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Item#: 9SIA1J21W28772

ThinkPad Edge E540 Notebook Intel Core i7 4702MQ (2.20GHz) 4GB Memory 500GB HDD Intel HD Graphics 4600 15.6" Windows 7 Professional (Optional: Windows 8 Pro 64-bit)

  • Intel Core i7 4702MQ (2.20GHz)
  • 4GB Memory 500GB HDD
  • Intel HD Graphics 4600
  • 1366 x 768
  • Windows 7 Professional (Optional: Windows 8 Pro 64-bit)
  • DVD-Writer
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Customer Reviews of the Lenovo E540

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  • Brian D.
  • 8/29/2014 8:11:27 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsLenovo Customer Support Is Horrid

Pros: Great hardware specs, Lenovo normally uses high quality parts

Cons: Tired of dealing with Lenovo customer support over multiple issues. Some background on myself: I have a degree in Computer Engineering, work in sales/repair/service in a small rural town, and have been building computers for over 25 years. I try to stock higher quality products, but Lenovo Support is nothing more than a joke. When a Hard Drive is DOA, it takes them 3 weeks to replace it. It takes them 2 weeks to do other service work; they constantly send parts to the wrong town that does not contain a tech, so I have to wait for them to get their shipping problems sorted out.

This time around, something happened with with either power into the computer or a board. One of the boards bubbled up and caps exploded. They claim this is from liquids. Do they know the difference between blown capacitors and liquid corrosion? They say "they are certified techs" like that means anything when it takes them literally 10+ phone calls and 3 weeks to replace a DOA hard drive. They refuse to prove anything when asked to send pictures; just that repair work is more expensive than a new purchase.

Lenovo usually makes great stuff, just pray to whatever deities you worship that you never have to interact with their support.

Other Thoughts: Every single time I deal with Lenovo support it takes multiple weeks for an issue to be resolved and anywhere from 5-15 phone calls.

2 out of 2 people found this review helpful. Did you? Yes No

  • Harminder B.
  • 8/22/2014 1:49:52 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsFantastic

Pros: Tis laptop is fast, and it runs very smoothly

Cons: upgrading to windows 8 was a hassle

0 out of 1 people found this review helpful. Did you? Yes No

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Item#: 9SIA1J21W28772
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