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Item#: N82E16834152304

MSI GT780DXR-447US Notebook Intel Core i7 2670QM (2.20GHz) 12GB Memory 1TB HDD NVIDIA GeForce GTX 570M 17.3" Windows 7 Home Premium 64-Bit

  • Intel Core i7 2670QM (2.20GHz)
  • 12GB Memory 1TB HDD
  • NVIDIA GeForce GTX 570M
  • 1920 x 1080
  • Windows 7 Home Premium 64-Bit
  • DVD Super Multi
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Learn more about the MSI GT780DXR-447US

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the MSI GT780DXR-447US

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  • Aamer Q.
  • 9/24/2013 1:05:27 AM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsSlow and Painful Death

Pros: Great graphical performance in games.
Decent speakers.

Cons: The biggest con:

This laptop has the tendency to die on you. When I bought it, it immediately became my favorite possession and I took utmost care of it, cleaning it regularly. However, about a month ago it would start turning itself off suddenly without warning in the middle of gaming.

I looked up this issue and saw that it pointed to overheating, which was odd because I cleaned the fan and heatsinks regularly with compressed air. As per the instructions of others online with similar problems in the same MSI G series of laptops, I opened it up and removed the thermal paste off of the CPU and GPU and applied a new round of Arctic Silver 5. This brought about another week of satisfactory performance. However, this would not last.

Soon after, the problem began again and not only when gaming. I ran Speedfan and other heat monitoring devices often and saw that it idled at 29C GPU and 30-40C CPU temperatures - which is the normal range according to many. Despite this, the laptop would turn off randomly with increasing frequency.

Now it's gotten to the point where I can't even use the laptop with the AC power plugged in as doing so will immediately make it turn off. I realize this is because being on battery power throttles the CPU and GPU clock so, in other words, having them both on full clock makes my laptop die - all while temperatures are normal.

Sadly, for me, I bought this laptop soon before graduating in New York last year (a graduation present for me from my parents) and I soon after returned to my home country of Pakistan. MSI has no dealers here (for laptops) so I can't RMA it. It's a pity because my year with the laptop was amazing but this problem is quite common according to my frantic searches on Google to find a solution.

Other Thoughts: If anyone knows of a solution to the problem above, feel free to contact me and let me know. I can't play games anymore (battery power reduces CPU and GPU clock) and I can't evne charge it while it's turned on because it will reset.

Manufacturer Response:

Dear Valued Customer,

We apologize for the issues that you are having with this product.

Please feel free to contact us directly to set up a RMA service with the following information provided to usreview@msi.com.
1. Full name (first, and last)
2. Telephone #
3. Physical address
4. Email address
5. Serial number (located in the battery compartment and begins with S/N)
6. Proof of purchase (screenshot/photo, or PDF is fine)
7. Symptoms you are having (as detailed as possible)

Once your information and warranty are verified by the system then you will get a RMA# immediately.
You will receive a RMA email which indicates the turn-around time as well as ship-to address.

If you have any questions or concerns regarding the product or special requests, received the unit back from RMA but are still having issues, please do not hesitate to call us or email us directly and we will be more than happy to assist you, thank you.
Tech Support Line: 626-271-1004 (M to F, 6am to 6pm Pacific Time)
Tech Support Email: usreview@msi.com

Best Regards,
MSI Review Team | usreview@msi.com

Did you find this review helpful? Yes No

  • Christine C.
  • 9/1/2013 10:21:47 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

2 out of 5 eggsFalling apart slowly

Pros: Great computer when it works. But my fiance's started dying after about 6 months and mine is in the first death throws. We take it to places that are supposed to be able to fix laptops and they don't thing anything wrong.

Cons: The first sign of trouble is that the speaker stop working. Then they get really, really slow. Then the freeze a lot. Can't connect to the internet, and crash over and over and over. The eject button has NEVER worked. We take it in to get it looked at and of course then it works fine.

I bought this b/c I love MSI products but I'm not sure any more.

Other Thoughts: The back-lit keyboard is nice, but I got this b/c it's supposed to be a big powerful laptop. It shouldn't be crapping out so soon.

Manufacturer Response:

Dear Valued Customer,

We apologize for the issues that you are having with this product.

Please kindly get in touch with our tech support team directly at 626.271.1004 for assistance during regular business hours from M to F, 6am to 6pm Pacific Time, or you can email us at usreview@msi.com, thank you.

Best Regards,
MSI Review Team | usreview@msi.com

Did you find this review helpful? Yes No

  • Waino Y.
  • 10/19/2012 12:43:57 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsJunk

Pros: Great computer when it works.

Cons: The screen has died 3 times now. It dies after full and complete shutdowns. 2 of these times I have been deployed overseas. I have had to spend over 300$ on a computer that cost almost 2k to begin with. MSI customer service will jerk you around till your warranty ends sending the same broken laptop back again and again.

Manufacturer Response:

Dear Valued Customer,

We apologize for the issues that you are having with this product.
Please kindly get in touch with us at usreview@msi.com with your previous RMA# and we may be able to do something else for you.
Sorry for any inconvenience has caused.

Best Regards,
MSI Review Team | usreview@msi.com

Did you find this review helpful? Yes No

  • Rosanne C.
  • 9/15/2012 9:30:15 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsHeavy duty Photoshop user

Pros: There is everything to like about this workhorse of a computer. To run Photoshop and all of its various filters, it had to be good and fast. It really is! I can run Photoshop and a special painting program at the same time and it never bogs down.
I expect to install Windows 8 as it comes with the computer within a certain time period, and expect that will run well too.

Cons: Delete key is in a strange place

Did you find this review helpful? Yes No

  • Benjamin P.
  • 4/23/2012 1:35:14 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month

3 out of 5 eggsBad Keyboard and Touchpad

Pros: Lightweight. Nice form factor. Stays cool. Plenty of inputs.

Cons: The touchpad is awful. Barely works at all. Frustrating to use in those instances when you need it. And the keyboard? It is worse. On average 2-3 keys fail to register per sentence. The left CTRL key fails about 75% of the time, no matter how hard you hit it. Makes it very hard to use the keyboard for work. Less problematic for games, but some games (e.g. Starcraft) still require you to make use of the CTRL key, and its all but impossible to play those games well on the default hardware. Purchased the laptop in April so apparently not all vendors have the new keyboards yet.

Other Thoughts: If I had it to do over again I am not sure if I would buy another MSI. I love the weight of the laptop, and the cooling system, but the lousy keyboard is driving me nuts. Manufacturer authorized an RMA, but I have to send the keyboard in for who knows how long before I will have a working laptop -- unacceptable when I paid more than $2000 for it. Should have gone Alienware or Asus.

Manufacturer Response:

Dear Valued MSI Customer,

We would like to apologize for the issue you have experienced with this particular notebook. Please email us directly via USUserSupport@msi.com or call us Toll Free: 1-888-447-6564 your notebook's serial number and your complete contact information, subject heading "MSIGT780DXR-447US". I would like to help you get this resolved.

Best Regards,
User Support
MSI Product Support

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  • Anonymous
  • 4/15/2012 10:32:15 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsAmazing specs but just as many problems

Pros: -Obviously the specs.

-So far with small adjusting I am getting BF3 on Ultra with around 40 FPS, pretty good.

-Fast, a little over a minute in boot up

-Definitely digging the style of laptop, it's not completely over the top like other gaming laptops.

-Some say it's not impressive but I think this beast has an amazing speaker system

-The cooler boost is amazing... it will cool this thing down in minutes.

-Simple touch interface system

-Easy install

Cons: -This thing is giving me BSOD after a month of usage, nothing too series but it does happen every once in a while

-Can't run certain older games (not a huge issue but hey we all want to throw in something old some times)

-GPU starts giving me errors like green dots on my blacks

-Touchpad is kinda sloppy

-No indicators of Caps Lock or Number Lock, Caps Lock doesn't bother me but Number Lock is pretty useful when it comes to macro settings in competitive games and as a gaming laptop I think this is a pretty large flaw. Yes it takes only 2 seconds to fix it but still, after all these specs, you think they can add an indicator...

-Random crashes... after two weeks of usage...

-A few bloatwares

-Loses a TON of performance when it's not plugged with a A/C

-S-bar at the top is a little ugly but I quickly got used to it

-Keyboard is a little weird settings but easy to get used to.

Other Thoughts: Sorry ran out of room in Cons lol...

My BIGGEST complaint about this laptop is the communication with MSi.

They literately don't answer a single email or phone calls period.

I don't even know what happened to my rebates they so claim to accept online but no answers from a few of my mails (it's been over a month with multiple rebates).

All these hardware problems could be fixed if they actually gave me customer service and helped me.

As much as I like the hardware, these BSOD, crashes, and graphic errors are a HUGE turn off. If they actually answered my desperate cry for help, maybe I would have a good experience, lol.

All I can say is, my thoughts aren't everyone's. I see there are some great reviews and people having a good experience. However there are also a lot of people with the EXACT SAME problems as I do, it's a risk (especially with the price).

I don't deny the specs but there are many flaws.

Manufacturer Response:

Dear Valued MSI Customer,

We would like to apologize for the issue you have experienced with this particular notebook. Please email me directly via USUserSupport@msi.com your notebook's serial number and your complete contact information, subject heading "EAHGT780DXR-447US". I would like to help you get this resolved.

Best Regards,
User Support
MSI Product Support

1 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous
  • 4/15/2012 7:03:37 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsGood gaming laptop

Pros: Great laptop! Fast, I like the backlite keyboard, great screen, great audio. Video processing is very quick.

Cons: The keyboard is taking me time to get used too. Many times I will hit a key while typing, and the key does not registrer. The "windows" key is on the right side.

Other Thoughts: I created the recovery discs, but they did not work. I am experiencing one issue with the wireless; the wireless N is not working, but wireless G works fine.

Manufacturer Response:

Dear Valued MSI Customer,

We would like to apologize for the issue you have experienced with this particular notebook. Please email me directly via USUserSupport@msi.com your notebook's serial number and your complete contact information, subject heading "EAHGT780DXR-447US". I would like to help you get this resolved.

Best Regards,
User Support
MSI Product Support

Did you find this review helpful? Yes No

  • Eddie G.
  • 4/11/2012 7:27:15 PM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

4 out of 5 eggsAlmost Perfect

Pros: 12 Gigs of ram, a interesting keyboard, beautiful display, absoluetly amazing speakers, and the gtx 570m

Cons: My only problem is that the KLM feature of the laptop. That is the led manager for the backlit keyboard. It doesnt work like it should. The soft button at the top of the laptop is suppose to open the menu to change the colors and on this laptop all it does is turn the lights on or off. Even double clicking the KLM shortcut on the desktop doesnt open it. MSI tech support didnt help me too much either

Other Thoughts: If this problem can be fixed ill write another review and give it 5 eggs until then I leave it at 4

Did you find this review helpful? Yes No

  • David S.
  • 4/5/2012 7:52:13 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsDon't Count on That Rebate...

Pros: 1. Ultra video quality from anything thrown at it.
2. No other laptop could ever come close to matching the dynamic sound coming from this portable gaming machine.
3. Cooling system is a nice little bonus.
4. Dazzling keyboard display.

Cons: 1. Don't count on that MSI rebate, you won't get it. It won't matter how many times you correctly fill out and complete all paperwork needed for your rebate, MSI will continue to blow you off. MSI said I was missing my invoice, what's funny about that was not only did I make several copies of eerything, they sent me a PDF that showed my invoice and later a email that said I had indeed sent my invoice, and yet I was still rejected. I wrote this review more as a warning to all those would-be-future-MSI-customers.
2. Cost... After throwing down $1600 you would think they would honor their rebates.
3. Keys rarely miss keystrokes.

Other Thoughts: End Point- Great product, Poor Customer Service, Deceptive Advertising. Buyer Beware!

Manufacturer Response:

Dear Valued MSI Customer,
“Please contact MSI customer service representative Tom at tomh@msi.com, or call Tom at 626-913-0828 ext 216 with your case details so we can check the rebate status. Thank you.”
Best Regards,
Customer Service Team
Rebate account

2 out of 3 people found this review helpful. Did you? Yes No

  • Geoffrey T.
  • 4/4/2012 1:08:14 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggsGreat Machine, until you have a problem.

Pros: Overall the machine has been great. Has run anything I can throw at it on high settings with fast processing. I used it for both work and play and had very few issues untill the power addapter in the computer started haveing issues.

Cons: Bloatwear!!!

My biggest issue has been the lack of customer support. My unit had a bad power connector so it wont recieve a charge. It was an off an on thing for a while until it finally recieves no charge at all from the power supply. So this has rendered my "awesome" machine irrelivant for more almost a month now. E-mailed tech suport which sent me a number that no one aswers. Eventually goes to an aswering machine and as of this afternoon was "dissconnected".

Other Thoughts: Overal I'd say the computer itself is quite impressive and has promise to be one of the better macines on the market at a good price. But the lack of customer support has all but ruined what started as a very possitive experience.

Manufacturer Response:

Dear Valued MSI Customer,

We would like to apologize for the issue you have experienced with this particular notebook. Please email me directly via USUserSupport@msi.com your notebook's serial number and your complete contact information, subject heading "EAHGT780DXR-447US". I would like to help you get this resolved.

Best Regards,
User Support
MSI Product Support

2 out of 3 people found this review helpful. Did you? Yes No

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Item#: N82E16834152304
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