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This review is from: Vizio SB4020E-A0NA Sound Bar Speaker
Pros: None - Have been unable to use.
Cons: Optical audio jack is located on the side and is not usable because of the RCA jacks in front of it. I've tried 3 different brand cables and none would plug in without pressure from the RCA jacks that keep it from connecting all the way.
Other Thoughts: This is how Vizio Choose the handle this...
Visitor: The port is located on the side of the sound bar, with the RCA ports in its way. I have tried 3 different brands of cables and None fit because of the RCA jacks in the way. Kayla: Is the optical door still on the sound bar? Visitor: The bezel on the cable presses against the jacks andkeeps it from pulgging in all the way Visitor: yes. Kayla: You will want to make sure that the plastic piece is removed from the cable. Visitor: please look up this model and you will see that I'm not the only one with this issue Kayla: There is a plastic cover that comes on the optical cables that needs to be removed before connecting it to the sound bar. Kayla: There are no known issues with connecting optical cables to this model. Visitor: yes..that is removed Visitor: There are over 30 reviews on REDACTED(rhymes with bamazon) for your sound bar complains about the optical port Kayla: You can find reviews for any brand, make or model online whether the reviews are good or bad. Visitor: I need to know what cable will fit on this sound bar Kayla: There are no issues with the optical port on this sound bar. Visitor: You don't understand...normal Optical cables WILL NOT FIT on this sound bar Kayla: The next step is to send us a picture of the issue. If you need to send in a close up image to better depict the problem you can submit two additional pictures. You'll receive an email with directions to send those into us once the chat window closes. A follow up representative will contact you once we receive them.
I get a call from a manager who tells me he has the same one and I must be doing something wrong. Then argued with me that my unit came with a cable...I had to make him look up the description on their website before he admitted it did not. Then he just told me it would work with any cable...I'm going to return this ASAP...
1 out of 2 people found this review helpful.
Thanks for the valuable feedback you provided!
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