CyberPower PR2200LCDRT2U 2170 VA 1600 Watts 8 x NEMA 5-20R Battery & Surge Outlets UPS

Pros: Good monitoring software, lots of features. Not too bad of a price. I have three of these devices and two of the PR1500LCDRT2U also. I have used several other models in the past without any problems. Cyberpower is the brand I go to for UPS devices.

Cons: Two of the PR2200LCDRT2U’s had the same problem as the customer reviewing before me. Mine seem to work fine and within a month or so, (just long enough to be out of the thirty day return policy) they went haywire on me and displayed that there were no batteries too. One started working after I unplugged it and then tried to turn it on. It showed full battery but when I put a load on it and ran it through some tests with the software it went crazy again. The logs said the unit was failing. I know Cyberpower will replace it like they did the first one but it did cost almost $100.00 to ship it back. This time it worked long enough for me to get rid of the box too so I will have to purchase packing for it also. More money. I think there may be a flaw in this model. Too bad….

Other Thoughts: I still like this model and will give it another try I guess, in hopes it will be a good one this time and work like the others I have used in the past.

Manufacturer Response:

Thank you for your comments on the PR2200LCDRT2U. We apologize for your negative experience regarding this model.

The PR2200LCDRT2U features “User Replaceable” batteries. It may not be necessary to ship the entire unit back to replace failed batteries. CyberPower offers a 3 year warranty which includes the battery.
If there is a battery failure, we will pay to ship replacement batteries at no cost to the customer.

If we have not completed satisfied your situation, we would appreciate the opportunity to ensure your total satisfaction. CyberPower’s Technical Support Department can immediately act to completely address any issues and ensure total satisfaction.

CyberPower Technical Support can be reached at 877-297-6937, Monday thru Friday, 8 am to 5 pm (CST). Please contact us to resolve any issues or answer any questions.

Pros: The unit is feature right - with a decent management interface. I am able to view real-time usage statistics.

Cons: The unit was shipped with either a dead battery, or something else. I plugged it in, and it thinks the battery is missing. This is not what a UPS is for!

Manufacturer Response:

Thank you for taking the time to provide feedback regarding the CyberPower PR2200LCDRT2U. The issue you describe is not typical, and we would appreciate the opportunity to quickly resolve the matter. Please contact us at your earliest convenience. We do sincerely apologize for any negative experience you have had involving this specific UPS unit. With millions of UPS units sold annually, CyberPower is one on the fastest growing UPS companies in the world. We are dedicated to ensuring every customer experiences 110% satisfaction. Kindly contact the Customer Support team at 877-297-6937, or priority1@CPSww.com, Monday thru Friday, 8 am to 5 pm (CST), so that we can immediately act to completely address your issue and ensure your total satisfaction.