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Item#: N82E16834152388

MSI GE Series GE60 0NC-498US Gaming Laptop Intel Core i5 3230M (2.60 GHz) 8 GB Memory 750 GB HDD NVIDIA GeForce GT 650M 2GB GDDR5 15.6" Windows 7 Home Premium 64-Bit

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  • NVIDIA GeForce GT 650M 2GB GDDR5
  • Intel Core i5 3230M (2.60 GHz)
  • 8 GB Memory 750 GB HDD
  • 15.6" 1920 x 1080
  • 15.09" x 9.83" x 1.27"-1.46" 5.28 lbs.
  • DVD Super Multi

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  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the MSI GE60 0NC-498US

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years
  • Read full details

Customer Reviews of the MSI GE60 0NC-498US

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  • kyle m.
  • 10/23/2015 10:17:33 PM
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsResponse to MSI rep

Pros: Please read my first review here http://www.newegg.com/Product/Product.aspx?Item=N82E16834152388

Cons: Horrible tech support, horrible web site, it's just one big advertisement that runs you around in circles making it hard for you to find anything but how great their hardware is. They have like a 1000 sub domains they just lead you to nothing but more links to nothing.

When MSI stops making the device that you purchased, you had better have every file that you need to keep that device running until it breaks, because you wont be able to get those files from MSI because they don't care if you have them or not.

Other Thoughts: The worst support of any computer manufacturer I've ever had to deal with. They are more concerned about people spamming searches for support on their web site then they are in actually providing support to their so called valued customers. I recently was looking to purchase a TPM module from their store web site and simply wanted to ask the MSI tech support if the TPM module on their site was compatible with my GE60-0nc498us laptop, WHAT A MASSIVE RUNAROUND !!!

YOUR NOT GOING TO BELIEVE THIS, please read on.

#1:
I had to register on their site, I had no problem doing that.

#2:
I had to upload an image of my proof of purchase, I had no problem doing that either thanks to Newegg keeping track of my invoices. ;)

#: 2.1
I had to give them almost my entire life history regarding my use of computers in some great novel of a survey they had on their site.
They asked me everything under the sun and then some.

#3: Oh and apparently that Jpeg of my newegg invoice wasn't enough to complete my product registration in order to get some tech support because after that they sent me an email saying the following,

[quote]
To complete your product registration and take advantage of the warranty service, you must:
1. Print out this form
2. Submit the proof of purchase or receipt (Please retain a copy of all documents submitted for your records)
3. Mail / fax the registration form and the receipt within 30 days from the date of purchase:
[endquote]

So what, if i don't do that within 30 days from the date I purchase their laptop I get no warranty or support, pfft. You've got to be kidding me.

#4: The worst thing about what I've written above about registering on the MSI web site is that, I DID THIS ONCE BEFORE AND THEY ERASED MY FIRST WEB ACCOUNT. rofl

#5: I came back to good old newegg (love you guys) and found that a rep from MSI had responded to my first review and so I decided to go to the link that the MSI rep posted and low and behold PAGE 404 ERROR. LOL.

No drivers, no manuals no nuttin.

It's really sad that a computer company and peripheral maker like MSI that has been around so long and does make some excellent products doesn't have a clue about providing good sales and tech support to their so called valued customers. As I said in my first review, I will never purchase another MSI product again and neither should any of you.

Manufacturer Response:

Dear Kyle,
Sorry to hear the issue you reported. Please note you "do not" have to register to get support from MSI support/customer service representative. If you have any questions or concerns regarding the product, please do not hesitate to contact us directly at usreview@msi.com or contact our laptop/AIO toll free support/customer service number 888-447-6564 M-F 6am to 6pm pst. and we will be more than happy to assist you, thank you.

Thanks for choosing MSI

Best Regards,
MSI Review Team | usreview@msi.com

Did you find this review helpful? Yes No

  • kyle m.
  • 3/22/2015 3:16:34 PM
  • Ownership: more than 1 year
  • Verified Owner

2 out of 5 eggsMSI GE60 Series laptops

Pros: It will play music and you can watch DvD's and browse the web. It feels pretty sturdy.

Cons: I've been using computers since Half Life was released back in 1997 and I like to think that I'm pretty darn knowledgeable when it comes to navigating web sites, but it took me several hours to realize that MSI did not have any links to any of the software for my laptop on their web site. I had to contact MSI tech support in order to find out where to download the files and when I did I was amazed what they said. You must download all of the files needed separately and install them in a certain order one at a time. Unlike the other PC companies where they have a piece of software that you install and it will scan your computer or their web site, for outdated or missing drivers/software and download and install them automatically. This to me is ridiculous in this day and age. This is why I will never purchase another MSI product.

Other Thoughts: I don't write many reviews and when I do it's usually quite a while after I purchase the product just to make sure that , #1 it works as it should and #2 the support offered is up to standard. I'm sorry to say that MSI fails, at least in these two categories. Also I should have went with another laptop maker.

Manufacturer Response:

Dear Valued Customer,
If you have any questions or concerns regarding the product, please do not hesitate to contact us directly at usreview@msi.com or by phone at our toll free number 888-447-6564 M-F 6AM to 6PM PST. and we will be more than happy to assist you, thank you.
Below is link directly from our website for the GE60 driver/utility.
http://www.msi.com/support/nb/GE60_0NC.html#down-driver&Win8 64


Best Regards,
MSI Review Team | usreview@msi.com

1 out of 1 people found this review helpful. Did you? Yes No

  • Kevin O.
  • 7/11/2013 7:05:19 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsFantastic computer, Newegg rocks

Pros: 1080x1920 monitor
dedicated graphics: GT 650M
mSATA slot
loud THX certified speakers
lightweight for how powerful it is

Cons: Glossy finish makes it a fingerprint magnet. I'm easily distracted by this and spend untold time using my fingers to make sure all the marks run in the same direction... I have issues...
Rocker bar mouse button was annoying at first but now that I'm used to multitouch I hardly ever use it. Still bothers me that anyone thinks the rocker bar was a good idea.
Power adapter is MASSIVE and has no rubber straps for neat cable management.
Was supposed to come with a scorpio black (7200RPM) HDD, according the the discription at the time I bought it, but came with the slow as molasses scorpioblue (5400RPM) HDD instead. The computer is a little sluggish at times and I'm quite sure this is the reason. I would never purposely install windows on anything less than a 7200RPM drive. Will finish this in other thoughts...

Other Thoughts: Newegg customer service is fantastic. They bend over backwards to make sure you're satisfied. My complaint regarding the HDD speed description was answered in a very timely and friendly manner. I was refunded my shipping costs and an additional $100 once I showed them my order confirmation that had the 7200RPM drive on it. With this money I have a mSATA SSD on the way and it'll make this puppy far faster than I had originally hoped, and for less money. Newegg will always be my first stop for all my gadget needs.

1 out of 2 people found this review helpful. Did you? Yes No

  • Amber T.
  • 6/23/2013 1:46:50 PM
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsExcellent Build

Pros: It's nice and fast! Runs Skyrim on ultra with very little lag. For the price you're definitely getting your monies worth/

Cons: None so far. Will update if I find any.

Other Thoughts: The turbo and fan toggle keys are a nice touch.

0 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous
  • 5/22/2013 12:42:20 PM
  • Ownership: 1 month to 1 year

4 out of 5 eggs

Pros: Great overall Gaming computer!

Cons: Sometimes has a fan problem although this issue might be fixed with the newer versions of the computer!

Other Thoughts: The MSI Service & Support Division are also fast and very helpful in case u need to contact them!

1 out of 2 people found this review helpful. Did you? Yes No

  • Michael B.
  • 4/19/2013 6:51:22 AM
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggslove it!

Pros: Runs really smooth on anything. Been playing everything maxed out at 60 FPS so it definitely gets the job done. Install the intel extreme utility to run in back to check temps. Works great!

Cons: Lots of bloat ware taking up memory but after you clean it out its great. Also need to update drivers and make sure you setup what programs to use the dedicated card on. If you don't it will just use the integrated card which sucks lol. Also would recommend running the fans maxed when playing to not get the CPU over 70* C.

3 out of 4 people found this review helpful. Did you? Yes No

  • Jonathan T.
  • 4/15/2013 8:57:51 AM
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsGreat Laptop for Gaming

Pros: This is a very fast machine! I wasn't aware a laptop this inexpensive could handle most of the new games I play at the highest settings. It handles Skyrim with ease at ultra settings.

Cons: The only features I really didn't like was the annoying programs that come with the computer and how loud the extra fan is.

Other Thoughts: For the price and the performance, I would definitely recommend this laptop to anyone who is looking for a decent gaming computer without having to spend $1500.

1 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous
  • 4/11/2013 7:24:57 AM
  • Ownership: 1 week to 1 month

5 out of 5 eggsReview Update-Trackpad Fix

Pros: Blueray Drive!!! makes up for WD Blue HD. Had new WD Black just for this. I got the open box and almost perfect, slight tear on box where seal ripped off-Yeah!!!

Cons: WD Blue5400, not WD Black Scorpio 7200 HD. Newegg- correct your ad!

Other Thoughts: Easy fix for reboot of Trackpad settings maintained-Uninstall EDT-Ware. Go to http://www.msi.com/product/nb/GE60-0NC.html#/?div=Driver&os=Win7%2032 Download MSI Driver!

1 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous
  • 4/8/2013 11:36:55 AM
  • Ownership: 1 day to 1 week

5 out of 5 eggsVery Nice Laptop

Pros: Place for mSata! Big sticker peels off nicely.

Cons: WD Blue (5400rpm) HD. Have to poke hole in Warranty Void sticker to do RAM, HD, mSata or wireless card.

Other Thoughts: Replaced Blue750(5400rpm) with Black Scorpio 750(7200rpm) and stock wireless card Intel Network 6235AN.HMWWB Wireless WiFi Centrino Advanced-N 6235 Dual Band.

0 out of 3 people found this review helpful. Did you? Yes No

  • Timothy N.
  • 4/8/2013 11:23:57 AM
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsPretty Awsome So Far

Pros: Cant believe how fast this monster is. Well worth the money. Another great MSi product! GETTING MY SKYRIM ON!

Cons: Buy one get one free?

Other Thoughts: If you are looking for a mid range not to pricey laptop that can play just about anything thats out. This is your laptop great quality for the price tag.

3 out of 4 people found this review helpful. Did you? Yes No

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