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Item#: N82E16834231567

ASUS D550MA-DS01 Intel Baytrail-M N2815 (1.86GHz) Turbo 2.13GHz 4GB Memory 500GB HDD 15.6" Notebook Windows 8 64-bit

  • Intel Celeron N2815 (1.86GHz) Turbo 2.13GHz
  • 4GB Memory 500GB HDD
  • Intel HD Graphics
  • 1366 x 768
  • Windows 8 64-bit
  • DL DVD+/-RW / CD-RW
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Learn more about the ASUS D550MA-DS01

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the ASUS D550MA-DS01

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Showing 28 of 28 reviews - Clear Filters

  • Deanna N.
  • 8/15/2014 2:53:26 PM
  • Tech Level: Average
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggslaptop

This review is from: ASUS D550MA-DS01 Intel Baytrail-M N2815 (1.86GHz) Turbo 2.13GHz 4GB Memory 500GB HDD 15.6" Notebook Windows 8 64-bit

Pros: none

Cons: this laptop is not worth it and this company is the worst I have ever dealt with. They reset it sent it back to me and it doesn't work.

Manufacturer Response:

Dear Valued Customer,

I apologize for the inconvenience this may have caused you. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# N140831526 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Klajdi S.
  • 8/12/2014 7:07:53 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsHorrible product and service

This review is from: ASUS D550MA-DS01 Intel Baytrail-M N2815 (1.86GHz) Turbo 2.13GHz 4GB Memory 500GB HDD 15.6" Notebook Windows 8 64-bit

Pros: It will do what it is supposed to do as long as it works.

Cons: Terrible and inflexible design. You cannot install any other operating system besides Windows 8. The laptop died because the headset accidentally touched the USB port. The only thing that I can do to fix it without voiding the warranty is to hold down the power button. Did that and did not help at all. The battery is not removable unless the notebook is disassembled and the warranty voided. I contacted customer service and they suggested I should ship in the laptop to a service center. Even though they did not make a definitive statement, they said that it is very likely that the warranty will not cover any of the repairs. The estimated cost for such repairs was $136. While I understand that it may be partly my fault to plug in the headset into the wrong port, I think we can all agree that if you design a notebook so sensitive, maybe you should put the USB ports and the headset jack far apart instead of right next to each other.

Other Thoughts: I have not decided yet what I will do to fix my laptop, but I definitely regret purchasing this product and strongly suggest you stay away from it. I would like to note that I very rarely write bad reviews.

Manufacturer Response:

Dear Valued Customer,

I apologize for the inconvenience this may have caused you. We do value our customers and take negative customer service experience very seriously. If I can be of further assistance, please email me at clrodel@asus.com and write down service# N140831669 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Svitlana U.
  • 8/5/2014 10:09:01 PM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

2 out of 5 eggsWindows 8.1 Hell

This review is from: ASUS D550MA-DS01 Intel Baytrail-M N2815 (1.86GHz) Turbo 2.13GHz 4GB Memory 500GB HDD 15.6" Notebook Windows 8 64-bit

Pros: I mainly bought this laptop for the low price, I am not intending to use it for very intensive tasks. If you can get the operating system to actually work it is a good deal.

Cons: It is fairly well known that the windows 8.1 update has a habit of breaking ASUS laptops. In fact, multiple reviewers on this site have had similar issues during the updating process. ASUS/Microsoft don't seem to really care about this issue.

Furthermore, due to the locked down BIOS it is virtually impossible to install an operating system other than Windows 8, and since the Windows 8.1 update bricks the machine you will be stuck with the stock windows 8 OS until the machine dies. I'm beginning to think that the only purpose on having these cheap windows 8 laptops is to increase market share for the embarrassment that is Windows 8.
This is my second ASUS laptop, and I cannot say that there will be a third.

Manufacturer Response:

Dear Valued Customer,

I apologize for the inconvenience this may have caused you. The OS becoming unbootable is an issue with WINDOW Update implementation. Normally, restoring the system to factory settings will allow the system to bootup normally in WINDOWS again. To avoid corrupting the OS durng a WINDOWS Update, please download and install the patch from the Microsoft website. Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and write down service# N140831871 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

1 out of 2 people found this review helpful. Did you? Yes No

  • Sean S.
  • 7/29/2014 11:21:26 AM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggs

This review is from: ASUS D550MA-DS01 Intel Baytrail-M N2815 (1.86GHz) Turbo 2.13GHz 4GB Memory 500GB HDD 15.6" Notebook Windows 8 64-bit

Pros: nice size display, decent battery life

Cons: Awful CPU, bloatware, iffy hard drive

Other Thoughts: This thing has never really worked right for me, and in less than a year the hard drive is already making questionable noises. Shame, because the drive space is very nice. I'm about to trade it in for something a little less finicky.

Manufacturer Response:

Dear Sean,

Thank you for liking the nice size display and decent battery life. I apologize if you are dissatisfied wit the slow performance, blotware and noisy hardrive. In order to improve system performance, please install all recommended WINDOWS Updates and upgrade to WINDOWS 8.1 before using the system. We recommend using a LAN connection to speed up the update process. In regards to the bloatware, please unintall these in the Control Panel, Program and Features if not needed. ASUS does provide warranty for the product. If you need further assistance sending the unit for service due to the noisy hardrive, please email me at cl-rodel@asus.com and write down service# N140743860 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • thomas r.
  • 7/22/2014 6:52:17 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

4 out of 5 eggsASUS D550MA-DS01

This review is from: ASUS D550MA-DS01 Intel Baytrail-M N2815 (1.86GHz) Turbo 2.13GHz 4GB Memory 500GB HDD 15.6" Notebook Windows 8 64-bit

Pros: I purchased this laptop for one reason, for my wife to do school work and it does not disappoint. It was cheap and very light which were our two requirements. It won't play Battlefield or CoD but we have PC's for that.

In closing if you are looking for a cheap and light laptop for travel or school work then this little guy is for you!

Cons: If there is one thing I wish they would have done better it would be the touchpad. Its kind of garbage and takes some getting used to but it gets the job done. Sorry, had to take egg off.

Other Thoughts: Overall we are very pleased with the performance and have had no issues so far.

Did you find this review helpful? Yes No

  • Jordan C.
  • 7/21/2014 8:38:30 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsUpdate to Previous Review - HD Failed

This review is from: ASUS D550MA-DS01 Intel Baytrail-M N2815 (1.86GHz) Turbo 2.13GHz 4GB Memory 500GB HDD 15.6" Notebook Windows 8 64-bit

Pros: The rest of the hardware is a great deal. Newegg is crazy fast at shipping stuff out!

Cons: After spending a lot of time with this laptop it turns out the hard drive died a little over a month after purchasing it. Instead of paying to RMA this, I purchased the exact same hard drive from Newegg and replaced the old one for cheaper than shipping this thing back and forth to ASUS. Now it works great!

Other Thoughts: Newegg is great once again (prices, selection, & shipping time) but Asus has really let me down in terms of customer service and quality control (see review below).

1 out of 1 people found this review helpful. Did you? Yes No

  • Brian T.
  • 7/17/2014 9:59:29 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsGreat with windows 7

This review is from: ASUS D550MA-DS01 Intel Baytrail-M N2815 (1.86GHz) Turbo 2.13GHz 4GB Memory 500GB HDD 15.6" Notebook Windows 8 64-bit

Pros: It's a fairly well l put together laptop. I like the keyboard is generally fast enough for most video and streaming applications. However I couldn't stand using it with windows 8, so if you have the ability to "downgrade" to windows 7, do it. if not look elsewhere for a laptop. WIndows 7 increases pep and usability by many multiples, however the process of downgrading is a lot trickier than it used to be, it takes quite a few BIOS settings changes.

Cons: The screen has a very low viewing angle, the touchpad isn't great and Windows 8 on this computer makes it unusable.

Did you find this review helpful? Yes No

  • Jordan C.
  • 7/8/2014 8:32:42 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsGreat...then terrible thanks to Windows 8.1 Update

This review is from: ASUS D550MA-DS01 Intel Baytrail-M N2815 (1.86GHz) Turbo 2.13GHz 4GB Memory 500GB HDD 15.6" Notebook Windows 8 64-bit

Pros: Before I begin, I want to say Newegg gets 5/5 eggs because I bought this laptop on a Sunday and got it Tuesday.

I got this laptop for my wife's business because all she really needed it for was to open internet browsers and use applications like MS Word and Excel. When I first got it, it worked GREAT. We initially had to go through over 60 updates out of the box to get the laptop fully updated and running which wasn't a big deal as it did this overnight and was ready to go in the morning. After that the laptop worked GREAT and was fast to boot up and open applications.

For the first month this laptop ran perfectly and was a great bargain.

Cons: Unfortunately, last week the laptop updated to windows 8.1 and the machine that was working perfectly stopped working. It took about 15 minutes to fully boot into windows 8.1 and about the same amount of time to shut down. Simple tasks, like opening Internet Explorer, took 5-10 minutes. After opening task manager, I noticed that the hard drive utilization rate was at 100% and never went below 100%. After researching the issue and spending over 6 hours trying to resolve this issue from disabling services to running the check disk command, nothing seemed to help the problem.

Because nothing worked, I decided that I would reset the laptop using Windows 8 Recovery Options and just not allow Windows to update to 8.1 for the short term as my wife needed the laptop for her business this week. The rest got to 98% then failed.

Now when I boot the laptop and a blue screen comes up and says the reset failed and to contact the manufacturer for assistance. I contacted ASUS and they said I'd either have to RMA it or go and buy Windows 8.1 and fresh install it. I asked them if they could provide me with a recovery disk/USB (as the laptop doesn't come with one) and they said that they don't have any for windows 8. Anyhow, I would't recommend this laptop unless you are not planning on leaving Windows Automatic Updates off.

And just to be clear, there was no application installed on the laptop. It was only used for surfing the web up to this point.

ASUS customer service gave me a completely unsatisfactory resolution and I won't be buying their products again.

Other Thoughts: I just wanted to share my final communication with ASUS after trying to get this issue resolved, with some edits in brackets.:

-----------------------ME---------------------------
Hi [NAME OF ASUS CUSTOMER SERVICE REP],

I'm not very happy with your response but I want to make sure that I understand what you are saying. You are saying my only options are to a)buy windows 8.1 (another $119) for my laptop now or pay around $100 to have it shipped to ASUS for you guys to plop it down onto one of your imaging stations to re-image the hard drive? There is no way of getting a restore disk/jump drive from you that would quickly or easily solve this problem? All I wanted to do is reset the machine using the Windows 8 built in recovery tools. As this failed, I'm reaching out to the trusted manufacturer for help and I'm feeling really frustrated because I know how easy it is to burn a restore disk DVD of the image that was originally on the machine. If this is indeed the case, can you please flag this ticket for your supervisor for review?

Please keep in mind we are taking about a [WHAT I BOUGHT IT FOR] laptop here and I've already sunk more of my personal time that what its worth so now this is a matter or pride to get this issue resolved satisfactorily for me. Whatever the resolution is, I'll be sure to make sure that my friends, family, and the IT professionals I work with aware of the result. I'll also be leaving review feedback on Newegg as well.

Every other ASUS product I have every purchased (and also recommended to my family and friends) has never had this issue because I knew that ASUS cared about manufacturing things correctly the first time and they were always quick about solving customer service problems.

I appreciate you taking the time to resolve to this issue. I look forward to your response within your standard 48 hours.

[MY NAME]

-----------[ASUS REP RESPONSE]----------------

Dear [MY NAME],

Thank you for contacting ASUS Customer Service.

For win8, ASUS do not have the recovery disk, I suggest you to send the notebook for reinstallation.

Sorry if any inconvenience this case to you, Hope for your understanding, thanks.

Welcome to refer Troubleshooting & FAQ for ASUS products in ASUS website:
[LINK REMOVED]

If you continue to experience issues in the future, please do not hesitate
to contact us. An email survey will be sent to you within the next 5 days. Please be sure
to rate the service I provided to you today.

Best Regards,
[ASUS REP NAME]
ASUS Product Support Team

2 out of 4 people found this review helpful. Did you? Yes No

  • David P.
  • 7/8/2014 7:11:46 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsASUS D550MA review

This review is from: ASUS D550MA-DS01 Intel Baytrail-M N2815 (1.86GHz) Turbo 2.13GHz 4GB Memory 500GB HDD 15.6" Notebook Windows 8 64-bit

Pros: Very good price for the performance. I went through 2 other computers before settling on this one. You need to take a look at the cost of a warranty when buying a laptop and Newegg offered one for great price on this one. Other models, especially refurbished can cost twice theirs.

Windows 8 takes some getting use too. Upgrading to Windows 8.1 will take a few days because you'll have to run through quite a few updates until there are no required updates before installing the 8.1 update. But all the laptops are like this. After the 8.1 install, the laptop runs faster and has a few nicer features.

This laptop is a really good general use laptop for internet and document processing. It doesn't scream through applications because of the processor, but for the price you can't beat it.

Because audio and screen quality is up there with the others it makes a nice laptop to watch a streaming video or listen to online radio station like Pandora. Laptop screen resolution isn't stellar, but you can plug in an extra monitor it handles it just fine.

After my Dells died prematurely, I will not buy another one of them ever and not sure about HPs either.

Cons: Would be hard to upgrade memory or drive. No easy access from the bottom which means you would have to rip apart the laptop to do it. However, the drive is easily adequate and if you're not running memory intensive games, it should also be adequate.

Other Thoughts: Overall, good laptop/warranty for the money.

I'd buy it again.

Manufacturer Response:

Dear David,

I'm please to know that you are satisifed with the laptop overall. I certainly understand your disappointment regarding no easy access to do hardware upgrade. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# N140717703 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Jen W.
  • 7/6/2014 3:26:16 AM
  • Tech Level: Low
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsHelp please

This review is from: ASUS D550MA-DS01 Intel Baytrail-M N2815 (1.86GHz) Turbo 2.13GHz 4GB Memory 500GB HDD 15.6" Notebook Windows 8 64-bit

Pros: not sure that I can list any pros yet

Cons: After reading the reviews, I've come to the conclusion that there must be some simple thing I could do to improve the performance of this computer. I really only use it for e-mails, Facebook, and general surfing. My problem is this---when I go to a sight like Huffington Post, each story takes absolutely forever to load! Invariably it comes up that there is a long running script or that the website is not responding. It never did this on my old computer and doesn't do it on my phone, just this new computer....suggestions please?

Manufacturer Response:

Dear Valued Customer,

I apologize if you are experiencing slow system performance and stability issue with the laptop. In order to improve system stability and performance, please install all recommended WINDOWS Updates and upgrade to WINDOWS 8.1 before using the system. We recommend using a LAN connection to speed up the update process. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N140707578on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

1 out of 1 people found this review helpful. Did you? Yes No

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