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Item#: 9SIA0AJ2HV3017

ASUS Laptop D550MA-RS01-WH Intel Bay Trail-M Celeron N2815 (1.86 GHz) 4 GB Memory 500 GB HDD Intel HD Graphics 15.6" Windows 8 64-Bit

  • Intel Bay Trail-M Celeron N2815 (1.86 GHz)
  • 4 GB Memory 500 GB HDD
  • Intel HD Graphics
  • 1366 x 768
  • Windows 8 64-Bit
  • DVD±R/RW

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the ASUS D550MA-RS01-WH

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details

Customer Reviews of the ASUS D550MA-RS01-WH

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Showing 9 of 9 reviews - Clear Filters

  • Yannan Z.
  • 11/5/2015 6:57:25 AM
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggslaptop function quite decent, but no recovery media or support

This review is from: ASUS Laptop D550MA-RS01-WH Intel Bay Trail-M Celeron N2815 (1.86 GHz) 4 GB Memory 500 GB HDD Intel HD Graphics 15.6" Windows 8 64-Bit

Pros: Everything about the laptop is OK, especially when you buy it during Black Friday.

Cons: I contacted ASUS for warranty support when I need to re-install the system, because I could not find any recovery option or media. They responded that I will need to ship it back to them for them to do the re-installation. Considering that how other companies such as HP and Dell provide recovery partition and media (and flown to me overnight), ASUS failed in tech and customer support.

Manufacturer Response:

Hello Yannan,
Thank you for sharing your experience with our ASUS support. On behalf of ASUS, we sincerely apologize that the solution provided by us was unsatisfactory. We take notice to any criticism and will work diligently to improve upon our products and services for you and our customers. You are more than welcome to contact me directly if you need further troubleshooting. If you ever need our help you may also contact our 24/7 support, I will post a link below for your convenience. Here at ASUS Customer Loyalty we are dedicated to bringing resolution to all issues related your ASUS products. My email is cl-tom@asus.com, please feel free to contact me if you have any questions or concerns.

Thank you for choosing ASUS
Best Regards,
Tom
Asus Customer Loyalty US Support
http://www.asus.com/us/support/CallUs

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  • Andrew D.
  • 9/19/2015 7:58:39 PM
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGreat Notebook

This review is from: ASUS Laptop D550MA-RS01-WH Intel Bay Trail-M Celeron N2815 (1.86 GHz) 4 GB Memory 500 GB HDD Intel HD Graphics 15.6" Windows 8 64-Bit

Pros: See other thoughts

Cons: See other thoughts

Other Thoughts: Bought this for my mother who's laptop finally became unusable, for many reasons. At the time of purchase, this notebook was on sale for about 230$ brand new (non-refurb). Knowing that you get what you pay for, I took a gamble on this machine. I was actually quite surprised. I remain very picky about notebook PC's, and this one passed my skepticism.

With that being said, I would most definitely NOT purchase this product for its current price as of the time of this review (over 500$), but if it goes on sale again below 300$ I would recommend it for anyone needing a good machine at a fair price.

I could go into technical details, but I'll leave that to those with questions.

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  • Scott S.
  • 3/14/2015 5:23:28 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsWaste of money

This review is from: ASUS Laptop D550MA-RS01-WH Intel Bay Trail-M Celeron N2815 (1.86 GHz) 4 GB Memory 500 GB HDD Intel HD Graphics 15.6" Windows 8 64-Bit

Pros: Cheap price
Looks Good

Cons: Very slow but what can you expect for the price
after 3 months of use, the monitor doesn't work anymore so now i have a useless paper wieght

Manufacturer Response:

Dear Valued Customer,

You can improve system speed or performance by installing all recommended WINDOWS Update. I'm sorry to hear that the monitor no longer work after 3 months. If there no no video after a power on, please verify if the AC adapter was properly connected from the laptop to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal. Also, please try to disconnect the AC adapter and let the unit drain for 24 hours to reset and clear the memory. After doing this, please reconnect your AC adapter then power on the unit. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N150362779 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • David D.
  • 12/9/2014 12:33:37 PM
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsCheap

This review is from: ASUS Laptop D550MA-RS01-WH Intel Bay Trail-M Celeron N2815 (1.86 GHz) 4 GB Memory 500 GB HDD Intel HD Graphics 15.6" Windows 8 64-Bit

Pros: Cheap cost

Cons: Cheaply made. F keys didn't work. Got blue screen when you plug in a usb

Manufacturer Response:

Dear Valued Customer,

I understand that your not happy with the product because of a problem when you plug in a USB. Can you please do a system restore t revert to last known good configuration then install all recommended windows updates before using the system. If this doesn't work please email me at customerloyalty@asus.com and write down case # N141234078 in the subject line for your case reference.

ASUS Customer Loyalty is dedicated in helping you and all other ASUS customers.

Thank you for choosing ASUS.

Regards,
Mark
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • David D.
  • 12/4/2014 4:22:25 PM
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsOK I guess

This review is from: ASUS Laptop D550MA-RS01-WH Intel Bay Trail-M Celeron N2815 (1.86 GHz) 4 GB Memory 500 GB HDD Intel HD Graphics 15.6" Windows 8 64-Bit

Pros: Built well, Lots of features

Cons: Got Battery - (Plugged in, Not Charging)

Manufacturer Response:

Dear Valued Customer,

It's good to know that you like the build quality and features of the laptop. I apologize if you are experiencing difficulty charging the battery. All ASUS products undergo intensive quality control testing and inspections, this is an isolated case. Please try to do a battery calibration manually by draining the battery completely without the AC adapter connected. Reconnect the AC adapter after it was fully-drained then charge it fully without the system being used or power on. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N141227772 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Andrew P.
  • 8/25/2014 9:47:09 PM
  • Ownership: less than 1 day
  • Verified Owner

2 out of 5 eggsAdware and Dysfunctional Drivers

This review is from: ASUS Laptop D550MA-RS01-WH Intel Bay Trail-M Celeron N2815 (1.86 GHz) 4 GB Memory 500 GB HDD Intel HD Graphics 15.6" Windows 8 64-Bit

Pros: I need more time to find any pros.

Cons: I was expecting this thing to be on the weak side. It is incredibly slow, this machine, and I was willing to tolerate that, but the fact this thing came with adware and malware such as this annoying clearthink is really frustrating. I kind of regret getting this thing even if it was cheap.

Manufacturer Response:

Dear Valued Customer,

I apologize if you are experiencing slow system performance issue with the laptop. In order to improve system stability and performance, please install all recommended WINDOWS Updates before using the system. We recommend using a LAN connection to speed up the update process. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N140848335 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 1 people found this review helpful. Did you? Yes No

  • Anthony H.
  • 7/6/2014 1:58:34 PM
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsGreat Laptop

This review is from: ASUS Laptop D550MA-RS01-WH Intel Bay Trail-M Celeron N2815 (1.86 GHz) 4 GB Memory 500 GB HDD Intel HD Graphics 15.6" Windows 8 64-Bit

Pros: Light weight
Decent battery life
Very Inexpensive
Nice Screen
and good support through Asus.

Cons: I really dislike windows 8, hopefully that will all change with updates. (there are currently over 90 to install.)

Other Thoughts: Bought this laptop for my wife and she loves it. She doesn't use any demanding software or play video games so its perfect for her.

6 out of 6 people found this review helpful. Did you? Yes No

  • Donald M.
  • 5/5/2014 4:57:22 PM
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsMy Notebook Review

This review is from: ASUS Laptop D550MA-RS01-WH Intel Bay Trail-M Celeron N2815 (1.86 GHz) 4 GB Memory 500 GB HDD Intel HD Graphics 15.6" Windows 8 64-Bit

Pros: The notebook works, looks nice and seems fast to be ready to function. I have had several communications with Newegg reps and Asus reps which helped me somewhat understand how to best use which ever version of Asus I received. It seems my notebook is a newer modified version called X-Series. It has an X551MA mother board inside which might be great (according to ID system). My opening screen and systems data list indicates model, as does the original box the computer arrived in, which has a paper stick-on marked X551.

Cons: I do not like all the junky Win-8 gimmick boxes wanting to sell me products. Over 80+ Updates had to be downloaded! No manual or literature to help me! I discovered my D550MA has an X551MA inside! I have no idea what this means for me (good or bad). The 116 page online downloadable manual is generic and not specific to my notebook! Seems seller and manufacturer are not too knowledgeable about this and advertised it having Touch Screen when I bought it. But, NO touch screen!

Other Thoughts: I am trying to get answers as to what kind of computer do I really have! I am not unhappy with the price but a "machine in a box" is really a poor way to help a customer use a new device with no real assistance. Item did not match Newegg's online ad and photo of it! What to do is really a headache!

Manufacturer Response:

Dear Valued Customer,

I'm glad that you are satisfied with the laptop. I do understand the inconvenience and the long time being spent downloading and installing all recommended WINDOWS Updates and upgrading to WINDOW 8.1. We recommend using a LAN connection in order to speed up the download process. I do apologize for the inconvenience this may have caused you. If you need to know which laptop model you have purchased, please email me the serial number of the product at cl-rodel@asus.com and write down service# 3676255 on the subject line. I would be more than glad to assists and provide you the information that you need.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

2 out of 5 people found this review helpful. Did you? Yes No

  • Faith C.
  • 4/26/2014 9:04:36 PM
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsAsus D550MA

This review is from: ASUS Laptop D550MA-RS01-WH Intel Bay Trail-M Celeron N2815 (1.86 GHz) 4 GB Memory 500 GB HDD Intel HD Graphics 15.6" Windows 8 64-Bit

Pros: It works well, very nice computer. Price was really good at $319 and am very fond of Asus Products.

Cons: I really kind of knew for the price that it wasn't a touch screen as advertised. IT IS NOT A TOUCH SCREEN.

Other Thoughts: Still don't like that it was advertised as a touch screen and it wasn't but, it is really a nice computer for the price. Really wanted a 15inch touch screen.

Manufacturer Response:

Dear Roger,


Thank you for the positive comment with the laptop. I certainly understand your concern regarding the wrong advertising. The appropriate department will be contacted to make the necessary changes. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3650170 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

2 out of 7 people found this review helpful. Did you? Yes No

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Item#: 9SIA0AJ2HV3017
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