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Item#: N82E16833704182

TP-LINK SafeStream TL-ER604W Small Business Wireless Gigabit VPN Router, application control, Multi-SSID and guest network

  • 1 WAN port +1 WAN/LAN port+2 LAN port
  • One-Click restriction of IM/P2P applications
  • Supports IPsec/PPTP/L2TP
  • Multi-SSID and guest network
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Learn more about the TP-LINK TL-ER604W

Quick Info

Warranty

  • Limited Warranty period (parts): 5 years
  • Limited Warranty period (labor): 5 years


Customer Reviews of the TP-LINK TL-ER604W

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  • Russell L.
  • 11/12/2014 1:13:58 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsVPN Doesn't allow same subnet

Pros: Can't list any pros yet since I bought this exclusively for VPN functionality and VPN is not working.

Cons: I've used Linksys/Cisco VPN routers for years and thought I'd give this TP-Link one a try. Bad move. I should have gone with the tried and true.

The problem: The PPTP/L2TP VPN server forces you to use a different subnet for VPN clients which means even if you can connect to your remote LAN over VPN you can't access devices on the remote LAN.

This limitation is written up in numerous TP-Link forums and other reseller reviews and some people have made it work by editing routing tables and assigning static routes on the client (windows) but that doesn't work if you want to connect to this using devices such as phones or tablets.

So far no official answers from TP-Link that I can find. I also opened a support case with TP-Link and haven't heard back. I will update this review if/when I do hear from them.

Manufacturer Response:

Hello Customer,

Thank you for taking the time to review our Router.

The majority of VPN connections will make you use two different non conflicting subnets - this is usually to prevent conflicts among the two LANs.

Even though you are on two different subnets you can still access the remote devices. There may be some issues with access shared folders as they use DNS to traverse the VPN, but this is still possible with more configuration on the VPN.

Creating Static Routes will not be necessary and the Routers will be smart enought to route from Lan to Lan.

Here is a a FAQ for more information on creating a PPTP connection: http://www.tp-link.us/article/?faqid=411

If you have any issues then feel free to contact me directly at howard.he@tp-link.com.


Best Regards!

TP-LINK Support Team
support.usa@tp-link.com
(866) 225-8139
http://www.tp-link.com/us/support

0 out of 1 people found this review helpful. Did you? Yes No

  • Dexter H.
  • 10/21/2014 10:59:36 AM
  • Tech Level: High
  • Ownership: 1 day to 1 week

1 out of 5 eggsWorst Tech support ever!

Pros: Works sometimes!

Cons: I am a CCNA, I have configured many VPN routers, from Cisco, and Netgear. I decided to give TP-Link a try because of my client's budget, but the VPN does not work. I tried calling tech support several times, but the people who answer the phones, have no idea how to configure the router! Most times, no one even answers the calls. Stay away!

Did you find this review helpful? Yes No

  • Alan W.
  • 9/10/2014 9:13:56 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

4 out of 5 eggsGood

Pros: It just works

Cons: Load Balancing is not perfect, but I amy not have the settings right yet
No good way to monitor throughput

Other Thoughts: I have never rebooted the router in over a month, I have 2 low quality internet conncections, and this router keeps me connected 97% of the time. I occasionally have to refresh a page when one connection drops, or lags, but it is working.

I would like more control over the load balancing, and more info on the data sent through easch wan port, but so far it is working as advertised.

Did you find this review helpful? Yes No

  • ANTHONY W.
  • 8/16/2014 7:05:33 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year

5 out of 5 eggsBest Router Ever

Pros: I installed this router 4 months ago and I haven't had to reset it once. Quelled all the complaints from my family that the wireless was slow or not working.

Cons: A little difficult to configure the software. The basic stuff was easy but setting up port forwarding was a little cryptic

Other Thoughts: I own a IT consulting business. I will be buying these routers from now on for my clients.

1 out of 1 people found this review helpful. Did you? Yes No

  • NFN S.
  • 6/3/2014 5:16:29 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week

1 out of 5 eggsFake gigabit router

Pros: It looks pretty.

Cons: When you buy a gigabit router, that means that router can get up to 1Gbit from the LAN to the WAN, as well as all plugs (WAN and LAN) are 1Gbit. This router is not. It is capped to 125Mbit. This is roughly 10% of your available bandwidth. Tested on Cat6 cables. The firmware the router came with is the only one available for the router on the TP-Link website.

To warn anyone who is looking out for gigabit routers ... if the throughput/traffic between the WAN/LAN is not 1Gbit, then it's a fake gigabit router. Unfortunately, this weeds out the majority of the "gigabit" routers on the market,

Other Thoughts: I hate false advertising companies.

0 out of 3 people found this review helpful. Did you? Yes No

  • Computer D.
  • 5/3/2014 3:11:04 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

4 out of 5 eggsGood router

Pros: lots of features; easy configuration; running fast

Cons: access control not work like described
I want to set the URL Filtering Rule on only a Group; however, it always take effect to all the IP range.
Hope they can fix the problem by next firmware

Did you find this review helpful? Yes No

  • Tell G.
  • 3/25/2014 5:33:51 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsJust Sayin'

Pros: Easy to configure. Bought to support a family member to provide help via VPN.

Cons: None so far

Other Thoughts: I had the head scratcher with Verizon not connecting via DHCP. Saw a note on the net that if you do not release the DHCP connection with the prior router, it will take several hours to provide the new router with an IP address.

Did you find this review helpful? Yes No

  • Anonymous
  • 2/18/2014 8:00:55 AM
  • Tech Level: High
  • Ownership: more than 1 year

5 out of 5 eggsExcellent Routers

Pros: Feature rich, no paid feature addon modules, all are included, extremely secure, and fast wifi. To the person claiming the device will not resolve a dynamic address from the ISP, it is more than likely your ISP is locking your modem down to your previous router/pcs MAC Address. call your ISP and tell them to reprovision your cable modem and give them the mac of the WAN port you are trying to get up and running. i've seen this with many ISPs.

Cons: Made in China, but what isn't anymore.

Other Thoughts: We use every TP LINK Device on the market including the Jetstream switches and ER series routers, and have not had a failure yet. our oldest TPLINK 10/100 switch has outlasted some of our DLink, Netgear, and Cisco Catalyst.

Did you find this review helpful? Yes No

  • George S.
  • 11/6/2013 3:55:19 PM
  • Tech Level: Average
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsso far, no good

Pros: Seems well built form-wise

Cons: Doesn't work, seems I need to contact newegg for a replacement according to their tech support. Going to try asking for help on a forum first as I'm not sure I believe tech support that it's broken.

It sits there and says "connecting" to my modem, but never does. Modem is fine because I am using a different router on it right now.

Other Thoughts: Newegg will replace it, im hoping the next one works.

Manufacturer Response:

Hello Customer,

We are sorry to see that you are having some issues with this device.

It is not common for this to be defective right out of the box and we are pretty confident that we can get this up and running.

If it does happen to be defective, then we have a 2 year manufacture warranty to replace this with a new one.

If you could send you best contact number and a good time to call to howard.he@tp-link.com then we can try to get this resolved.

Some questions that will help us are:

Will this device power up?
Can you get into the Web management page?
What is the WAN set to - Dynamic, Static, PPPoE?


Best Regards!

TP-LINK Support Team
support@tp-link.com
(866) 225-8139
http://www.tp-link.com/us/support
http://www.facebook.com/TPLINK

1 out of 1 people found this review helpful. Did you? Yes No

  • Victor S.
  • 10/9/2013 1:34:11 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggs***Update 10/9/13***

Pros: I have owned this router for around 29 days now and it still works great! Has not dropped any connections at all and overall I am very satisfied with my purchase!.

Cons: Non at all!

Other Thoughts: The newegg details state a 1 year warranty, but TP-Link's website and on the physical box states it has a 5 year SMB warranty with advanced replacement available. Still great and highly recommend it!

Did you find this review helpful? Yes No

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Item#: N82E16833704182
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