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Pros: Easy to assemble; instructions are satisfactory.
Cons: Broke on second use within one week of purchase; due to the poor feeding system (a rubber roller), the machine grabbed 20+ pages and the incredible force ruptured the mechanics. Some of the paper sheets ended up down in the motor.
Took 8 weeks to get a return authorization from Martin Yale; then I waited 6 months (unbelievable!) and still didn't get the folding machine back. I eventually found out they were just holding the machine and awaiting payment of about $350 in additional repair costs.
I filed complaints with the company and with the BBB and finally was sent the folding machine back. It was repaired, but a couple parts were loose and had to be reattached. The design flaw remains, however: the machine has to be closely monitored because it will still grab many sheets at a time. As a result only a few sheets can be fed at a time.
Other Thoughts: The Martin Yale head of sales whom I spoke to also responds to complaints. She was very rude on multiple occasions. In her response to the BBB she claimed the folding machine had shown prolonged misuse. Again, I used the folding machine twice and boxed it up the second it had a problem. She also claimed it was "dirty".
Martin Yale handled my warranty claim with the worst level of professionalism conceivable. I have found other customers have reported on review sites that they were treated similarly by Martin Yale with respect to warranty problems, where Martin Yale held their equipment to get extra money.
1 out of 2 people found this review helpful.
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