Pros: Works fine and performs all functions while it lasts

Cons: Purchased 2 of these in the last 3 years. First one lasted less than 2 years before answering system malfunctioned. Called Panasonic tech support and was told phone needed repair and was out of warranty so I could send it in to repair service, but they were unable to tell me how much repair would cost and said it could take up to 6 weeks. As this is a business and we use phone daily, this was not an option. Purchased second phone and it lasted just over a year before it did the SAME THING! Answering system failed the same exact way. Customer service says same thing and that phone is out of warranty. They refused to cover product even though I told them this is the second time this has happened. They looked back and found the documentation from the first time I called. Rep took situation to supervisor and was told there is nothing they could do. DO NOT PURCHASE THIS POOR QUALITY PRODUCT!!!!!!