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CyberPower > 
Item#: N82E16842102131

CyberPower CP850PFCLCD UPS 850VA / 510W PFC compatible Pure sine wave

  • 850VA / 510W Pure Sine Wave UPS
  • 10 Outlets with USB and Serial Ports
  • RJ11/RJ45 and Coax RG6 Protection
  • AVR & GreenPower UPS
  • Line-Interactive Topology
  • Multifunction LCD Panel
BUY WITH CONFIDENCE
This product qualifies for the Iron Egg guarantee. We'll match any qualifying competitor's price.
IronEgg
BUY WITH CONFIDENCE
This product qualifies for the Iron Egg guarantee. We'll match any qualifying competitor's price.
BUY WITH CONFIDENCE
This product qualifies for the Iron Egg guarantee. We'll match any qualifying competitor's price.
BUY WITH CONFIDENCE
This product qualifies for the Iron Egg guarantee. We'll match any qualifying competitor's price.
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Learn more about the CyberPower CP850PFCLCD

Quick Info

Warranty

  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years


Customer Reviews of the CyberPower CP850PFCLCD

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Showing 25 of 25 reviews - Clear Filters

  • Ilan B.
  • 12/30/2014 11:06:09 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

2 out of 5 eggsGood product, but... FOLLOW-UP

This review is from: CyberPower CP850PFCLCD UPS 850VA / 510W PFC compatible Pure sine wave

Pros: Still all the Pros mentioned before. Overall good product with some room for improvement in product design and customer service.

I would have liked to add an egg for customer service, but they (a) didn't acknowledge and fix the issue (minus one egg), and (b) the technical support I spoke to was short with me over the phone (minus another egg).

Cons: Still the same cons, plus technical support that needs to improve their people's skills.

Other Thoughts: I contacted CyberPower technical support to report a %50 drop in DSL speed, and a bad fit for the RJ11 cable. The RJ11/RJ45 port is one port that is supposed to fit both sizes of cable heads (phone jack and Ethernet jack). However, the RJ11 cables (the phone cable) do not fit tightly into the UPS's multiport. They slant, resulting in a bad connection. Comparing the CyberPower to other RJ11/RJ45 multiports, this is clearly due to imperfect design on part of CyberPower.

CyberPower technical support would not acknowledge this fault, but did offer to replace my unit due to decreased transmission speeds. They asked me to send them the unit and when they receive it they will send me another one. I appreciated the gesture, but it was quite a hassle to disconnect everything and be without protection for the duration of the replacement. They would not accept a credit card guarantee and send me a unit ahead of time.
I ended up purchasing different cables, one side RJ11 to plug into the wall, and the other side RJ45 to plug into the UPS. These (very cheap but) better fitting cables solved the issue of transmission speed, eliminating the need to ship in a perfectly working unit and wait for another one to arrive.

CONCLUSION:
1. If you are planning to use the phone/DSL ports with phone-line cables (RJ11), either buy a different UPS unit to start with (perhaps by a different manufacturer), or plan on buying different cables or RJ11/RJ45 adapters separately.
It's too bad that CyberPower would not acknowledge their design fault and provide adapters as part of their product until they fix this issue.
2. If you need to tier technical support do your research and try a different manufacturer.

2 out of 3 people found this review helpful. Did you? Yes No

  • Ilan B.
  • 12/16/2014 11:51:48 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsGood product, but...

This review is from: CyberPower CP850PFCLCD UPS 850VA / 510W PFC compatible Pure sine wave

Pros: 1. Good build quality.
2. Good features.
3. Replaceable batteries.

Cons: 1. Plugs too close to each other. Not built for attaching transformers. I needed to use a power strip attached to one of the battery outlets to accommodate the last few devices I needed attached since two transformers took up 3 out of the 5 available outlets. A better design of the rear real state could have resolved this issue. Minus one star...
2. The RJ45/RJ11 Combo is problematic. This is where you'll attach the cable modem, phone line or network cable. The combo design fits the RJ45 well, but does not hold the RJ11 in place. Furthermore, it reduced the internet speed from 40 Mbit/s to around 16 Mbit/s. I do not know why this is happening yet, but I suspect that the bad fit for the RJ11 cables might be the culprit. CyberPower could have included two RJ45 to RJ11 cables, or adapters, but did not.
Since returning such a heavy purchase is not economical I am stuck with needing to source an buy these adapters after the fact. Minus another star...

Other Thoughts: CyberPower came up with a good product, but by looking at their extensive line of products, I think they didn't go the extra mile in the design phase and in making the product user friendly in order to make this unit as useful as possible.

1 out of 1 people found this review helpful. Did you? Yes No

  • LEVIN C.
  • 11/16/2014 8:01:41 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsGreat for home and SMB Networks

This review is from: CyberPower CP850PFCLCD UPS 850VA / 510W PFC compatible Pure sine wave

Pros: CyberPower UPS systems work well in just about any application. The batteries are replaceable, which is a requirement for me.

I support home and SMB networks, where a single low-cost CyberPower UPS can power several servers and shut them down appropriately.

Unlike APC, which only provides network shutdown features at higher price points, CyberPower makes their PowerPanel Business Edition software available as a free download, which enables you to set up alerting and unattended shutdown for any Windows or Linux box on your network, so in this way the server can alert the workstations and shut them down, even if the workstations are only connected to "dumb" UPS power units.

Leave the big data centers to APC. If you support home or SMB networks, CyberPower is the only way to go.

Cons: None

Other Thoughts: Most people follow the "install and forget" model of using UPS, which can get you in trouble. ALWAYS replace batteries following the manufacturer's recommendations, and periodically test your UPS to ensure that it works when you need it. Sometimes a UPS with a dead battery can be worse than having no surge protector.

3 out of 3 people found this review helpful. Did you? Yes No

  • Donald P.
  • 8/15/2014 4:25:16 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsSo far so good

This review is from: CyberPower CP850PFCLCD UPS 850VA / 510W PFC compatible Pure sine wave

Pros: I bought this to protect my Mac Mini setup. Lately we've been having power issues due to stormy weather, and my Mini was just too expensive to plug into a "surge protector."

This is a nice UPS, especially for the price. The display is informative and you can keep tabs on how much power you're drawing from the 'battery side' of the unit. I'm quite surprised that my monitor and mini are only drawing an average of 25 watts!

Cons: The only con is the packaging. This particular item was shipped via FedEx, and the "security tape" on the outer box had been cut and re-taped. Since the FedEx guy just left it on my porch, I had no opportunity to inspect it before accepting it. (I was home, just didn't hear him.)

So I opened the outer box and was pleased to find box around the unit was not tampered with. Something to keep an eye out for. If it was something very delicate like a MoBo, I would have called FedEx immediately and sent it back.

Other Thoughts: We haven't had any power issues since I received it yesterday, but when we do, I'll write another review depending on how it performs. Fortunately OS X recognizes the unit immediately when you pled in the USB cord, and you can set the computer up for a safe shutdown when the UPS switches to battery power for a set amount of time.

2 out of 2 people found this review helpful. Did you? Yes No

  • Kevin R.
  • 5/28/2014 11:40:41 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsExcellent

This review is from: CyberPower CP850PFCLCD UPS 850VA / 510W PFC compatible Pure sine wave

Pros: This is the best UPS I've owned. It does everything it's supposed to do and without any irritating noises.

Cons: None

Other Thoughts: I live in Florida where power surges and lightning strikes happen regularly. After 1 year this unit has logged 132 events.
That's over a hundred times this thing has saved my hide!

I will be buying a 2nd one soon for another room.

1 out of 1 people found this review helpful. Did you? Yes No

  • Brent G.
  • 3/31/2014 10:52:31 PM
  • Tech Level: High
  • Ownership: more than 1 year

5 out of 5 eggsBest UPS for the money

This review is from: CyberPower CP850PFCLCD UPS 850VA / 510W PFC compatible Pure sine wave

Pros: Advanced features and quality not available from other manufactures at this price. Great lifetime equipment warranty.

Cons: None.

Other Thoughts: For the reviewer that wanted his unit to work with more than one PC, download uninstall the PowerPanel Personal Edition of the software and install the FREE CyberPower PowerPanel Businesses Edition. Install the Agent on the PC connected via USB to the UPS, then install the client onto any other PCs connected to the same UPS. You can configure all the connected PCs to now shutdown together. The Business Edition also has much better logging and monitoring functions.

6 out of 6 people found this review helpful. Did you? Yes No

  • Anonymous
  • 3/27/2014 5:11:16 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsHi mom

This review is from: CyberPower CP850PFCLCD UPS 850VA / 510W PFC compatible Pure sine wave

Pros: This is a very nice unit for the price. I have a variable power supply in my computer and the Pure Sine was a must. I spent a day or two reading up on different brands, and noone could come close to this one in features or the price.

So far i am really happy with this purchase.

Cons: Unit only has one USB port. I was really hoping and should have checked before purchasing this unit, if it had the ability to shutdown more than one computer in the event of a power failure. I am a member of Turbo Nerd Inc, and have 2 computers at my feet that i was hoping to use this unit on.

Not CyberPower's fault i didn't look into that enough, no eggs docked for a feature i "wish" it had..

Other Thoughts: I enjoy reading reviews from others complaining about the "Beeping" it does in the event of power failure.

The manual tells you exactly how to turn that off.. They send that manual for a reason you know.

3 out of 3 people found this review helpful. Did you? Yes No

  • David W.
  • 3/23/2014 6:57:05 AM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggspretty paperweight

This review is from: CyberPower CP850PFCLCD UPS 850VA / 510W PFC compatible Pure sine wave

Pros: looks nice

Cons: would not turn on fresh out of the box

Other Thoughts: Unpacked the box, plugged it in and charged overnight. Will not turn on. Opened battery compartment and checked connections. Tested battery, fully charged fine 13.3V. I have the feeling that this was never tested coming off the assembly line and that does not bode well for Cyberpower quality control.

Manufacturer Response:

Thank you for taking the time to provide feedback regarding the CyberPower CP850PFCLCD. The problem you have described is not typical, and we would appreciate the opportunity to quickly resolve the matter. Please contact us at your earliest convenience. We do sincerely apologize for any negative experience you have had involving this specific UPS unit. Please contact the Customer Support team at 877-297-6937, or priority1@CPSww.com, Monday thru Friday, 8 am to 5 pm (CST), so that we can immediately act to completely address your issue and ensure your total satisfaction.

1 out of 5 people found this review helpful. Did you? Yes No

  • Eric H.
  • 2/28/2014 11:35:20 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsNice UPS

This review is from: CyberPower CP850PFCLCD UPS 850VA / 510W PFC compatible Pure sine wave

Pros: Active PFC
nice LCD display
overall good looking design
manage from your PC with software
No issues after over a year of use

Cons: Software included is just ok, works good but could have more options and a better design

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous
  • 2/22/2014 12:33:44 PM
  • Tech Level: High
  • Ownership: more than 1 year

5 out of 5 eggsGreat Power Supply

This review is from: CyberPower CP850PFCLCD UPS 850VA / 510W PFC compatible Pure sine wave

Pros: PFC compatible.
Pure sine wave.
LCD display.
Somewhat adjustable voltage sensitivity.

Cons: I wish I could adjust the voltage sensitivity to be tighter. Something along the lines of 110-130.

Other Thoughts: This is the best power supply on the market in this price range.

1 out of 1 people found this review helpful. Did you? Yes No

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Item#: N82E16842102131
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