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Item#: 9SIA24G1XA6334

ThinkPad X Series Intel Core i5 4GB Memory 500GB HDD 12.5" Tablet PC Windows 7 Professional 64-Bit X230 (343522U)

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Learn more about the Lenovo X230 (343522U)

Quick Info

Warranty

  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years


Customer Reviews of the Lenovo X230 (343522U)

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  • Robert O.
  • 3/4/2013 8:12:58 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGood Product

Pros: Great touchscreen, Great battery life

Cons: Mousepad can be a little annoying sometimes

0 out of 1 people found this review helpful. Did you? Yes No

  • Jeffrey S.
  • 7/16/2012 4:51:29 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week

2 out of 5 eggsTerrible Customer Support from Lenovo + Coil Whine

Pros: I bought this laptop from the factory, I read reviews saying how bad the customer support is, but I thought to myself that will never be me. Unfortunately, it is. The day after I received it I was hearing coil whine from inside the laptop. Also, the wireless connection was slow or nonexistent. I had it factory upgraded to the Intel 6300 N Ultimate wireless card and I suspect they attached the antennas incorrectly because I have spent hours troubleshooting and downloading drivers from Lenovo, Intel, and Microsoft to no avail. Then, at midnight I called Lenovo tech support. The rep was uncooperative and dismissive and treated me as if I already knew how to fix it. Also, he never opened a repair case for me and he hung up even though I asked him to stay on the line.

It gets better. Right now I am trying to return the laptop, but for some odd reason, there is a massive wait time on the phone for returns. I am typing this review while I am waiting, in real time.

Cons: I know, for a convertible tablet PC, this is the best spec. But know what you're getting into with tech support. Lenovo's service has been unprofessional and inexcusable. Also, in my case, it looks like Lenovo is cutting corners with internal components. Coil whine is a bad sign.

Other Thoughts: Google Lenovo customer support and count how many horror stories you read.

Follow up on the Lenovo return process, I have finished typing the review and I am still on hold for the return. Unbelievable.

13 out of 14 people found this review helpful. Did you? Yes No

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Item#: 9SIA24G1XA6334
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