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HP Laptop ENVY TouchSmart 15-j170us AMD A10-Series A10-5750M (2.50 GHz) 8 GB Memory 1 TB HDD AMD Radeon HD 8650G 15.6" Touchscreen Windows 8.1

  • AMD A10-Series A10-5750M (2.50 GHz)
  • 8 GB Memory 1 TB HDD
  • AMD Radeon HD 8650G
  • Touchscreen
  • 1366 x 768
  • Windows 8.1

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Hewlett-Packard 15-j170us

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details

Customer Reviews of the Hewlett-Packard 15-j170us

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  • Earl V.
  • 4/23/2014 4:52:11 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsAfter a month and a half

Pros: computer is still basically ok.
I noticed on a couple games (Skyrim), it is not smooth. I also noticed the screen resolution was not what I originally thought it was.

Cons: Basically, the computer was advertised initially as Brightview 1920 x 1080. This was on the HP website. I'm also fairly certain I saw it here on Newegg at one time (it is not shown here as that now).

When I discovered it was only 1366 x 768, I contacted HP - and they said they would fix it. So, I sent it in - the Service Dept then said they would not fix it.

So, I'm going to ask for my money back. I'm not mad and not going to criticize. I just expected something different. I wanted to provide this review so that other people could have good information

Other Thoughts: I have purchased a large number of items from Newegg. I still respect them and think they are a great company. However, this was a rough experience.

I can't return the PC since it is over 30 days since I bought it (and it has been in the HP shop for over a week)......I would be willing to get a replacement PC with the 1920 x 1080 - even if I had to pay a bit more.

0 out of 2 people found this review helpful. Did you? Yes No

  • Earl V.
  • 3/25/2014 6:32:40 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsSolid so far

Pros: 1, High Def screen - not the best but not bad.
2, After you remove some bloatware running online, games run pretty well.
3. Dedicated graphics
4. Keyboard feels fairly solid. Not cheap to me.
5. Fairly thin profile
6. Touchscreen - I don't use it that much, but it is nice to have it.

Cons: 1. A little heavier than I thought
2. Some heat but not a lot. Pretty manageable.

Other Thoughts: I looked around a LONG time for a decent laptop/touchscreen that had a solid processor, dedicated graphics, and a high definition screen. I am not always a fan of HP. Some of their laptops in the fast have not been, let's say, "perfect". However, this one seems solid.

2 out of 4 people found this review helpful. Did you? Yes No

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