CyberPower Home/Office CP685AVR 685VA 390W 4 x 5-15R Battery/Surge Protected 4 x 5-15R Surge Protected Outlets UPS

Pros: We live in a rural area so our line power isn't the greatest. Have used APC in the past and thought I'd try this. It does what it's supposed to, just like APC, but it doesn't break the bank like APC. Have already had the power go off and on a few times and this thing works great. Can't comment on the software as I have this protecting my Linux box, but so far there are no issues.

Cons: none

Other Thoughts: Would buy again.

Pros: Bought in 2008 one battery change has been used constantly since purchased. Reliable. I liek the AVR feature. Nice that you can protect Coax, RJ45 and Rj11. Has USB out and software is pretty good although the Linux software is a bit lame (command line, no GUI). Saved my PC's more than once.

Cons: Plug layout isn't stellar

Other Thoughts: NIce UPS, Fair price. Not much else to say.

Pros: None since it didn't keep my computer on during a quick power flicker.

Cons: Whenever the power would flicker, my computer would reboot. This unit didn't prevent that from happening.

Other Thoughts: I'm going with an APC this time around.

Manufacturer Response:

Thank you for your review on the CP685AVR. This CyberPower UPS has Automatic Voltage Regulation (AVR). AVR monitors incoming AC power and maintains a safe voltage level against surges, spikes, sags, and brownouts, protecting equipment and valuable data during a power outage.

We would like to talk with you about the UPS performance and the equipment you have connected to it. Please contact us at 877-297-6937 M-F 8-5 CST, or priority1@CPSww.com, so that we can act to completely address your issue and ensure your total satisfaction.

Pros: Inexpensive, and more than enough for most machines

Cons: none

Other Thoughts: Bought another one of these to supplement our machines here at the office, they work great and last forever.

Pros: long battery life. spacing of outlets. no need to install anything. xp sp3 knows via usb it's a battery.

Cons: idk

Other Thoughts: i wish they made a $1000 awesome battery backup for the house itself, as our power company here in wixom doesn't do a good job keeping the power on in our neighborhood

Pros: It worked for almost 3 years....

Cons: ...then this morning the whole side of outlets (beside the power button) died.

Other Thoughts: It's limping along, but I will *not* buy another cyberpower unit...

Manufacturer Response:

Thank you for taking the time to provide feedback regarding the CyberPower CP685AVR. Based on the experience described, the issue appears to be a the battery might need to be replaced. CyberPower offers an industry leading 3-Year Warranty on all of our UPS products, which is backed by our U.S. based Technical Support.

With millions of UPS units sold annually, CyberPower is one on the fastest growing UPS companies in the world with a dedicated team of engineers; and we are disappointed that any customer experiences anything less than 100% satisfaction. Please know that CyberPower is constantly evaluating our products and procedures in an effort to provide the industry’s highest quality in UPS solutions.

Please immediately contact us at 877-297-6937 M-F 8-5 CST, or support@cyberpowersystems.com, so that we can act to completely address your issue and ensure your total satisfaction.

Pros: After about 18 months of continuous use, the power management software reported the battery capacity dropping significantly. After logging an issue on Cyberpower's website (on Xmas Eve), I got a response within a couple of hours, and they shipped a replacement battery within a few days at no charge. Would not hesitate to recommend the product and the company.

Cons: None

Pros: Great unit. Does what it is supposed to and protects well against black outs as well as brown outs. I've used/sold many of these units with never a problem until today. Wonderful customer service... see below.

Cons: One unit failed after 2.5 years of solid use, but.... see below

Other Thoughts: I called the phone number on their website (877-297-6937), pushed 2 for tech support, and someone answered on the second ring. They apologized for the failed unit, sent me a return shipping label (without me even asking), and will send me a brand new unit with a full 3 years additional warranty. You can't get any better customer service than that. They've won me for life with a 3 minute phone call.

Pros: Plenty of Outlets- very cleaver at making lies on the box.

Cons: Unless you are supplying backup power to a night light forget this product and buy an APC or Tripplite. Not only is the tech support a bunch of clowns -took 3 days to tell me that this unit is only good as a paper weight- but the product is junk. All I had plugged into the thing was a CPU and it tripped the breaker on a power outage. The CPU was using only half of the available power according to their software and it couldnt even handle that. Tech support's fix buy a different computer. My fix- go elsewhere if you are using it to power a computer, buy it if you are powering a night light.

Other Thoughts: Do not buy unless you like talking to clowns on the phone and use it only to power a netbook for a short period of time during a power outtage.

Manufacturer Response:

Thank you for taking the time to provide feedback regarding the CyberPower CP685AVR.

Based on the unique experience described, we recommend that you contact our technical support again to immediately address the issue. I believe the issue you have experienced is due to the PFC power supply in your PC. The UPS is compatible with some PFC designs, but not all. A computer with a PFC power supply should use a Pure Sinewave UPS. However, CyberPower’s new Active PFC Adaptive Sinewave technology is the first to solve the critical compatibility issues of non-Sinewave UPS products working with computing systems using Active PFC power supplies (ENERGY STAR 5.0).

CyberPower is constantly working with its partners to ensure customers like yourself are satisfied and we will continue to do so in this case. Please contact us at 877-297-6937 M-F 8-5 CST, or support@cyberpowersystems.com, so that we can act to completely address your issue and ensure your total satisfaction.

Pros: This is an updated to my review on 10/29.

Cons: Since then the unit has begun to fail intermittently.

I have not received any response from Cyberpower since my initial e-mail. I've sent followups and no response yet. Do not buy this unit unless you are sure you don't need any support.

Manufacturer Response:

Thank you for your comments regarding the technical support at our office. Plesae e sure to add www.cyberpowersystems.com to your safe/white list in your email client. Also, check your Quarantined or Spam boxes for responses from our company. If you’re still having problems receiving our responses, please be sure to give us a call so we can get your questions answered ASAP. Our apologies for the problems you’ve been having ---our tech support is usually able to answer all questions in less than 24 hours.

CyberPower is constantly working with its partners to ensure customers like yourself are satisfied and we will continue to do so in this case. Please contact us at 877-297-6937 M-F 8-5 CST, or support@cyberpowersystems.com, so that we can act to completely address your issue and ensure your total satisfaction.