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Item#: N82E16834230892

ASUS Zenbook UX21ERF-DH52 Intel Core i5 2467M (1.60GHz) 4GB Memory 128GB SSD 11.6" Ultrabook Windows 7 Home Premium 64-Bit

Refurbished newegg

  • Intel Core i5 2467M (1.60GHz)
  • 4GB Memory 128GB SSD
  • Intel HD Graphics 3000
  • Windows 7 Home Premium 64-Bit
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Learn more about the ASUS UX21ERF-DH52

Quick Info

Warranty

  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days


Customer Reviews of the ASUS UX21ERF-DH52

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  • Benjamim T.
  • 5/14/2013 9:35:49 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsrefurbished, still doesn't work

Pros: works a few times, but then it dies.

Cons: unreliable.

Other Thoughts: Bought 1, died within 1 week. Returned, got another one, died in 2 weeks. Common problem, won't charge up or power up with adapter. No way to reset or remove the battery.

Manufacturer Response:

Dear Valued Customer,

I am sorry that both of the laptops you received ended up being defective. Since posting this review, have you had a chance to contact Newegg to see what options you have available? If you are outside the return policy and are still under warranty, I would suggest sending the laptop in to have our technicians have a look at the computer. Should you need assistance sending the laptop to ASUS, please let me know by email at cl-mark@asus.com. When sending the email, make sure to include the laptop's serial number. Thank you, and have a nice day!

Best regards,

Mark
ASUS Customer Loyalty

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  • Keith B.
  • 4/10/2013 5:45:00 PM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsRefurbished Tax

Pros: Sleek design (aluminum body, love it!)

Light weight

Nothing physically wrong with the case (no scratches, or dents etc.)

I unfortunately didn't bother using it long enough to judge the actual preformance because of the Cons I listed.

Cons: After 10 hours charging, the battery still hadn't taken a charge at all.
Literally no charge. Will not last a fraction of a second if unplugged, and would never power on under it's own power.

Even the crappiest batteries I've had the pleasure of using would last 1-5 minutes on a 10 hour charge. I'm very suspicious that there wasn't a battery even in it to begin with.

Clicking with the built in mouse was sketchy, wouldn't always register the click.

Power button right next to the Escape button will definately end up being a problem if i ever get a working one back from newegg.

Other Thoughts: Don't pay the refurbished tax. (return shipping)

Manufacturer Response:

Dear Valued Customer,

I apologize for the issues that you ran into with your refurbished Zenbook. It sounds like the battery was not connected properly on the device. We hold our quality control to the highest standards, even on the refurbs; but unfortunately, some bad ones do sneak out, and I do apologize. I know you have returned it, and I hope that you were able to find a laptop that you are happy with. Hopefully one day, you can give Asus another chance. If you ever have any questions, or concerns that you would like to express, please feel free to direct them my way. I can be reached at cl-tien@asus.com, and I’ll be happy to field any questions.

Best Regards,

Tien
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Salah H.
  • 2/16/2013 7:38:33 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

4 out of 5 eggsRefurbished review

Pros: 1. Light- this thing is insanely light and thin, making it ultra mobile

2. Power- the SSD, quad core processor, and video card make this thing crazy powerful and fast compared to the relative price and mobility

3. The included software features are useful (fn-spacebar allows me to switch between performance and battery saving voltage strategies)

4. The included AC adapter is surprisingly long

5. I'm in love with the display, everything is bright, crisp, and beautiful

6. Package includes USB-ethernet adapter and mini-full VGA adapter in a carrying case in addition to the AC adapter (which has a fold-down AC unit).

7. Minor scratches and some residue stuck in the fan vents upon arrival, but no other major physical damage

Cons: 1. Battery life- Out of the box it is at 4hrs and dwindling, as opposed to the listed 6hrs

2. Startup- upon boot the auto-authentication of windows failed. Manufacturer tech support requested that I purchase their rescue DVD to fix it

3. Keyboard- keys are a little unusually flat, making them hard to locate by touch. The fact that the power button is right where the delete key normally is has tripped me up a few times.

4. The AC connection is a little terrifying. It is at most a couple of millimeters in diameter with a tiny plastic covering, making it very fragile looking.

5. Bluetooth and wireless are turned on and off using the same hotkey function, which makes sense for attempting to save battery but not for when you want to quickly turn one or other on/off.

6. Refurbs are shipped without recovery partitions or media, so you have to make your own recovery images or run the risk of losing your access to win7 x64

Other Thoughts: So far I'm happy with my purchase, but there are things that make me a little concerned for the lifetime of my product.

4 out of 6 people found this review helpful. Did you? Yes No

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2 in 1 / Ultrabooks > 
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Item#: N82E16834230892
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