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Item#: N82E16834231521

ASUS R510DP-FH11 Notebook AMD A-Series A10-5750M (2.50GHz) 8GB Memory 750GB HDD AMD Radeon HD 8670M 2GB 15.6" Windows 8 (64 bit)

  • AMD A-Series A10-5750M (2.50GHz)
  • 8GB Memory 750GB HDD
  • AMD Radeon HD 8670M 2GB
  • 1920 x 1080
  • Windows 8 (64 bit)
  • DVD±R/RW
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Learn more about the ASUS R510DP-FH11

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the ASUS R510DP-FH11

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  • Evan P.
  • 11/8/2014 4:17:14 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsGreat Workstation, If It Worked

Pros: This laptop has a great APU and GPU combo, they run graphic-intense applications very well and I've been quite pleased with its performance despite my many unfortunate events with it.

Cons: This laptop has had problem after problem, first off because this is an OEM product, good luck getting any help from Windows if your OS goes corrupt. At that point you have to send it to Asus to reinstall it, you cannot buy any recovery media for it. I had this happen not once, but twice and the first time both my HDD AND Windows were corrupt, the second time I said screw it and bought a WD Black 2 SSHD and a retail copy of Windows 8.1, couldn't have been any happier after that. Then in the past week, out of the blue my videos start generating artifacts and massive blocking. I attempted to resolve this issue all on my own for several days prior to contacting Asus support. After doing so, they gave me the usual answers, so I just went ahead and tried them anyways. My original hunch was either the APU or GPU graphics went bad, and of course after a few days of narrowing it down I eventually came to the conclusion I had all along. Now I have to send it in for an RMA again, which has started to deteriorate my loyalty to the Asus brand seeing as I own a couple of components of theirs in my desktop(motherboard and GPU). I gave it 3 stars since it really is a powerful mobile machine for the price, the problem is that I've had so many problems with it that I cannot in good conscience recommend this laptop to anyone who is considering it.

Other Thoughts: Laptops are not perfect, I realize this. However, there amount of problems I've had with it really makes me wish I hadn't bought it. I wish I could build my own like a desktop, my desktop runs great and hasn't had any problems like this at all, so it makes me a little more wary of pre-built systems.

Manufacturer Response:

Dear Evan,

Thank you that you consider the laptop a great workstation. I apologize if you have to send the unit several times because of WINDOWS crashing. Even though recovery disks are not provided, you can always create your own backup image or copy of the system using an external USB drive. You need to do this right after you have setup WINDOWS successfully the first time. If you need further technical assistance regarding the laptop, please email me at cl-rodel@asus.com and write down service# N141141064 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 1 people found this review helpful. Did you? Yes No

  • Brandon C.
  • 10/15/2014 1:53:35 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsPretty good

Pros: -Video card keeps up with most games, but only if you don't mind sacrificing ultra high settings.
-Low to moderate settings in BF4 work pretty good with a lower res.
-Optical drive (seems less common these days)
-Relatively cool
-Decent battery life
-Feels good if using it on your lap

Cons: -Didn't have 8.1 loaded from start, so some drivers and software had issues within an hour of running.
-Hard drive (5200 rpm) slow performance; but you know that when you buy it.
-Internal components (battery, ram, hd, etc) can only be accessed if you remove the entire bottom shell
-Lid is a little flimsy but opens firm and doesn't move

Other Thoughts: Looking at it on paper it looks pretty good. With that said, AMD is good, but even with higher clock rates, you are better off with an I5.

Windows 8 would have been a con, but am getting used to it and it really isn't ASUS's fault. Just haven't had the time to downgrade yet.

Overall very pleased with it. Not a huge gamer, primarily used for work, video editing, photo editing, and programming. Keeps up well for the price.

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  • charles t.
  • 10/2/2014 2:57:21 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsFAIL

Pros: Worked great for two weeks

Cons: Hard drives failed after that. I now have a paper wieght

Other Thoughts: Impossible to get a recovery disc for this. ASUS was wildly unhelpful

Manufacturer Response:

Dear Valued Customer,

I apologize if the hardrive failed after two weeks. ASUS doesn't provide recovery disks because the software license code for WINDOWS is embedded in the BIOS, the unit needs to be sent in for service to re-image the hardrive. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N141015768 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • adele c.
  • 9/20/2014 7:07:31 AM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsHorrible experience

Pros: None. I would give it 0 stars if I could.

Cons: Malfunctioned within a week. ASUS tech support wasn't helpful - it seemed to take a long time to convince them that there really were hardware issues. By then, the Newegg warranty had expired. Eventually got an RMA from ASUS. I had to pay postage and packaging. ASUS returned the laptop quite quickly but the touch pad was not properly seated and did not work and the housing had been damaged during repair. Another RMA. This time, ASUS paid for postage via FedEx, but ASUS had returned the laptop to me in a box that FedEx said was inadequate, so I had to pay for packaging again, in order to be covered in case the laptop got damaged in shipping. Now they have had it for more than 3 weeks. Every time I contact them, they say they are escalating the case, or it's in the mail, or they are waiting for parts, but it doesn't arrive when they say it will. Meanwhile, I'm left without a laptop. Expected a lot better from ASUS. There seems to be no way to contact someone who knows what is going on. If they really are waiting for parts, and could keep me informed about what was going on, it would be more acceptable, but I get a different story every time I contact them, even though I give them the RMA number etc.

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  • James J.
  • 8/30/2014 1:59:08 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsTerrible Experience

Pros: Has decent CPU and is a fair pc for the price, works well with most games and school work.

Cons: Windows 8 ruined the laptop, I'm not sure if it's a driver error, or if windows 8 is just bad- but I've been having issues for weeks now.

After managing to get through the windows 8 updating issue after two days or attempts and solutions, I've stumbled upon another problem.

Windows 8 is programmed to set your internet usage to limited after a certain amount of data use?

After looking for permanent and temporary solutions, nothing seems to work. The laptop will be connected for twenty minutes before switching to limited.

I used my older laptop from 2009, and it stays connected perfectly, while this toggles between limited and lagging connections.

Friends who recommended windows 8, and ASUS have never experienced these issues.

This is a horrible experience for my first time with ASUS.

Other Thoughts: I actually enjoy this computer, but not being able to use the wireless functionality is a real damper on the product.

Manufacturer Response:

Dear James,

I apologize if you are experiencing stability issue with the laptop. In order to improve system stability and performance, please install all recommended WINDOWS Updates manually before before using the system. We recommend using a LAN connection to speed up the update process. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N140905480 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 2 people found this review helpful. Did you? Yes No

  • Stephen Y.
  • 8/22/2014 11:27:00 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsSleek, fast, solid.

Pros: -A-5750 w/8760M is plenty for some light gaming since AMD can utilize its "dual graphics feature" which allows it to use the APU's graphics component as well as the discrete GPU to improve performance.
-8 GB RAM
-Super comfortable keyboard. There's lots of room for you to rest your palms when you type. (Touchpad and keyboard remind me of the Macbook Pros.)
-Large touchpad which makes navigating Windows 8 a breeze.
-Thin, sleek. Build quality seems great. The casing doesn't feel cheap.

Cons: -No SSD . While not exactly a deal breaker when it comes to laptops of this price range, having one would've been very nice.
-Took me ~7 hours to install all of the Windows updates and Windows 8.1. However, this is more of a Microsoft Windows problem, rather than a problem for Asus.

Other Thoughts: All in all, this is a solid laptop. And it is a bargain, especially if you can get it on sale.

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  • Loc L.
  • 8/20/2014 2:19:10 PM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsGreat

Pros: So far it seems to run fine. Just go it today so I will be testing it for a bit

Cons: None yet.

0 out of 1 people found this review helpful. Did you? Yes No

  • Nicholas L.
  • 8/19/2014 1:13:01 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsMore than a few issues

Pros: I bought this laptop because it was on sale and had a dedicated graphics card for casual gaming. I needed a new laptop for grad school and this seem to fit the bill. The laptop runs pretty quickly, even on battery power.

Cons: I've had several issues with this laptop when it comes to gaming. I bought this laptop because a couple of other reviews stated that it could run WoW at 60fps on moderate settings. Unfortunately, this was not my experience. I was constantly stuck at 20-30fps no matter what settings I used. I found phone support to be unhelpful, but I got a different person each time and they made me do the same troubleshooting over and over again. Update drivers on the site and if that fails refresh. Unfortunately, I had updated the drivers myself and it appears that ASUS is very slow with updating their AMD drivers as the ones on their site are a full year behind version wise. I finally gave with this issue.

The other issue I had is the dreaded windows update issue that is almost impossible to fix. Again, support send me around and around with system refreshes. I found that the problem goes away if you manually update to Windows 8.1

The hard drive is very slow and causes Windows to take forever to load on reboot. I'd like to update to a faster hard drive, but I'm not sure if this will void my warranty or not.

Other Thoughts: All around this looks like a good laptop, but I found ASUS support to be unhelpful, especially live chat support. If ASUS did a better job of keeping up to date graphics drivers, I'd be a lot happier. Perhaps they will release updated drivers once Windows 9 comes out.

Manufacturer Response:

Dear Mr. Nick L,

I apologize if you are having issues with the laptop. In order to improve system stability and performance, please install all recommended WINDOWS Updates and upgrade to WINDOWS 8.1 before using the system. We recommend using a LAN connection to speed up the update process. Also, please verify if you have a high-speed internet connection if you are playing the game online. The hardrive is upgradeable but it's not easily accessible. Opening the bottom cover voids warranty coverage for the product. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# N140834214 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Diane J.
  • 8/17/2014 12:31:36 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month

4 out of 5 eggsThe reason it keeps going on sale...

Pros: Great screen, thrilled to have a 15.6 inch IPS panel. Glad to have 1080p too.
Keyboard is nice.
graphics cards are pretty good.
Design is aesthetically pleasing. Very cool/sleek look.
Thin & Light.
Very easy to dis/re-assemble
Works with most any half-mini PCIe wireless card.

Cons: Ralink RT3290
Touchpad Design doesn't allow both buttons to be clicked at once.
SmartGesture software for touchpad messes up some games (infinite scrolling)

Other Thoughts: I got this as a gift after my wife bought a matching one.
The issues some people mentioned with corrupted downloads are the fault of the wireless driver you ship with the laptop. It gives the best speed for the WLAN card of all the drivers I've tried, but at the cost of file integrity.
I noticed that pretty immediately and tried to update the driver, Downloaded the newest one off the MediaTek website. Good news: download integrity got better. Bad news: Speeds plummeted from 5Mbps to ~0.90Mbps.
So I tried every driver from 5.0.30 to 5.0.46. Basically the same results. (And the driver you ship it with seems to be capped at 5Mbps, I usually get 10-15).
So this is where I found out how easy the laptop is to take apart. I had a BCM94313HMGB in my old laptop, took it out. Put it in the R510DP. Installed newest drivers - and now I'm buzzing along at my usual 10-15Mbps.
I also installed win7 because the wife doesn't want me using win8.
Was able to find drivers just fine. (USB3 and SM Bus are part of AMD chipset drivers)
Additionally, purchased an Atheros card to toss in the wife's laptop. AR5B95
So neither of us have the wireless problem anymore.
Thank you ASUS, for not having the card whitelisting that so many vendors use to block PCIe cards.

That's really the only problem I had. If I want to play games that require me to use both mouse buttons at once, or the ones that smartgesture screws with, I can just disable smartgesture and/or hookup a usb mouse.

Manufacturer Response:

Dear Valued Customer,

It's great to know that you are satisfied with the laptop overall. I certainly understand you concern regarding the WIFI device, touchpad design and the ASUS Smart gesture utility. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# N140831469 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous
  • 8/14/2014 2:59:00 PM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

5 out of 5 eggsamazing customer reps

Pros: MaryAnn A Nguyen was amazing, she was the best customer rep Ive ever felt with she was kind, considerate, attentative, and extremely helpful. The call took less time than the waiting time to talk to her, and if I had the chance I would wait longer just to have her as my rep.

this review is mainly for the rep when I get my laptop I'll give a good review

Cons: none rep was great

0 out of 2 people found this review helpful. Did you? Yes No

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