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Item#: N82E16834231446

ASUS Laptop Q550LF-BBI7T07 Intel Core i7 4500U (1.80GHz) 8GB Memory 1TB HDD NVIDIA GeForce GT 745M 15.6" Touchscreen Windows 8 64-bit

  • Intel Core i7 4500U (1.80GHz)
  • 8GB Memory 1TB HDD
  • NVIDIA GeForce GT 745M
  • Touchscreen
  • 1920 x 1080
  • Windows 8 64-bit
  • SMDVDRW
  • Pin It
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Learn more about the ASUS Q550LF-BBI7T07

Quick Info

Warranty

  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days


Customer Reviews of the ASUS Q550LF-BBI7T07

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  • Pia P.
  • 7/21/2015 9:48:56 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

5 out of 5 eggsGreat Laptop

Pros: Great GPU (has handled BF4 at medium settings with 40fps)
Good battery life
Aluminum casing
USB 3.0
1 TB HDD
Really nice feel of being well built

Cons: Heavy
Blocky charger
Tendency to restart rather than just wake up from sleep

Other Thoughts: SImply put this laptop has been great for me. But it also looks like a lot of people here have gotten bad models and I'm one of the minority who's PC is working. It's also weird that all these people get the same response of "it's an isolated incident" from tech support when it's obvious that there's nothing isolated about it. I have more than a few friends who have had motherboard issues with the model and had to send it to be fixed THREE times. All in all, good computer, but lazy support for it.

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  • Tim D.
  • 6/19/2015 3:46:12 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

3 out of 5 eggsEats Motherboards

Pros: Great graphics card
Great performance on all kinds of programs and games
This is a great laptop for just about anything(At least for a short while.)

Cons: So far the average motherboard life seems to be 6-8 months.

I bought this laptop new January 2014 and it was great. Schoolwork, games, media. I could do it all. But then in November the motherboard fried and I had to send it back to the manufacturer for repair. It came back just in time for me to not fail any of my classes and I was a happy college student.
Then one fateful day just this past May, I left town on a short vacation and left my laptop at home on my desk, not charging. And when I returned, it wouldn't come on. Turns out. The motherboard has fried again.
I've contacted Asus but they are reluctant to help me because I don't have the proof of purchase anymore(I bought it over a year ago. Who keeps that kind of stuff for that long? Seriously.). Which is strange because I could swear I didn't need it the first time. So now I have a fried laptop and I'm on the fence as to whether or not I want to bother with it anymore.

Other Thoughts: This is a great laptop, if you're prepared to buy a new one in another eight months. I love Asus computers but this one in particular has been more trouble than it's worth.

Manufacturer Response:

Dear Tim,

It's great to know that you consider the product a great laptop with great features and performance. I certainly understand your concern regarding the motherboard failing prematurely. The unit with the motherboard were bulid to last. The motherboard failing within 6 to 8 months of usage is unusual. To resolve the power on failure, please verify if the AC adapter was properly connected from the laptop to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal. Also, please try to disconnect the AC adapter and let the unit drain for 24 hours to reset and clear the memory. After doing this, please reconnect your AC adapter then power on the unit or try another known good AC adapter, if available. If the problem persists and you need further assistance, please email me at cl-rodel@asus.com and write down service# N150661200 on the subject line.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Anonymous
  • 5/30/2015 12:34:48 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year

1 out of 5 eggsKeyboard issues

Pros: Price for performance

Cons: Motherboard and Keyboard issues in the first year and then Keyboard stopped working in year 2. Daughter used it her first year in college. Had some minor audio issue and reported keyboard intermittent problems in year 1. Sent for repair. ASUS replaced the motherboard (solved audio issue). But keyboard got worse and now multiple keys don't work. She has to carry a keyboard around with her at college (and is not happy). Not sure if we got a lemon or if this is typical.

Manufacturer Response:

Dear Valued Customer,

I apologize if keyboard failed to work properly in the second year it was purchased. This is an isolated case and if you need further assistance fixing the keyboard, please email me at cl-rodel@asus.com and write down service# N150602596 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • John M.
  • 3/16/2015 5:16:29 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGreat buy!

Pros: Great laptop at a discounted price.

Cons: none

Did you find this review helpful? Yes No

  • Andrew F.
  • 3/1/2015 2:09:47 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsUnhappy

Pros: i7 processor
nvidia card played most of my games at peak performance
Large screen is nice for gaming
quick delivery
great door stop

Cons: within 4 months the computer died
possible fried motherboard

Other Thoughts: Turned it off one night. Never was able to turn it back on. I've purchased ASUS before and have been happy. The harddrive crashed on my old asus laptop right outside of the extended warranty period.

I bought this one to replace it and had it die on me within 6 months. I will not be purchasing ASUS anytime soon, will definitely not be purchasing Refurbished again.

Manufacturer Response:

Dear Mark,

Thank you for choosing an ASUS product. I apologize if the system will not power on suddenly after 4 months. Please verify if the AC adapter was properly connected from the laptop to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal. Also, please try to disconnect the AC adapter and let the unit drain for 24 hours to reset and clear the memory. After doing this, please reconnect your AC adapter then power on the unit. All ASUS recertified or refurbished laptops undergo intensive quality control testing and inspections, this is an isolated case. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N150312208 on the subject line.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 1 people found this review helpful. Did you? Yes No

  • Michele D.
  • 2/25/2015 2:13:32 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsHorrible buy

Pros: Crisp display
Nice graphics card
Excellent battery life (About 7.5hrs on power saving mode)

Cons: Literally everything else

Other Thoughts: After owning the laptop for a month, I had to ship it to ASUS for a keyboard issue and the touchscreen not working (it skips keys randomly, so as I'm typing my words will strt to lok like ths). They shipped it back with another faulty keyboard (the backlight didn't function). I forgot to mention, it took them 27 days to fix it the first time. I called the day after I received the laptop and told them about the backlight. I sent it back in and after dealing with customer support, I had them agree to have the turn-around under 7 days this time. It still took 10 days (not including the free 2 day shipping they gave me).

Here I am, 8 months into owning this laptop, and I regret purchasing it. When I got the laptop back the second time, the down arrow key fell off a few days later. I'm not even kidding. I opened the laptop, and the key literally fell out. It is back to skipping keys again as well. And NOW I'm having a huge issue. The laptop only boots about 1/25 tries. I press the power button, and I get a black screen. I repeat about 20 times, and after trying and trying and trying, it will finally boot. I absolutely do not recommend this laptop to anybody.

Manufacturer Response:

Dear Kaelan,

I apologize for the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections during the warranty service, these are isolated cases. If you are still having ongoing issues with the keyboard and need further assistance, please email me at cl-rodel@asus.com and write down service# N150312332 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Dakota B.
  • 8/21/2014 8:52:46 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsHardware problems, otherwise amazing machine

Pros: Great performance, good battery, love the screen and the touch,

Cons: The Ethernet port, audio jack and part of the keyboard are non-functional after 4 months of ownership. I have reason to believe its a motherboard issue, but I haven't had a chance to service it yet. Other ASUS laptop users have had similar keyboard issues.

Other Thoughts: I installed an SSD when I got it, which was difficult because the screws on the bottom are T7 or something. Not really a con since most people wouldn't bother, but I thought I'd mention it.

Manufacturer Response:

Dear Valued Customer,

I apologize if you started experiencing issues with the laptop after 4 months of ownership. Please try to run System Restore in order to revert the system to the last known good configuration. If problem persists, please do a "PC Refresh" as a last resort, this process will delete all data. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# N140837810 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

2 out of 2 people found this review helpful. Did you? Yes No

  • Jonathan B.
  • 7/10/2014 4:11:56 PM
  • Tech Level: Somewhat High
  • Ownership: less than 1 day
  • Verified Owner

3 out of 5 eggsGreat for the Price

Pros: Large, crisp display.
Decently powerful without breaking the bank.
Cool and quiet when running.
Sleek design

Cons: I would have marked the score higher (for now, seeing as this has been posted right after arrival) except that the DVD door doesn't close completely and feels extremely flimsy -- as though it can break at any minute. I know there were risks in getting a refurb, but I assumed something like that would have been repaired.

I'm certain the laptop will be fine, but that issue deeply shakes my faith in it's durability and reliability

Manufacturer Response:

Dear Valued Customer,

It's great to know that you are satisfied with the product and it works great. I certainly understand your concern regarding the DVD tray doesn't close completely. All ASUS products undergo intensive qualitycontrol testing and inspections, this is an isolated case. ASUS provides warranty for the laptop in order to fix or repair any isolated factory escape defect. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N140717538 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 1 people found this review helpful. Did you? Yes No

1 out of 5 eggsWill this one CATCH ON FIRE too like my other refurb asus laptop?

Pros: If this catches on fire like my G74SX, you can cook stuff with it. Maybe your house, your children, and your pets, along with you.

Cons: A defective trackball wire just caused my old G74SX to melt, so call me crazy, but I don't think I'll be trying this one, as ASUS given my laptop was no longer under warranty, being a refurb, has been unresponsive to my dispute. I think this is important enough to warrant the public's attention.

Manufacturer Response:

Dear Valued Customer,

I apologize if your G74SX caught fire, which is an isolated case and I certainly do understand your concern. All recertified or refurbished ASUS products undergo intensive quality control testing and inspections. ASUS provides warranty for the products in order to fix or repair any isolated factory escape defect. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# 3773586 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 20 people found this review helpful. Did you? Yes No

  • Sean N.
  • 6/6/2014 3:53:29 PM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

4 out of 5 eggsThe perfect Balance

Pros: This laptop is not what I expected but this time in a good way.

The screen is huge and the display is bright and the colors are beautiful.
The audio system this came with took me by surprise (both built-in speakers and headjack perform very very well)
i7 processor
8 GB of Memory!
Dedicated Graphics
Bang for the buck: I payed about $740 bucks with 200 bucks off for this refurbished model and it looks and feels brand new. I took about 2 weeks to try to find a laptop for college that would fit me well and this was an excellent mid-range choice for me, and the value is worth it.

Bloatware: Very little extra software installed (Mcafee came with it)

Cons: Battery Life (4 hours is average and I have not really gotten to test it.)
Weight, you will really notice this but what do you expect with all this stuff punched into a 15 inch laptop?

Other Thoughts: I bought this for the long hall as I finish my college career and I was able to found this model with the i7 and Dedicated Graphics for 20 bucks cheaper then the i5 version without the dedicated graphics on bustbuy.

Manufacturer Response:

Dear Mr. Sean N.,

I'm glad that you were satisfied with the overall features of the laptop. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# 3761600 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

1 out of 2 people found this review helpful. Did you? Yes No

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