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Probably fake imitation or substandard product
This review is from: SwissGear Pink Austin 15.6" Computer Backpack for Dell Model GA-7325-21F00
Pros: Great backpack if works; Have had several swiss gear backpacks for years without a problem except this one
Cons: Shoulder strap broke in less than a month. NewEgg refuses to honor 30 day warranty since I ordered on 2nd but got the shipment on 7th and complaint was loggedon 5th !!
Other Thoughts: Seems to have shipped me a substandard or defective products shipped
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