Great laptop - but not as advertised
This review is from: ThinkPad Edge E540 Notebook Intel Core i3 4000M (2.4GHz) 4GB Memory 500GB HDD Intel HD Graphics 4600 15.6" Windows 8 Pro 64-bit
Pros: Amazing laptop. Built like a tank.
Cons: Product came with Windows 7 installed, Windows 7 COA and Windows 8 recovery disks. When I called NewEgg, they basically told me that I had to send it back if I wanted Windows 8 installed - or I could call Lenovo since it was "their fault". When I called Lenovo, they in turn said that they distributed the laptop to NewEgg with Windows 7 on it because, according to the rep I spoke with, "it was how it was ordered from NewEgg". Not knowing who to believe at this point, I called NewEgg back and spoke with another rep that again said I'd have to send it back if I wanted Windows 8. They were not willing to send me a copy of Windows 8 and they were not willing to cross-ship if we did return it. I basically gave up and told them I'll just hang on to crusty old Windows 7.
Other Thoughts: It's really sad to see that NewEgg is slipping with their QA and customer service. I ordered another product last week to find out that it was shipped from overseas. There was no way to track the order and the seller did not respond to my queries. It ended up taking 11 days to get my product (too slow). I remember back in the day when I'd get products from NewEgg in 2 days... I guess those days are gone :(
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