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Item#: N82E16834231024

ASUS X401-RBL4 Notebook Intel Pentium B970 (2.3GHz) 4GB Memory 320GB HDD 14.0" Windows 7 Home Premium

Refurbished newegg

  • Intel Pentium B970 2.3GHz
  • 4GB Memory 320GB HDD
  • Windows 7 Home Premium
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Learn more about the ASUS X401-RBL4

Quick Info

Warranty

  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days


Customer Reviews of the ASUS X401-RBL4

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  • Anonymous
  • 9/20/2013 10:03:33 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsGood Computer

Pros: The battery for some reason is not charging. I have to remove it several times before I can put it into place correctly then it'll charge but it will move easily and go back to the same problem. Everything else seems to work great.

Cons: The battery doesn't stay in place and does not charge. I have to remove it several times before it charges again after several attempts.

Manufacturer Response:

Dear Valued Customer,

I'm sorry that you are having difficulty charging the battery. Please verify that the battery is properly mounted and locked in place, and the AC adapter was connected properly. Also, please try to connect the AC adapter to a different surge protector and an AC outlet. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3011961 in the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

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  • chad s.
  • 9/13/2013 4:17:17 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggs

Pros: Great little machine, not at all slow, typical ASUS quality as far as build (good stuff). Ya it's behind the curve as far as HD but it is what it is. Bit limited as far as up-grading it, but priced accordingly. I purchased it refurbished, and as with all the refurbished stuff from ASUS it is worth buying, and I have not real worries about it letting me down.

Cons: I purchased it from Newegg :( be my last time. Newegg has fallen so far when it comes to customer service. You can count on a good price, and selection, but the customer service is horrible. This machine arrived with a copy of Windows 8 on it, with a product key already attempted in the system, the Windows 7 product key attached to the bottom means I have taken one in the rear on this. Many calls to Newegg, ASUS( says it's up to Newegg to supply the OS, and Product codes), New egg took 5 business days to send these Emails.
Hello Chad Sullivan,



Thank you for contacting Newegg.



Our product management departement has confirmed that this item has Windows 8 with downgrade rights to Windows 7.
If you have further questions or concerns, reply directly to this email or call us at 800-390-1119. Have an EGGcellent day!
Thank you,

I send them a reply reminding them I had informed them that the copy of Windows 8 installed was Windows 8, not Windows 8 Pro as it plainly says on MS's website would be required to down-grade a copy of Windows 8 to 7.
the reply

Thank you for contacting Newegg.



I apologize received an item shoiwing it includes Window 7 however the item had Windows 8 installed. Our internal department has confirmed you are able to downgrade the item. You will need to contact Microsoft for further assistance.
If you have any further questions or concerns please reply directly to this email, or contact us by phone at 800-390-1119 between 8:30am to 5:30pm. Thank you for your time and patience regarding this matter. Have a great day!

Thank you,

Ya, they can't be bothered to actually research their answer explanations, or even consider that I may actually be telling them the truth.

Been a long time customer, and to be treated this way because of sheer stubbornness...

Other Thoughts: The laptop is a good machine, full price or not. But this experience shows me that Newegg is just selling what they can and running from any customer support. I gave it a good try, and followed through as far as possible to make sure this was not just a weird bottom of the barrel response from a grumpy C.S. rep.

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  • juan l.
  • 7/28/2013 6:55:51 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week

4 out of 5 eggsGood for student

Pros: good for student, fast enough for school work, and good for surfing the web.

Cons: Every time i start up the computer and log in it say that windows 7 is bot genuine and if i would like to buy one. i bought this refurbished i don't know if all refurbished laptops are like this but mine was.

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  • Douglas M.
  • 7/28/2013 4:22:46 AM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsgreat specs

Pros: sleek, light, responsive touchpad, battery life seems good

Cons: one more USB port would have been nice

Other Thoughts: I needed something portable to take with me on trips. My "must have": - something that would take a LAN cable connection, as some of the places I visit don't have wireless access. Weight and battery life were secondary considerations. This baby gives me so much more for so much less than the cost of a tablet - and I don't need to buy all the accessories a tablet would require to meet my needs.

Did you find this review helpful? Yes No

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Item#: N82E16834231024
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