team
support@tp-link.com
(866) 225-8139
http://www.tp-link.com/us/support
http://www.facebook.com/

Did you find this review helpful? Yes No

  • Clifford R.
  • 11/27/2013 8:00:41 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsRouter worked well, ADSL was useless with Verizon/Frontier ADSL

Pros: Worked well for wireless connectivity

Cons: Useless with Verizon/Frontier ADSL service.

Other Thoughts: When I obtained this router, it was for wiring a Church. So I had to work with the existing ADSL service. It didn't work. At all. I would recommend it for those who can verify that it works with their DSL service, otherwise it is not a good idea because there are nicer routers for the price.

Manufacturer Response:

Hello Customer,

Thank you for taking the time to try and review our product.

This is an ADSL 2/2+ Modem Router and is compatible with most popular ADSL ISP's.

Here is a step-by-step guide to show you how to set up the PPPoE for your ISP:
http://www.tp-link.us/article/?faqid=204

The main variables that you will need to obtain from your provider are the PPPoE Username & Password, VCI, and VPI.

If you have any issues or concerns then feel free to contact me directly at howard.he@tp-link.com.


Best Regards!

TP-LINK Support Team
support@tp-link.com
(866) 225-8139
http://www.tp-link.com/us/support
http://www.facebook.com/TPLINK

Did you find this review helpful? Yes No

  • Deb B.
  • 11/11/2013 5:52:20 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month

2 out of 5 eggsUnreliable

Pros: When the unit works, it seems to work fine. Fairly moderate range and a fairly good signal. Setup can be easy or very complicated. You do get to choose the proceedure.

Cons: When the unit does'nt work it just dies. It drops connections more than any modem I have ever used. It doesn't just get slow, it completly drops your connection! Checking your connection and rebooting should be in the instruction manual.

Other Thoughts: If you do buy one plan on checking it and rebooting it several times a day. I repair computers and keeping my connection is VERY important. This unit does not offer that. I have reconfigured it several times but with the same sad results. It just keeps droping its connection. I need to look at some other routers now. I just wasted my money on a TP-Link.

Did you find this review helpful? Yes No

  • Brian H.
  • 9/23/2013 6:18:06 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsWorks great

Pros: Had it almost a year (Changed internet type) works great! easy to turn off if you need to reboot.

Cons: Can be a little confusing to set up but the default DSL settings should work 9 times out of 10.

Other Thoughts: I had Att and they had 3 settings for Att and I left it to other and it worked fine.

Did you find this review helpful? Yes No

  • Anonymous
  • 8/15/2013 2:14:30 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsGood product Zero customer service

Pros: small footprint, good wireless coverage, dual antennae, multipurpose device. Set up is not so automatic for my specific carrier.
I have centurylink in western part of VA. The automatic set up does not work with centurylink. in my area. below is a copy of the review from another site that helped me.
"1. Connect everything per TP-Link Instructions
2. Open IE (will show unable to connect to internet)
3. In address bar type 192.168.1.1
4. For Username type in: admin and for Password type in: admin
5. Choose Quick Setup
6. These are the important things you need which Centurylink will refuse to provide: VPI: 8, VCI 35, WAN Link Type: IPoE, and it's a Dynamic IP Protocol (you will have places on the setup where you choose this information)

My experience with centurylink was frustrating getting them to help. but that is not held against the product. just my isp. your milage will vary.

Cons: ZERO customer service at TP Link.
Called for technical support over a period of 3 days and always received a "all of our technicians are currently helping others yadda yadda leave a message and we will call you back"
Your assumption is correct, i never got a call back.
There are errors with the manual vs what is displayed on the screen with the set up and the main interface. IE there are references to items that do not exist in the set up menu.

Other Thoughts: your mileage will vary, the product does work well now that its configured correctly. it has not dropped any connectivity with any devises i have in the house. connection with all devises was easy. WiI, roku, tablets etc... AEP is also easy to set up and allows for encryption of pass phrase if needed. The product itself appears quality, however, the complete lack of support and any customer focused response to my calls will lead me to never support their products with my money again.

Manufacturer Response:

Dear customer,
Thank you for reviewing our product.
The most important info to configure the ADSL modem is the VPI/VCI and WAN connection type.
We're happy to hear you figured it out and the modem works fine.

We also apologize for the bad experience caused by the tech support.
Could I have your contact? So that we can arrange our senior engineers call you back.
My email is: howard.he@tp-link.com

Best Regards!

TP-LINK Support Team
support@tp-link.com
(866) 225-8139
http://www.tp-link.com/us/support
http://www.facebook.com/TPLINK

Did you find this review helpful? Yes No

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Item#: N82E16833704063
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