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Item#: N82E16834231455

ASUS X550LB-NH52 Notebook Intel Core i5 4200U (1.60GHz) 8GB Memory 750GB HDD NVIDIA GeForce GT 740M 15.6" Windows 8 64-bit

  • Intel Core i5 4200U (1.60GHz)
  • 8GB Memory 750GB HDD
  • NVIDIA GeForce GT 740M
  • 1366 x 768
  • Windows 8 64-bit
  • DL DVD+/-RW/CD-RW
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Learn more about the ASUS X550LB-NH52

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the ASUS X550LB-NH52

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  • Ricardo I.
  • 9/29/2014 9:39:26 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsGreat while it works

Pros: Screen is awesome (a little glare). Quite fan and graphics card is good for basic level editing.

Cons: Asus service support isn't willing to think outside the box. I have been having an issue with the hard drive on this laptop for over two and a half weeks and getting someone to call me back was useless; because they couldn't resolve the issue. The laptop one day started moving extremely slow, so i called. The person we spoke to went through the normal Power Cycle trouble shooting procedure. When the laptop wouldn't start they suggested I send it in or take it to best buy (their authorized repair center). Since I needed to get this taken care ASAP i took it to Best Buy. Best Buy concluded that the hard drive was in "complete failure" I called Asus back and was told that this issue could be software related!?! The hard drive isn't on. Can't get off the initial boot animation, the hard drive isn't spinning, making any noise or vibrating at all. Asus suggested backing up the hard drive and sending it in. Since the hard drive isnt working, i had to take it back to Best Buy so they could extract the files. I have all my newborn photos on the hard drive and a few clients' photo sessions on the drive that i needed to get off. Best Buy let me know that they would have to access the actual disk to extract the files. I called ASUS just to update them on the process and they informed me that it would void my warranty if Best Buy had to open the hard drive. If they couldn't access my files without taking the hard drive apart then i would just have to send it in and ASUS will just wipe it and send me a new one. I'm not saying that ASUS is responsible for my files being lost. I am well aware that i should have backed up the photos, but what got to me was them telling me that they couldn't trust Best Buy's diagnostics, so if Best Buy broke the seals, it would void the warranty on the laptop. Their authorised repair center couldnt be trusted?!?! I would have to send the hard drive in, but "back it up if you can." Every time i talked to someone, they would tell me "sorry you cant access any of your files, i understand you can back it up by accessing the disk and pulling the files, but you cant" Every time they talked to me they told me to back it up! After a week and a half of fighting with them, i couldnt wait any longer, i called them back for a fourth time, just to ask them to send me a recovery disk. I informed them i would be buying a new hard drive from Best Buy and paying Best Buy to install Windows 8 from the recovery disk. ASUS told me they dont have recovery disks for windows 8, i can reinstall windows 8 off of the hard drive that has a recovery partition. Since the hard drive isnt working, ASUS recommend i send it in and they will swap out the hard drive and install Windows 8 (but of course, back up the files that you can) As i stated, i have clients, who have lost their photo's now. I have clients that are waiting for me to edit their photos, but i cant because Asus didnt want to try to help me at all. Send it in, that all you can do.

Other Thoughts: Its worth noting that every time to call ASUS they give you a new case number. I now have 4 cases all related to the same issue.

Manufacturer Response:

Dear Valued Customer,

I apologize for the inconvenience this may have caused you and your dissatisfaction with the recent customer service experience. We do value our customers and take negative customer service experience very seriously. Also, we continually strive to improve our approach and processes in order to achieve customer service excellence. If BestBuy is willing to backup your data before sending it in for service, please do so. If you have issues, concern or questions regarding your recent customer service experience and need further assistance, please email me at clrodel@asus.com and write down service# N140961761on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

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  • Patrick H.
  • 9/2/2014 7:35:20 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsGreat little laptop

Pros: Works great. Fast and solid

Cons: Windows 8 is a difficult adjustment and the initial updates to the system were trying - to say the least

Other Thoughts: If you need to update this DO NOT apply the Windows 8 service patch until you have applied ALL of the other updates. If you do you will have to wipe the machine and start over. It's a pain in the neck.

Manufacturer Response:

Dear Valued Customer,

It's great to know that are satisfied with the great little laptop. I certainly understand your difficulty adjusting to WINDOWS 8. For helpful tips on how to use the OS, please go visti the Microsoft website. Thank you for posting a good comment regarding the issue with WINDOWS Update implementation. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# N140904664 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

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  • Samuel P.
  • 6/22/2014 6:57:00 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsGood performance with a few major flaws.

Pros: Graphics, speed, performance overall.
Decently portable for a 15.6" laptop.
Quiet fans and hard drive.

Cons: Horrible, unresponsive keyboard.
Horrible touchpad with integrated buttons and no driver support.

Moderate amount of ASUS bloatware.
Windows 8, of course.
Backlit keyboard would be nice.
Another USB port would be nice.

If I could return it and buy a different computer, I absolutely would without thinking twice.

Other Thoughts: The pros for this laptop have been commented on by others - the integrated graphics card for example. I am not a "gamer," I just have one or two games I like to fire up every other day or so. If you're like me, this computer will completely satisfy your gaming needs.

Overall, it tends to perform well, with a quick startup and plenty of memory and processing speed.

One thing I do like is that the machine is very quiet. I barely notice the noise from the cooling fans or hard drive, and it doesn't really overheat.

However, there are a few flaws that for me make this a horrible and completely regrettable purchase. I am a grad student, and this keyboard is just awful. It consistently misses keystrokes. Sometimes you can't even complete a single sentence without missing a letter or two. I've used the backspace key more in the past three weeks since purchasing this computer than I have in the past three years with my previous laptop. It is just completely incomprehensible to me why a $650 computer in the year 2014 can sport such a piece-of-blank keyboard. We've been working on this technology for how many decades now? When school is in session, this is going to be an enormous problem for me, and I may have to purchase an external USB keyboard to be able to code and write papers. Like I said this is just one small flaw, and may not matter for you depending on what you will be using this computer for, but it makes me regret my entire purchase 100%.

Another issue is the touchpad. The mouse buttons are part of the touchpad, making this thing a total terror to use. If you're using the proprietary Asus drivers, it prevents you from resting your finger on the mouse button while using the touchpad as a mouse. You have to take your finger completely off the button to be able to use the touchpad. It is positioned on the keyboard so that you will accidentally touch it with your palm while attempting to type. I finally got fed up with it and have the touchpad disabled and use an external mouse.

These two hardware issues - the keyboard and the touchpad - really have me worked up. I feel like I just wasted $650 on a complete piece of junk that has interface hardware which is inferior to something I could pull off the shelf of a discount store for five bucks. Really, ASUS?

On the software end, it comes with some ASUS bloatware but this is relatively easy to remove.

If I could go back in time and purchase a different computer, I would in a heartbeat. So, why did I give this product three stars instead of one or two? Because the keyboard and touchpad are only two features of many, and these two features are particularly important to me as a student. If you just want to play games and such, this could be a good purchase for you. However, if you plan on doing any writing whatsoever, please for the love of humanity do not spend your money on this computer, and get yourself one that has interface devices that ASUS didn't dig out of a 1980s scrap yard t

Manufacturer Response:

Dear Sammy,

Thank you for the positive comment. I apologize if you are having issues with the keyboard and touchpad being unresponsive.. Please verify WINDOWS Update or an antivirus software is running in the background. These applications eat lots of system resources that can cause temporary unresponsiveness to the keyboard and touchscreen. Also, please install all recommended WINDOWS Updates and upgrade to WINDOWS 8.1 before using the system in order to improve system stability. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# 3782302 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 1 people found this review helpful. Did you? Yes No

  • Cortlan B.
  • 6/10/2014 9:24:50 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsAverage Laptop

Pros: -Performs well playing majority of video games
-Computer looks clean and nice
-Keyboard feels nice, good quality material
-Screen is bright and has very good color quality
-Webcam has good picture
-Sound is nice

Cons: -Screen is flimsy, doesn't feel solid and bends with little to no pressure
-Microphone broke after 3 days
-Windows 8
-Asus has little to no support of windows 7 drivers
- lack of drivers/OS discs

Other Thoughts: For anyone wondering, this laptop can be downgraded to Windows 7 if you look hard enough, the laptop's drivers can be found with some simple Google searching. I am a little disappointed that the quality of this laptop feels kind of cheap, the lid (screen part) has some rough edges and it bends with ease. Not that I'll be setting heavy things on it, it would be nice to have some peace of mind thinking that my laptop is a solid object. Microphone broke very quickly and is kind of disappointing coming from Asus.

Manufacturer Response:

Dear Valued Customer,

I'm glad that you are satisfied with some of the feature of the laptop. I apologize if you feel the screen is flimsy, the microphone broke after 3 days and WINDOWS 8 operation, which are isolated cases. The screen passed quality control testing and inspections. ASUS provides warranty for the product like replacing the microphone if it was defective. In regards to WINDOWS 8, please visit the Microsoft websites for helpful tips on how to use the OS. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# 3765896 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

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  • Darren J.
  • 5/28/2014 12:22:26 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat Laptop with Respectable Gaming Performance

Pros: -Very Thin and Light
-Excellent Battery Life 5 Hours+ easy
-Excellent Gaming Performance, I can play WoW, Skyrim, Dirt 3, and several other games on high with no trouble.
-Quiet, barely hear it even under load
-Stays pretty cool
-Decent Build Quality
-Nice array of ports (although another USB port would be nice
-Speakers are surprisingly good, quite loud
-Pretty minimal bloatware, only unininstalled a couple things
-Screen looks good, despite low resolution

Cons: This thing was a pretty big pain to set up. The Windows updates refused to acknowledge that it was downloading them even when I manually told it to. I figured out it was downloading them in the background. Just leave it hooked up to WiFi for a while and let it download. Restart it every once in a while to install the updates.
-WiFi card seems kind of spotty. Not sure what's up with that. Gotten latest drivers with little luck. Does pretty well but occasionally it won't load a page or disconnect me. Not much of a problem though.
-Viewing Angles aren't great

Other Thoughts: Got this for $630 and it was a great buy at that price. I'd pay $700 for it. One of my friends got the Open Box of this per my suggestion and the only differences were the battery was in a separate bag rather than in the laptop to begin with. His looks brand new also.

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  • Dhanushka K.
  • 5/28/2014 11:05:45 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsGreat computer, Lots of Issues

Pros: -Fantastic computer specs for the price point
- Runs quiet, almost silent
-Almost no noticeable heat
-Boots up in seconds
-Windows 8.1 is actually pretty decent once you upgrade out of the horrible Windows 8

Cons: -Driver issues like crazy!
-The computer has issues with USB 3.0 and I had to refresh the drivers to get it to work
-It has issues recognizing external harddrives occasionally
-HDMI out for audio doesn't work correctly; the display works but the sound is not working (I'm still working on resolving this one)

Other Thoughts: Final Thoughts:
Buy this computer because it is a great computer for the price you are paying but know that you will definitely have to mess around on forums and tech websites to solve all of the various issues. I'm pretty convinced this HDMI audio issue isn't the last time I'll be spending a day researching on websites.

Manufacturer Response:

Dear Valued Customer,

Thank you for the positive comment. I apologize for the inconvenience this may have caused you. I do understand that you are having difficulty outputting audio through the HDMI interface. Please verify inside the Sound properties if HDMI output was selected and configured correctly. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3729908 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

1 out of 1 people found this review helpful. Did you? Yes No

  • Andrew K.
  • 5/26/2014 9:28:14 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsQuick, but not for high-end gaming

Pros: Boots up, wakes up quickly. Also fast shutdown and sleep. It's quick enough that I don't feel the need to install an SSD for faster loading.

Fast for office and internet tasks. Can play videos well.

It can play WoW, Hearthstone no problem.

Quiet fan, even under load. Even doing 3D Mark's Fire Strike benchmark, I could tell it was a tad louder, but still rather quiet.

Light, around 5 pounds.

No problems with wi-fi.

Speakers are decent for a laptop.

Cons: Not exactly a gaming laptop. I bought this laptop expecting it to be able to play Diablo 3 (With Reaper of Souls expansion) with some competence, due to the dedicated video card. After downloading the newest drivers, I was disappointed to see that it only ran at 20-45 fps, at 1366x768, with the graphics turned all the way down, and lower with 3 other players and a bunch of action. I was wondering if the GeForce was actually working, since it gives you the option of which graphics card (onboard Intel, or dedicated GeForce) to run each program with. I disabled the GeForce in device manager, booted up Diablo 3 again (I even got the disclaimer from battle.net saying that the Intel graphics adapter wasn't supported), and the results were comparable - only a bit slower. If I hadn't been paying attention with the FPS reading on, I probably couldn't have told the difference. Intel lists the integrated graphics as Intel HD 4400. I decided to benchmark both graphics chips with 3D mark. The GeForce gave me 994 for Fire Strike (high end graphics test), while the integrated gave me 613. The benchmark number for "ultralight notebook" is 700, whereas the benchmark for "gaming laptop" is 3364. It feels like a somewhat stunted video card, and I don't think the price justifies the performance boost you get from it, especially seeing as a laptop with an integrated graphics chip would do almost as well, and cost considerably less! I had better Diablo 3 performance on my desktop with a GeForce 8600, and that card is over 5 years old!

Windows 8, as noted in other reviews is not stellar. However, with the 8.1 update, it is much more tolerable, and similar to Windows 7. It is easy to find a simple registry edit in order to remove the annoying "swipes" in from the sides. It is also possible to start up to the desktop, instead of the annoying "start" page. I still like Windows 7 more.

Keyboard:
Not the best keyboard for typing, as I find myself making occasional typos for not hitting the keys hard enough. Also, the number pad is crammed right up against the other keys, not really giving enough room for the arrow keys, and making the 0 key on the keypad only single width, as the right arrow key is where the zero key would be if it was bigger. If you have to enter a lot of numbers with it, it can get to be annoying.

Track pad has integrated, not separate buttons. I don't like this, as when you just tap to click, and you're not super light, it makes a somewhat disagreeable tapping/rattling sound. You also need to use two fingers to scroll down, as there is no region on the right of the pad that can do scrolling. Not a big issue, but something I miss from my last laptop.

Also, the laptop makes a very faint, but noticeable high pitched ringing/buzzing noise when it is sleeping or even shut down (and plugged in). It's enough to notice if you have a quiet room, or just like quiet surroundings. The noise goes away when the laptop is shut down and you unplug the l

Other Thoughts: In summary, it is fast enough at every day applications, but struggles with modern high end games. If you want to play Diablo 3 at a smooth frame rate, get a budget desktop, or you will need to shell out more for a proper gaming laptop.

Manufacturer Response:

Dear Andrew,

I'm glad that you like the laptop overall. I do understand your concern regarding issues running other high-end, WINDOWS 8.1 and the keyboard layout. Although the laptop can play some games, it was not designed as a gaming laptop. Yes, WINDOWS 8.1 does show significant improvement in system performance and stability. In regards to the keyboard, please allow some time to get use to the keyboard layout. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# 3723628 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

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  • Wesley L.
  • 5/16/2014 10:58:15 AM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsbig mistake

Pros: Works great for gaming, seems sturdy and a good buy if only....

Cons: ...the battery worked. I like the reviewer before me am having the same battery issues. It says that it is plugged in but not charging. I hope I wont have to play battery tag with ASUS. I have emailed cl-rodel@asus.com twice and no response yet. I am wondering if my money will be refunded.

Other Thoughts: Save yourself the headache of being without a lap top after the inevitable quick breaking down of the lap top. Pay the extra money and get an Apple product for longevity purposes.

Manufacturer Response:

Dear Valued Customer,

Thank you for choosing an ASUS product. I apologize if you are experiencing battery related issues with the laptop. If you need further assistance and emailed me twice without response, please email me again at cl-rodel@asus.com and write down service# 3702269 on the subject line. I would be more than glad to help you.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 1 people found this review helpful. Did you? Yes No

  • Siddhesh W.
  • 5/9/2014 5:04:18 AM
  • Tech Level: Somewhat High
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsNotebook does not work

Pros: Looks good, is light very light compared to my other laptop.

Cons: It does not work!! I got it delivered yesterday by paying for express shipping as a gift for my sister because I am leaving for home in 4 days. After getting the laptop, when I tried to start it, it crashed halfway through windows installation while claiming power module failure. After restarting, it either goes onto a black screen or says trying to fix itself and gets stuck. I left it there for 1 hour and no progress. I reset the PC as directed by ASUS customer care, and now it says PC couldn't start after multiple attempts, please use installation media to re-install windows or contact the vendor. So I am stuck with a notebook that won't even start!

Other Thoughts: I bought this for my sister and it wont work. Even a replacement wont arrive before I leave. I guess this was a complete waste of money

Manufacturer Response:

Dear Siddhesh,

I apologize for the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, this is an isolated case. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3684577 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous
  • 4/23/2014 11:41:53 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsNot impressive. I'm glad I waited a month to do a review.

Pros: When it decides to, it has some good reliable performance.

Cons: Windows 8
When I bought the laptop, the product didn't match the description. According to the page the laptop has 2 X USB 2.0 and 1 X 3.0 USB. When I received the product, it was the other way around. This wasn't a big deal to me so I disregarded it.
It doesn't always perform up to par. It's a gamble. Sometimes I will start the computer, start Google Chrome or games (which is what I primarily use it for) and all programs run smoothly. How ever, other times this laptop will struggle to gear up to performance and runs incredibly slow.
THE BIGGEST issue I have with this laptop is that after three weeks of owning it, it died. Some type of battery issue. My laptop acknowledge it was connected to the power, but it wouldn't charge. I contacted Asus and they instructed me to send it in, I complied. I received it a week later, fully operational. A week after I'm having the same battery issues. Now I have to contact Asus again, to send it in again, and be without a laptop, again.

Other Thoughts: I am not happy with this laptop one bit. I looked at the reviews for this product before I bought it and I wish I could have seen some red flags that warned me. So let me help you out if you're reading this, DON'T BUY THIS LAPTOP.

Manufacturer Response:

Dear Valued Customer,

I apologize for the inconvenience this may have caused you. I certainly understand your disappointment regarding the ongoing battery related issue after service.
If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3637677 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 1 people found this review helpful. Did you? Yes No

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