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Item#: N82E16834231150

ASUS Google Nexus 7 FHD (2013) Android Tablet - 2GB RAM Quad-Core CPU 16GB Flash (Wi-Fi Only)

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Learn more about the ASUS Nexus 7 FHD

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the ASUS Nexus 7 FHD

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  • Alfred S.
  • 6/23/2014 6:47:07 PM
  • Tech Level: Average
  • Ownership: less than 1 day

2 out of 5 eggsHesitant to order 2nd Gen

Pros: Great while it worked!

Cons: I'm not sure I want to order this 2nd gen model, as my 1st Gen is now dead. It will not turn on any more. Yes, I am using the charger supplied by Asus. Yes, I have spoken to customer service and they have instructed me how to attempt to start it up. No luck. It's just dead. Google tech support didn't ask me to ship it for repairs, etc. So do I try the 2nd gen Nexus 7 or do I move on to Kindle Fire or Samsung Galaxy? My heart says Nexus 7 but my mind says it's time for a change.

Manufacturer Response:

Dear Dentalalf,

I apologize for the inconvenience this may have caused you. Should you need further assistance sending the unit in for service, please email me at cl-rodel@asus.com and write down service# 3784197 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 2 people found this review helpful. Did you? Yes No

  • Kerry W.
  • 5/19/2014 8:32:28 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat little device

Pros: Nice screen (high resolution, crisp display), long battery life, most up-to-date OS.

Cons: None

1 out of 1 people found this review helpful. Did you? Yes No

  • Patrick G.
  • 4/21/2014 7:58:16 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsExcellent Tablet!

Pros: I love just about everything about it! The screen is simply astounding! Performance is crisp and pleasing, touch response is very good, battery life is good, wi-fi range is exceptionally good, I love the fact that this uses a clean OE version of Android and it receives very timely updates to the newest version of Android. The sound is good for such a thin housing, and speaking of the housing, it is light and thin with a rubber backing that is pleasant to hold. Overall fit and finish and attention to detail is superb! A valiant effort overall, I am highly pleased!

Cons: It does not have a micro SD card slot!

Other Thoughts: Overall a great choice for a tablet. It looks and feels like it should be more expensive than it is, I look forward to purchasing the next generation model when it debuts!

1 out of 1 people found this review helpful. Did you? Yes No

  • Patrick L.
  • 4/9/2014 8:22:53 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggsA pretty good little machine ruined by mind-bogglingly poor service

Pros: It's nice and thin and stylish, much like myself. And it's great to get OS updates quickly.

Cons: When I sent it in for service, they smashed the screen and insisted it had arrived that way even though they sent me photos of it at the repair facility with the screen un-smashed. I found other Asus customers online with exactly the same story.

Since they sent it back, the screen shows quite a bit of banding, sometimes spazzes out and registers fake touches, and other times doesn't recognize any input at all. And what am I supposed to do, send it back to be repaired again?

Other Thoughts: Asus is dead to me. In the future, I will happily pay substantially more for an equivalent product from another manufacturer.

Manufacturer Response:

Dear Valued Customer,

It's great knowing that you are satisfied with the nice and stylish design of the tablet. I apologize for your dissatisfaction with the repair service quality. We do value our customer and take negative customer service experience very seriously. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3600080 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 1 people found this review helpful. Did you? Yes No

  • Cynthia V.
  • 4/7/2014 7:15:09 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggsGreat for three months...then DEAD

Pros: The display was great, the processor was fast, but none of that matters in the end because just two months after purchasing, it stopped recharging.

Cons: No support from Asus although this is a well documented issue that people are having with the Nexus 7. Asus has been less than helpful. All of their suggestions fail to work so I now have a dead tablet.

Other Thoughts: Do not buy.

Manufacturer Response:

Dear Valued Customer,

Thank you for the positive comment with the tablet. I apologize if the system failed to power on after 2 months. Please verify if the USB cable and A adapter are properly connected to from the tablet to a working surge protector or AC outlet. Please try to disconnect the AC adapter and let the unit drain for 24 hours to reset and clear the memory. After doing this, please reconnect your AC adapter then power on the unit. If the problem persists, please press and hold the power button, repeat this process a couple of times, until you see an ASUS logo or a battery icon. If a battery icon shows up, let the battery charge fully before turning it on again. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3593186 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Joseph B.
  • 4/2/2014 6:41:21 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year

5 out of 5 eggsNexus 7

Pros: This tablet it great. Thin, light and the battery charges super fast. Works with almost anything and does it fast.

My 7 month old is playing fisher price baby games on it sometimes. Wi-fi works awesome as does everything else. I use it everyday to control my chromecast with netflix.

My fiance is giving up her Iphone and getting an android phones after using this.

Cons: The only thing i can say that is bad is that it seems to not play some .avi videos.

Other Thoughts: Don't put it in you pocket and sit on it.
My dad who has almost zero technical knowledge bought one after seeing mine and has had a great experience with it.

Did you find this review helpful? Yes No

  • Eugene H.
  • 3/31/2014 2:00:05 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

1 out of 5 eggsLook elsewhere

Pros: Cheaper than most comparable tablets.
Works well during the short times it can operate.

Cons: Recent updates have caused this device to take approximately 10 hours to charge completely. This is unacceptable. The battery life is not great to begin with. Expect a maximum of 2 hours during moderate use. There are also frequent issues with connecting to wifi.

Manufacturer Response:

Dear Valued Customer,

It's great to know that you like the tablet price wise. I do understand your concern regarding the charging issue after the update. Please try to do a hardware reset, the recent system update is possibly unsuccessful, corrupted the OS and had caused battery charging and WIFI connection issue. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3573484 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Lucien C.
  • 3/30/2014 1:40:13 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year

1 out of 5 eggsNexus 7

Pros: Pretty screen, fast processor, good specs and price

Cons: Does not perform the one task I really want it to perform. So it is essentially useless to me. Will not access Netflix no matter what. No support for this app exists. My error code 150001 is an inescapable constant error. I really wish I didn't buy this. If this functioned as it should it would be five eggs. Where is the customer support for important apps?

Other Thoughts: This is a $200 machine that lets me watch youtube from various places in the house.

Manufacturer Response:

Dear Valued Customer,

It's good to know that you like the pretty screen, past processor, good specification and price. I certainly understand your concern not being able to play Netflix. Please make sure you have installed the latest version of Netflix and the tablet is running with the most current system update. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# 3573589 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

1 out of 2 people found this review helpful. Did you? Yes No

  • Isaias M.
  • 3/17/2014 3:23:42 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsGreat three weeks!

Pros: -OS is awesome
-display size is optimal for viewing almost anything from apps to webpages
-resolution
-Good graphics
-Excellent price for the GB capacity
-design itself is slick, so easy on the hand

Cons: -Glass is fragile

Other Thoughts: This was my first tablet, and probably my last. I hesitated to buy one in the first place because they are not meant to last (Because of its size, fragility, design and portability), and I was not proven wrong. The glass broke inside my backpack, which scared me at first because I thought the Ultrabook next to it might have suffered the same fate. Nothing happened to the Ultrabook.

DIY would mean spending more than $120 on a glass/LCD replacement. Might as well buy a new one and save yourself the hassle.

Advice: Might be a good idea to go for the replacement/repair coverage for this tablet (or any tablet for that matter).

Manufacturer Response:

Dear Valued Customer

Thank you for the positive review. I apologize if the screen was broken. ASUS doesn't warranty cracked screen. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3536793 on the subject line.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 4 people found this review helpful. Did you? Yes No

  • Andrew R.
  • 3/17/2014 8:46:39 AM
  • Tech Level: High
  • Ownership: less than 1 day

5 out of 5 eggsCan't warranty stupid...

Pros: Its a Nexus... PURE Android, first dibs on updates, blazing fast, and has IPS display.

Cons: NONE.

Other Thoughts: In regards to my Title, reading over the people's feedback about cracked screens.

If you crack the screen, that is your fault, no body else's and you just have to man up and admit your fault. If I crash my car into a wall, do you think Audi will repair my car under warranty?

4 out of 8 people found this review helpful. Did you? Yes No

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Item#: N82E16834231150
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