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Item#: N82E16834231479

ASUS Laptop K550CA-DH31T Intel Core i3 3217U (1.80GHz) 4GB Memory 500GB HDD Intel HD Graphics 4000 15.6" Touchscreen Windows 8 64-Bit

  • Intel Core i3 3217U (1.80GHz)
  • 4GB Memory 500GB HDD
  • Intel HD Graphics 4000
  • Touchscreen
  • 1366 x 768
  • Windows 8 64-Bit
  • DVD±RW

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  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the ASUS K550CA-DH31T

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details

Customer Reviews of the ASUS K550CA-DH31T

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  • Nick G.
  • 2/21/2015 4:21:11 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsUpdate from my last review

Pros: Touchscreen
Light

Cons: Had to do a system restore after 2 days

Other Thoughts: I was able to do a System restore and the laptop started working again. I'm not happy about the ordeal but I'm glad I didn't have to use a recovery disk.

So disregarding the strange failure of the boot drive, I'd say this laptop is fantastic.

Did you find this review helpful? Yes No

  • Nick G.
  • 2/14/2015 8:28:12 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsFailed after 2 days of use

Pros: Touchscreen. It states nowhere on the page about this laptop being touchscreen though.
Very sleek

Cons: Boot drive failed after 2 days. Laptop requests to use Recovery on the installation disk, which was not included with the product.

This is how modern company's milk their consumers for money, it is disgusting. If Asus is compliant enough and gets my laptop working again I'd rate it 5 stars, but this is ridiculous.

Other Thoughts: I've been a huge fan of Asus for several years but if this isn't resolved I'm no longer buying any of their products.

Manufacturer Response:

Dear Nick,

The laptop comes with a touchscreen features. I apologize if the unit failed to bootup normally after 2 days upon arrival. A recent update might have been unsuccessful and corrupted the system registry and caused no boot. Try booting up in Safe Mode, if possible, then do a System Restore. If this not possible, you can bootup from a recovery image that you have created using an external USB device. If you didn't have a chance to create your own copy of the recovery image, I recommend sending it in for warranty service so the hardrive can be re-imaged. ASUS doesn't provide a recovery image for the product. If you need further assistance with the warranty service process, please email me at cl-rodel@asus.com and write down service# N150264932 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

1 out of 2 people found this review helpful. Did you? Yes No

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