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Item#: 9SIA0AJ3J95978

ASUS Laptop Q550LF-BBI7T07 Intel Core i7 4500U (1.80 GHz) 8 GB Memory 1 TB HDD NVIDIA GeForce GT 745M 15.6" Touchscreen Windows 8 64-bit

  • Intel Core i7 4500U (1.80 GHz)
  • 8 GB Memory 1 TB HDD
  • NVIDIA GeForce GT 745M
  • Touchscreen
  • 1920 x 1080
  • Windows 8 64-bit
  • SMDVDRW

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  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the ASUS Q550LF-BBI7T07

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days
  • Read full details

Customer Reviews of the ASUS Q550LF-BBI7T07

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  • John C.
  • 4/29/2016 12:16:00 AM

4 out of 5 eggsPretty good bang for the buck. But it's too bad the keyboard has problems.

Pros: i7 processor
With replace the hard disk with an SSD it's REALLY FAST.

Cons: Get the extended warranty. You're probably going to need it.
Keyboard fails. But there are workarounds.

Other Thoughts: I'm pretty much going to copy another review here (with a few minor changes):

Pros: Good Price/Performance ratio.

Cons: Motherboard and Keyboard issues in the first year and then Keyboard stopped working in year 2. Daughter used it her first year in college. Had some minor audio issue and reported keyboard intermittent problems in year 2. But keyboard got worse and multiple keys didn't work. She has to carry a keyboard around with her at college (and she was not happy). This seems to be somewhat typical. I saw a video on YouTube and with a few minor variations to the theme in this video was able to fix the keyboard. The video is AWFUL but if you can follow it there is a possibility it will fix your keyboard issues. I DID FIX my daughters keyboard issues with the help of this video. Your mileage may vary. My daughter no longer has to carry the keyboard around but keeps it around -- just in case.

Here's the potential keyboard fix:

www Dot youtube Dot com/watch?v=_2O5SmtefgA

Or if the above gets rejected just search on youtube for:

Asus broken keyboard fix Q550L

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  • Justin W.
  • 4/25/2016 1:09:52 PM

1 out of 5 eggsNot recommended

Pros: -Good Display

Cons: N key slowly stopped working. Followed by the B key. Followed by the left shift. Followed by the entire bottom left row of the keyboard completely not working.

ASUS claims this is not a known issue, but there are lots of complaints on this. It is not getting fixed on the refurbished models either.

Other Thoughts: Not wanting to replace the keyboard (because of the high price of ASUS replacement parts) I decided to use several USB and Bluetooth keyboard / mouse. Unfortunately the drivers are very picky and this is a poor solution. Wish I had never bought this laptop! Currently shopping for a replacement from somewhere else.

Manufacturer Response:

Dear Valued Customer,


Thank you for taking the time to share your positive comment with us. I am sorry to hear that your keyboard is having issues. Have you tried updating your bios through the ASUS live update utility and reinstalling your keyboard drivers from our support page? You can also have a technician reseat the keyboard ribbon cable. Try these out and let me know I will gladly assist if you need further troubleshooting. My email is cl-tom@asus.com and our 24/7 support line is posted below. Have a great day!

Thank you for choosing ASUS
Best Regards,
Tom
Asus Customer Loyalty US Support
http://www.asus.com/us/support/CallUs

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  • Anonymous
  • 3/10/2016 7:04:28 AM

1 out of 5 eggsI Will Never Buy From Asus Again!

Pros: Literally nothing.

Cons: Literally everything.

Other Thoughts: I purchased this laptop in late 2012. Before 2013 I already had to have the laptop sent in for "hardware issues" despite caring for it properly. When it came back to me, the track pad was already malfunctioning and some keys didn't register when being typed. I ended up connecting it to a USB keyboard and mouse, which was inconvenient for when I traveled with it and just wanted the ease of use with the built in track pad and keyboard.

3 months after getting it back for the hardware issues, I had to send it in again for a hard drive failure, which is another hardware issue. They put a new one in and sent it back. Still had the track pad and keyboard issues. The touch screen was finicky. The computer ran slow in general, despite the fact that all my file management is on the cloud and I only had two games installed, so I only took up 8GB of the 1TB hard drive. It was advertised as great for gaming yet even my offline Sims 3 game lagged at the lowest settings. I couldn't even run any of my games on medium.

Despite no water damage, no drops, keeping it as mint as I could, the hardware issues just kept getting worse. I had a two year warranty and sent it in 3 times. After my warranty ran out, I gave up on it. It blue-screened constantly. It ran worse than my parents' computer that still runs Windows 98. Hardware issues all over the place. Now it just sits in my house collecting dust because I can't sell it... it runs too terribly for me to even WANT to sell it to someone. Unbelievable.

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  • Pia P.
  • 7/21/2015 9:48:56 PM
  • Ownership: more than 1 year

5 out of 5 eggsGreat Laptop

Pros: Great GPU (has handled BF4 at medium settings with 40fps)
Good battery life
Aluminum casing
USB 3.0
1 TB HDD
Really nice feel of being well built

Cons: Heavy
Blocky charger
Tendency to restart rather than just wake up from sleep

Other Thoughts: SImply put this laptop has been great for me. But it also looks like a lot of people here have gotten bad models and I'm one of the minority who's PC is working. It's also weird that all these people get the same response of "it's an isolated incident" from tech support when it's obvious that there's nothing isolated about it. I have more than a few friends who have had motherboard issues with the model and had to send it to be fixed THREE times. All in all, good computer, but lazy support for it.

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  • Tim D.
  • 6/19/2015 3:46:12 PM
  • Ownership: more than 1 year

3 out of 5 eggsEats Motherboards

Pros: Great graphics card
Great performance on all kinds of programs and games
This is a great laptop for just about anything(At least for a short while.)

Cons: So far the average motherboard life seems to be 6-8 months.

I bought this laptop new January 2014 and it was great. Schoolwork, games, media. I could do it all. But then in November the motherboard fried and I had to send it back to the manufacturer for repair. It came back just in time for me to not fail any of my classes and I was a happy college student.
Then one fateful day just this past May, I left town on a short vacation and left my laptop at home on my desk, not charging. And when I returned, it wouldn't come on. Turns out. The motherboard has fried again.
I've contacted Asus but they are reluctant to help me because I don't have the proof of purchase anymore(I bought it over a year ago. Who keeps that kind of stuff for that long? Seriously.). Which is strange because I could swear I didn't need it the first time. So now I have a fried laptop and I'm on the fence as to whether or not I want to bother with it anymore.

Other Thoughts: This is a great laptop, if you're prepared to buy a new one in another eight months. I love Asus computers but this one in particular has been more trouble than it's worth.

Manufacturer Response:

Dear Tim,

It's great to know that you consider the product a great laptop with great features and performance. I certainly understand your concern regarding the motherboard failing prematurely. The unit with the motherboard were bulid to last. The motherboard failing within 6 to 8 months of usage is unusual. To resolve the power on failure, please verify if the AC adapter was properly connected from the laptop to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal. Also, please try to disconnect the AC adapter and let the unit drain for 24 hours to reset and clear the memory. After doing this, please reconnect your AC adapter then power on the unit or try another known good AC adapter, if available. If the problem persists and you need further assistance, please email me at cl-rodel@asus.com and write down service# N150661200 on the subject line.

Regards,

Rodel
ASUS Customer Loyalty

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  • Anonymous
  • 5/30/2015 12:34:48 PM
  • Ownership: more than 1 year

1 out of 5 eggsKeyboard issues

Pros: Price for performance

Cons: Motherboard and Keyboard issues in the first year and then Keyboard stopped working in year 2. Daughter used it her first year in college. Had some minor audio issue and reported keyboard intermittent problems in year 1. Sent for repair. ASUS replaced the motherboard (solved audio issue). But keyboard got worse and now multiple keys don't work. She has to carry a keyboard around with her at college (and is not happy). Not sure if we got a lemon or if this is typical.

Manufacturer Response:

Dear Valued Customer,

I apologize if keyboard failed to work properly in the second year it was purchased. This is an isolated case and if you need further assistance fixing the keyboard, please email me at cl-rodel@asus.com and write down service# N150602596 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • John M.
  • 3/16/2015 5:16:29 PM
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGreat buy!

Pros: Great laptop at a discounted price.

Cons: none

Did you find this review helpful? Yes No

  • Andrew F.
  • 3/1/2015 2:09:47 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsUnhappy

Pros: i7 processor
nvidia card played most of my games at peak performance
Large screen is nice for gaming
quick delivery
great door stop

Cons: within 4 months the computer died
possible fried motherboard

Other Thoughts: Turned it off one night. Never was able to turn it back on. I've purchased ASUS before and have been happy. The harddrive crashed on my old asus laptop right outside of the extended warranty period.

I bought this one to replace it and had it die on me within 6 months. I will not be purchasing ASUS anytime soon, will definitely not be purchasing Refurbished again.

Manufacturer Response:

Dear Mark,

Thank you for choosing an ASUS product. I apologize if the system will not power on suddenly after 4 months. Please verify if the AC adapter was properly connected from the laptop to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal. Also, please try to disconnect the AC adapter and let the unit drain for 24 hours to reset and clear the memory. After doing this, please reconnect your AC adapter then power on the unit. All ASUS recertified or refurbished laptops undergo intensive quality control testing and inspections, this is an isolated case. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N150312208 on the subject line.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 1 people found this review helpful. Did you? Yes No

  • Kaelan Y.
  • 2/25/2015 2:13:32 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsHorrible buy

Pros: Crisp display
Nice graphics card
Excellent battery life (About 7.5hrs on power saving mode)

Cons: Literally everything else

Other Thoughts: After owning the laptop for a month, I had to ship it to ASUS for a keyboard issue and the touchscreen not working (it skips keys randomly, so as I'm typing my words will strt to lok like ths). They shipped it back with another faulty keyboard (the backlight didn't function). I forgot to mention, it took them 27 days to fix it the first time. I called the day after I received the laptop and told them about the backlight. I sent it back in and after dealing with customer support, I had them agree to have the turn-around under 7 days this time. It still took 10 days (not including the free 2 day shipping they gave me).

Here I am, 8 months into owning this laptop, and I regret purchasing it. When I got the laptop back the second time, the down arrow key fell off a few days later. I'm not even kidding. I opened the laptop, and the key literally fell out. It is back to skipping keys again as well. And NOW I'm having a huge issue. The laptop only boots about 1/25 tries. I press the power button, and I get a black screen. I repeat about 20 times, and after trying and trying and trying, it will finally boot. I absolutely do not recommend this laptop to anybody.

Manufacturer Response:

Dear Kaelan,

I apologize for the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections during the warranty service, these are isolated cases. If you are still having ongoing issues with the keyboard and need further assistance, please email me at cl-rodel@asus.com and write down service# N150312332 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Dakota B.
  • 8/21/2014 8:52:46 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsHardware problems, otherwise amazing machine

Pros: Great performance, good battery, love the screen and the touch,

Cons: The Ethernet port, audio jack and part of the keyboard are non-functional after 4 months of ownership. I have reason to believe its a motherboard issue, but I haven't had a chance to service it yet. Other ASUS laptop users have had similar keyboard issues.

Other Thoughts: I installed an SSD when I got it, which was difficult because the screws on the bottom are T7 or something. Not really a con since most people wouldn't bother, but I thought I'd mention it.

Manufacturer Response:

Dear Valued Customer,

I apologize if you started experiencing issues with the laptop after 4 months of ownership. Please try to run System Restore in order to revert the system to the last known good configuration. If problem persists, please do a "PC Refresh" as a last resort, this process will delete all data. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# N140837810 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

2 out of 2 people found this review helpful. Did you? Yes No

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Item#: 9SIA0AJ3J95978
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