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Item#: N82E16833888009

Ooma HD-2 HANDSET HD2 Handset

  • Cordless Handset
  • 2-inch Color Display
  • DECT 6.0 Support
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Learn more about the ooma HD-2 HANDSET

Model

Brand
Ooma
Model
HD-2 HANDSET

Type

Type
Accessories

Features

Features
The Ooma HD2 Handset includes a color display and features like a smart phone including the ability to sync your phonebook with Yahoo and Google, and display the Facebook picture of callers. Now you can have all that Ooma offers in one convenient place-the palm of your hand.

Cordless Handset

2-inch Color Display

DECT 6.0 Support

Picture Caller ID

Caller-ID and call-waiting

One-touch voicemail access

Intercom

Call log

HD Voice

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the ooma HD-2 HANDSET

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  • Lee H.
  • 9/22/2013 9:21:17 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

1 out of 5 eggsIncredibly bad

Pros: Uses DECT technology
Color Screen

Cons: Everything about them
Awkward D-pad control
Poor color screen
Constantly loses contact with Telo, requiring Telo reboot
All batteries in all 4 were defective
All 4 chargers were also defective

Other Thoughts: My post on the Ooma forums, which keeps being echoed by other posters:

But now that we have lived with 6 of them for a while, it has become really obvious that there are serious quality problems with these things. I've sort of overcome most of them and don't think getting replacements would really help because I think a lot of the problems are still firmware related. Here are some of the issues:

1. ALL of them except one came with chargers that make a high-pitched whine (solved this by using old Blackberry and Garmin chargers)
2. One of the chargers was DOA
3. They all stop responding to the keypad occasionally and need reboots via the red button
4. One came with defective batteries (replaced with another set of NIMH and fine now) - Edit: all turned out to be defective.
5. They all suffer from various degrees of "sound leakage". You can hear a lot of the earpiece output from the speaker on the back when not using the speaker phone.
6. This results in a "listening through a drainpipe" effect that is annoying.
7. Even thought I have "named" all 4 handsets and their names show up on their screens, when you use the intercom, only 2 show up with the correct names in the intercom menu.
8. The screens, when set to the same brightness, vary wildly in their appearance (color and brightness) between handsets
9. The little spring loaded wires that make contact with the bottom of the phone to charge it don't always spring back up when the phone is removed from the base which results in dead phones unless you remember to listen carefully for the double beep whenever you put it on the cradle and wiggle it around if you don't.
10. Lots of ergonomic issues - using the up and down controls around the center button is hard to do because the direction pad around the button is so thin. Very annoying.
11. If communication with the Telo is interrupted, they don't always reconnect. They get stuck saying "connecting" and even pulling the batteries doesn't fix it. I have to reboot the Telo.

I could go on and on. Overall, I am EXTREMELY disappointed in these handsets. And the Telo has its problems too. It surprises me that Ooma would spend such an unimaginable amount of money on infrastructure (as they have) but offer such completely substandard hardware. The fundamental service is EXCELLENT, but the hardware really turns potential customers off. My in-laws, babysitter, friends, etc. who have used it at our house are all annoyed by it. Ooma, please put a little more effort into offering good hardware.

3 out of 3 people found this review helpful. Did you? Yes No

  • Robert H.
  • 8/26/2013 8:27:20 PM
  • Tech Level: Low
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsDefective

Pros: None

Cons: I expected a quality phone however this phone is not. The charger for the phone was defective would not charge and the phone feels very cheap. Check out the Ooma website several complaints about the same issue. I have elected for a replacement from Ooma however I have a feeling it will end up being returned.

2 out of 2 people found this review helpful. Did you? Yes No

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Item#: N82E16833888009
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