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Item#: N82E16842102044

CyberPower AVR CP685AVR 685 VA 390 W 8 Outlets UPS

  • 685 VA 390 W
  • 8 Outlets
  • USB, Serial

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the CyberPower CP685AVR

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 0 day
  • Read full details

Customer Reviews of the CyberPower CP685AVR

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Showing 47 of 47 reviews - Clear Filters

  • Serge M.
  • 3/8/2016 6:27:02 AM
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsworks well, shipped fast, no surprises

This review is from: CyberPower AVR CP685AVR 685 VA 390 W 8 Outlets UPS

Pros: 8 outlets, 4 battery back-up + 4 surge protected
Drop-in replacement for another older unit - worry-free

Cons: not wall-mountable

Did you find this review helpful? Yes No

  • Chia C.
  • 9/14/2015 6:11:03 AM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsClaims Department cops out and refuses to pay power surge claim.

This review is from: CyberPower AVR CP685AVR 685 VA 390 W 8 Outlets UPS

Pros: Battery backup, vertical design, wall-mountable

Cons: Power surge protection does not work. Equipment was damaged during a thunderstorm power surge and Claims Dept refuses to acknowledge damaged equipment and denies claim.

Other Thoughts: I was in the market for a battery backup with surge protection that was a vertical design and has the ability to be wall-mounted. I also needed coax protection for my cable modem as well which is featured by this unit. What sold me was this unit seemed like it came from a good company and their $125,000 connected equipment protection policy. I will admit that the battery-backup function of this unit seems to work well, but that is all. One day during a thunderstorm my house got hit with a power surge. Several of my breakers on the main panel tripped. Various unprotected equipment was damaged, and I had a TV hooked up to an APC surge protector which also got fried. To my surprise my network equipment hooked up to this Cyberpower Unit was also destroyed. My modem, router, and VOIP router all ceased to function after plugging them back into various working outlets in the house. So I make my attempt to file a claim since it was a weekend the only option I had was to leave a voicemail. Monday night came around and I still received no call back. I call again Tuesday and the claims dept line automatically goes straight to voicemail. I finally get a call back Wednesday and was sent a ten page questionnaire (took an hour to complete) to fill out and ship back the old unit for diagnostics. Guess what? Their $125,000 guarantee doesn't cover the actual replacement cost for your damaged equipment, it only reimburses you for the "used fair market value" so if your $1000 computer for destroyed, their guarantee would probably only pay up $250 at the most. But wait it gets WORSE! Weeks later I receive a denial letter from the CyberPower claims department and their reasoning was "Unfortunately the failure of your connected equipment was not a result of failure of the CyberPower unit to operate as designed." Wow what a cop out. So it just so happens that my equipment correctly hooked up (even coaxial connections were correctly hooked up) to their surge protection unit just happens to stop working after a power surge that affected electronics throughout my house...liars. Meanwhile my claim with APC was approved and APC sent me a payment check to reimburse me for my damaged TV. My connected network equipment would've only cost Cyberpower no more than $150, yet they deny my claim. This just shows how dishonest and untrustworthy CyberPower is. I'm just glad that I didn't have expensive equipment connected to this unit during the power surge. I want to warn current owners to immediately stop using Cyberpower units for surge "protection" and if you're thinking about buying this STAY AWAY. Their products offer zero protection against surges and you'll never see a dime when it comes time to submit a claim. Their $125,000 equipment protectiong policy is just a marketing gimmick to get you to shell over your hard earned money. Buyer beware. I hope CyberPower think that the $150 was worth their reputation.

Manufacturer Response:

Thank you for your review. Our engineers did an inspection and complete test of the unit and it was good, including the coax connection. No surge was passed through the UPS. Please let us know if there is anything else we can do to address your issue. Please contact us at 877-297-6937 M-F 8-5 CST, or priority1@CPSww.com

1 out of 1 people found this review helpful. Did you? Yes No

  • Danielle R.
  • 7/21/2014 7:33:51 AM
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGreat UPS, Newegg ships improperlly

This review is from: CyberPower AVR CP685AVR 685 VA 390 W 8 Outlets UPS

Pros: Stands up to power outages with a PC, 2 monitors plugged into battery side. Surge side is passive so can be used if the battery goes dead. These devices have protected many pieces of equipment for me and have taken lightening damage while keeping my equipment safe.

Cons: Would be nice if you could schedule the battery test

Other Thoughts: Newegg ships these in their RETAIL packaging (i.e. no other box, shipping label slapped on the flimsy shelf box) so the boxes get beat up pretty bad on the way to you. It's something of a testament to the Cyberpower packaging that they actually reach you in working condition.

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  • David B.
  • 1/11/2014 12:50:00 PM
  • Ownership: 1 month to 1 year

5 out of 5 eggsRecently saved my rear end.

This review is from: CyberPower AVR CP685AVR 685 VA 390 W 8 Outlets UPS

Pros: I have two of these units backing up a DVR and some satellite equipment. Recently there was an explosion at a power substation near my house. We suffered a lengthy brown-out as a result. The AVR kept my sensitive electronics running smoothly without a hitch. Saved me probably thousands of dollars in damage to my television and satellite equipment. AVR is a must!!

Cons: None.

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1 out of 5 eggsDOA

This review is from: CyberPower AVR CP685AVR 685 VA 390 W 8 Outlets UPS

Pros: None

Cons: Wasn't just totally dead. The battery-backed outlets would cycle every 3 minutes. 2.5 minutes on, .5 minutes off, with 2 beeps. Didn't matter what I had plugged in. Very disappointed since the vast majority of reviews were positive... Bad luck I guess.

Other Thoughts: Sent an email to cyber power but no response yet. Either way I was going to have to ship the unit somewhere, so just returned it to newegg for a refund. Had to pay for shipping it back of course...

Manufacturer Response:

Thank you for taking the time to provide feedback regarding the CyberPower CP685AVR. Based on the experience described, the issue appears to be a unique situation. CyberPower offers an industry leading 3-Year Warranty on all of our UPS products, which is backed by our U.S., based Technical Support. We are disappointed that any customer experiences anything less than 100% satisfaction. Please know that CyberPower is constantly evaluating our products and procedures in an effort to provide the industry’s highest quality in UPS solutions.

2 out of 2 people found this review helpful. Did you? Yes No

  • Eric H.
  • 1/11/2013 9:16:18 AM
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsCyber-Power

This review is from: CyberPower AVR CP685AVR 685 VA 390 W 8 Outlets UPS

Pros: We live in a rural area so our line power isn't the greatest. Have used APC in the past and thought I'd try this. It does what it's supposed to, just like APC, but it doesn't break the bank like APC. Have already had the power go off and on a few times and this thing works great. Can't comment on the software as I have this protecting my Linux box, but so far there are no issues.

Cons: none

Other Thoughts: Would buy again.

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous
  • 10/21/2012 2:53:36 PM
  • Ownership: more than 1 year

4 out of 5 eggsNice UPS

This review is from: CyberPower AVR CP685AVR 685 VA 390 W 8 Outlets UPS

Pros: Bought in 2008 one battery change has been used constantly since purchased. Reliable. I liek the AVR feature. Nice that you can protect Coax, RJ45 and Rj11. Has USB out and software is pretty good although the Linux software is a bit lame (command line, no GUI). Saved my PC's more than once.

Cons: Plug layout isn't stellar

Other Thoughts: NIce UPS, Fair price. Not much else to say.

1 out of 1 people found this review helpful. Did you? Yes No

1 out of 5 eggsDidn't save me from power outages

This review is from: CyberPower AVR CP685AVR 685 VA 390 W 8 Outlets UPS

Pros: None since it didn't keep my computer on during a quick power flicker.

Cons: Whenever the power would flicker, my computer would reboot. This unit didn't prevent that from happening.

Other Thoughts: I'm going with an APC this time around.

Manufacturer Response:

Thank you for your review on the CP685AVR. This CyberPower UPS has Automatic Voltage Regulation (AVR). AVR monitors incoming AC power and maintains a safe voltage level against surges, spikes, sags, and brownouts, protecting equipment and valuable data during a power outage.

We would like to talk with you about the UPS performance and the equipment you have connected to it. Please contact us at 877-297-6937 M-F 8-5 CST, or priority1@CPSww.com, so that we can act to completely address your issue and ensure your total satisfaction.

2 out of 3 people found this review helpful. Did you? Yes No

  • Anonymous
  • 12/6/2011 11:32:32 AM
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsWorks like a charm

This review is from: CyberPower AVR CP685AVR 685 VA 390 W 8 Outlets UPS

Pros: Inexpensive, and more than enough for most machines

Cons: none

Other Thoughts: Bought another one of these to supplement our machines here at the office, they work great and last forever.

Did you find this review helpful? Yes No

  • NIKKI Z.
  • 5/26/2011 10:33:51 AM
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggssecond one purchased

This review is from: CyberPower AVR CP685AVR 685 VA 390 W 8 Outlets UPS

Pros: long battery life. spacing of outlets. no need to install anything. xp sp3 knows via usb it's a battery.

Cons: idk

Other Thoughts: i wish they made a $1000 awesome battery backup for the house itself, as our power company here in wixom doesn't do a good job keeping the power on in our neighborhood

Did you find this review helpful? Yes No

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Item#: N82E16842102044
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