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Item#: N82E16834300190

DELL Laptop Inspiron 17R-5721 Intel Core i7 3537U (2.00 GHz) 8 GB Memory 1 TB HDD Intel HD Graphics 4000 17.3" Windows 7 Home Premium 64-bit

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  • Intel Core i7 3537U (2.00 GHz)
  • 8 GB Memory 1 TB HDD
  • Intel HD Graphics 4000
  • 1600 x 900
  • Windows 7 Home Premium 64-bit

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  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the DELL 17R-5721

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details

Customer Reviews of the DELL 17R-5721

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  • Barry G.
  • 3/18/2014 1:18:30 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsTech Support Disorganized Undertrained

Pros: Plenty of power..
8MB RAM makes its presence known
Seems to be a well designed, well engineered unit
Comfortable to use
Reasonably lightweight for a 17" machine

Cons: I rated this machine as low as I did only because of the lame way I was treated by tech support.

Two minor complaints. There is only an HDMI monitor connection making my old 23" monitor useless. The location of the memory card slot is clumsy, front, center and set back.

The machine arrived with 4 defects. It took me 3-4 hours and talking to 4 different techs to get a practical workaround to one of them and convince them to let me return the machine for repair. They insisted on running diagnostics from CMOS when clearly 3 out of the 4 defects meant replacing mechanical parts. BTW, those diagnostics ran without error. I appreciate followup, but these folks called 2 before I even had a chance to pick up the repaired machine.

The machine was repaired 100% the first time.

The 4 defects were:

Diagnostics run from the MY Dell application reported unsupported DVD drive. All it needed was a DVD in the drive, but it took 4 interchanges before they realized that. There was no prompt or instruction.

Glide pad did not work correctly.

Noisy cooling fan.

Insistence on running needless diagnostics.

Other Thoughts: Warranty starts on the "Invoice Date" (invoice to whom) close to two weeks earlier than I could possibly have received the unit.

Voice response system doesn't understand my Brooklyn accent and their are no keypad options. Too, too many menu levels to get to a tech person live.

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  • Anonymous
  • 10/27/2013 6:27:37 AM
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsMom is happy with it

Pros: Windows 7, 17" screen, lots of RAM for a laptop.

Cons: It's a laptop and I hate laptops.
I have had 2 and one lasted 2 years, the other only a few months.
Not going to deduct eggs for that, though.

Other Thoughts: I hate laptops, but Mom insisted on one so it could be moved around the house and she wouldn't have to get a desk for it.
Now she is tired of lugging it around, so she got a desk for it.
I could have built her a great desktop for this price and it would have lasted longer...

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  • Scott R.
  • 9/30/2013 8:44:40 PM
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsUlitmately dissappointment

Pros: Nice unit for the price compared to other similar units, seemed like it would meet my needs and more.

Cons: I bought this item before any other reviews were posted. I spent a lot of time comparison shopping and for the features, the price was great, especially compared to other merchants. I received the item, started the initial set up and the screen went black. Within 10 minutes of owning the item, it was dead. I do not know for sure, but I believe the hard drive went bad. I could tell I still had power, but nothing, not even the bios screen.

Other Thoughts: New Egg customer service was excellent in helping me initially troubleshoot, and willingness to quickly come to the conclusion that the item should be returned. I was told I would get a replacement one shipped to me with expedited shipping once they received the return and verified the problem. RMA shipping label worked great and I got an email notifying me the item was verified as being defective. At that point, information ceased. I called today and found out that the item was out of stock and now instead of getting the computer I so carefully researched, I was getting my money back. I just wish I had been notified of that, so I could find another model sooner.

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  • BRAD H.
  • 9/20/2013 3:01:52 PM
  • Ownership: 1 month to 1 year

1 out of 5 eggsHorrible Product. Even Worse customer service.

Pros: None.

Cons: Hard drive failed on first weekend of use.
Speakers failed on 3 week of use.
Usb port on Right hand side Failed also.
Horrible tech support. They want to escalate all problems to a different team which may or may not get around to calling you back to handle any issues. I will never buy from dell again.

Other Thoughts: Never Buy from dell if you want anything handled the first time you call.

1 out of 1 people found this review helpful. Did you? Yes No

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Item#: N82E16834300190
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