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Item#: N82E16834230594

ASUS K55A-WH51 Notebook Intel Core i5 3210M (2.50GHz) 6GB Memory 750GB HDD Intel HD Graphics 4000 15.6" Windows 8

  • Intel Core i5 3210M (2.50GHz)
  • 6GB Memory 750GB HDD
  • Intel HD Graphics 4000
  • 1366 x 768
  • Windows 8
  • DVD±R/RW
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Learn more about the ASUS K55A-WH51

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the ASUS K55A-WH51

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  • nathan j.
  • 8/2/2014 12:09:40 PM
  • Tech Level: Average
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggs

Pros: does everything i need it to do, processor is fast. easily replaced hard drive with 120 gb SSD and upgraded RAM and it zips through everything

Cons: none

Did you find this review helpful? Yes No

  • David S.
  • 6/5/2014 10:46:36 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsBuyer Beware

Pros: Worked well for about 4 months.

Cons: Motherboard shorted out.

Other Thoughts: I bought one of these for my elderly mother, who only does word processing and web surfing. She had to have it repaired twice before it died after about 1 year and 5 months of light use the motherboard shorted out. I won't be buying any more Asus laptops.

Manufacturer Response:

Dear Valued Customer,

I apologize if the unit failed after about 1 year and 5 months, which is an isolated case. The laptop should last longer than 1 year and a half. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3761650 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • timm h.
  • 5/29/2014 12:28:28 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

2 out of 5 eggsGreat Price - Keyboard Issues though

Pros: Price was fantastic and the machine runs very well on the Windows 8 platform. Was able to handle multiple applications seamlessly

Cons: Certain keys on the keyboard have stopped working (C and R) which I find quite random. Have heard zero from ASUS support about options to repair so using workarounds for now

Manufacturer Response:

Dear Valued Customer,

Thank you for the positive comment. I apologize if you are having issues with the keyboard. All ASUS products undergo intensive quality control testing and inspection. ASUS provides warranty for the laptop in order to fix or repair isolated factory escape defect. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# 3732684 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • maria z.
  • 11/18/2013 7:36:47 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggs

Pros: Fast. It can handle quite a few games in decent fps.

Cons: Can't handle AAA titles though it lags a bit.

Did you find this review helpful? Yes No

  • Christopher O.
  • 5/25/2013 11:18:35 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsI like ASUS, but...

Pros: It's a beautiful piece, nice specs and all for the price, but...

Cons: After about three months, every few minutes, it would lose connection to the server and block me out from my list of network connections, only returning to normal after a restart. At first, I thought it had to do with the wireless in my specific locale, but I tried other places, and the same thing happens everywhere I go. I think it's the wireless adapter, but I'm not sure, probably a manufacture defect. I plan on contacting New Egg about it and/or ASUS to get this issue solved and make use of my warranty if I have to.

Other Thoughts: I still like it, and would like to get it fixed.

Oh, and Windows 8 takes some getting used to...

Manufacturer Response:

Dear Valued Customer,

I am sorry to hear that you are having issues with the laptop's wireless card. If I may, I would like to help. Have you downloaded and installed the laptop's latest wireless driver yet? Installing the wireless driver for the computer should fix the issues with the wireless card. You can find this driver along with any other driver your computer needs on the ASUS support site. Should you need further assistance, please let me know. My email is cl-mark@asus.com. I am sure everything will be in working order shortly.

Regards,

Mark
ASUS Customer Loyalty

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  • HO L.
  • 5/10/2013 3:00:09 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsVery good machines

Pros: Cheap price and come with warranty.

Cons: just a bit heavy, but what do you expect a 15.6" screen. one more thing the Window 8 is make you buy a touch screen notebook is easier to operate.

Other Thoughts: The machines is perfect.

Did you find this review helpful? Yes No

  • Juan P.
  • 4/26/2013 6:35:50 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggs4 Months of use

Pros: Very competitive pricing

Cons: First there was an update issue.. As soon I turned the laptop ON there was a Windows 8 and ASUS software update (ALL THE TIME)
After 4 months of using this laptop the screen went black. I CANT DO ANYTHING. I TRIED THE FN KEYS, ECS, ALT-CTRL-DEL but still a BLACK SCREEN

Other Thoughts: I have own quite a few of ASUS products. From laptops, motherboards and graphics cards. This is the first time I encountered a problem with their products.
Time to test their costumer support.

Manufacturer Response:

Greetings JCP,

I am sorry to hear that you are having an issue with your screen not turning on after only 4 months of use. I would hope after I make a purchase, the device would last years to come and not have issues in such a short time. According to your review, it does look that you did decent job troubleshooting the issue; however, there are some other troubleshooting steps we can try to fix the issue.

I am not sure if you contacted customer support yet, but I would be happy to continue to troubleshoot the issue. Just send me an email at cl-mark@asus.com.

Best regards,
Mark
ASUS Cusotmer Loyalty

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  • Witold N.
  • 4/17/2013 7:05:04 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month

1 out of 5 eggsSATA I only

Pros: OK for the price

Cons: This is a big one for me, the SATA controller is only level I
should be SATA III, I wanted a great low cost machine which could be upgraded to a SATA III SSD. Nope.

Other Thoughts: To ASUS - Enable SATA III, even on lower level laptops and I might buy your products.

Did you find this review helpful? Yes No

  • Edward C.
  • 1/28/2013 9:26:41 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggs

Pros: Nice laptop, I upgraded it's memory and installed an SSD drive. Runs like a champ.

Cons: Trashed Windows 8 and installed Windows 7.

1 out of 1 people found this review helpful. Did you? Yes No

  • James L.
  • 1/23/2013 5:56:35 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsSolid, when usable

Pros: Good specs, at a very reasonable price. Computer performance has been fine.

Cons: Mouse pad responsiveness absolutely UNRELIABLE and UNACCEPTABLE. Too often, especially when the computer has been sleeping, when controlling the cursor through the laptop mouse pad the cursor will be so jumpy and erratic that it becomes impossible to point and click on anything, making the computer unusable!

I sent this back to ASUS and they returned it claiming that they had identified the problem and fixed it (I think all they did was reset the computer and reinstall the software, which I had already done) but it was just as bad if not worse than before. I am sending this back a second time but my hope of them fixing the problem is dim. Rather than continue to go through the headache I will probably just use a USB mouse instead, it works perfectly then. Still, unacceptable, come on ASUS!!

Other Thoughts: Windows 8 is underwhelming; unless you have a touch-screen device I see no point to the windows tile pane start screen.

Manufacturer Response:

Dear Valued Customer,

Here is a link that may resolve the erratic cursor issue.

http://support.asus.com/download.aspx?SLanguage=en&p=3&m=K55A

Just update the bios and drivers.

If you have any questions or comments you can email me at cl-jeffrey@asus.com which I reside in the U.S

ASUS strives to meet and exceeds our customer expectations within our warranty policy.

Regards,

Jeffrey
ASUS Customer Loyalty

Did you find this review helpful? Yes No

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Item#: N82E16834230594
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