Rock-solid reliability. Blazing-fast performance. Clever manageability tools. We pack a lot of intelligent features into every ThinkPad® laptop and tablet so you get more out. More productivity, more cost savings, more IT headache-busting. That's why a ThinkPad investment isn't just smart. It's pure genius.
Lenovo Does Not Support Customers
Pros: Offers useful connectivity possibilities that are not always available on newer machines, helpful for those who use legacy software or components. Nice screen.
Cons: Lenovo Customer Support, particularly on the sales side, is grossly inefficient. None of the people you talk to when calling them with issues has real authority to help you. This can be very frustrating if you are an individual or a small business. Tech support is competent but not well linked to sales side in the event you need to return product, so techs lean to having customer make repairs on their end instead of asking you to send them the unit to repair and leisure while providing customer with a functioning machine.
Other Thoughts: Do not purchase from Lenovo unless you have strong internal hardware support staff and a dedicated person to manage communications with Lenovo. If you have issues with CS, press to speak with supervising staff and express concern with their process. Currently, staff are reluctant to let you go to supervisors, probably due to internal regulations that penalize sales staff for putting customers first. Perhaps they can improve.
3 out of 5 people found this review helpful. Did you?
Your request will be processed within the next 24 hours.
Please add "firstname.lastname@example.org" to your address book to ensure delivery.See Today's E-Blast Promo
“Lenovo Customer Support, particularly on the sales side, is grossly inefficient. None of the people you talk to when calling ...”— vmw 1/3/2013