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Swann SWADS-450IPC-US 640 x 480 MAX Resolution RJ45 SwannSmart Wi-Fi Network Camera with Secure Cloud Storage

  • Wireless Camera
  • RJ45
  • 640 x 480 MAX Resolution
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Learn more about the Swann Communications SWADS-450IPC-US

Model

Brand
Swann
Model
SWADS-450IPC-US
Color
White

Spec

Network Camera
Yes
Type
Wireless Camera
Connection Type
RJ45
MAX Resolution
640 x 480
Frame Rate
Up to 30 fps
Night Vision
Yes
Audio
1-way audio

Feature

Features
Night Illumination: 8 Infrared LEDs

Image / Video: JPEG / MJPEG

Cloud Servicet: Motion Detection & Event Capture available with optional Cloud Service

Wi-Fi Internet camera packed with safeguard features for home & business security

Mount the camera on any flat surface, upside down, on the ceiling, or on a wall

Built for life on the go with SwannSmart app by iSecurity+ for viewing on PC, Mac, tablets & Smartphones including iPhone, iPad & Android devices*

Easy plug-&-play setup with free app download from the App Store or Google Play for mobile live viewing & in-app video recording to your 3G/4G device

Capture events as they happen to SwannSmart Secure Cloud & know what's happening via mobile push notification

Perfect for day/night.

Subscription costs apply for Cloud services. Check with your internet provider to see if other additional costs apply. It is required you have a broadband internet connection on the premises where your camera will be located.

Packaging

Package Contents
ADS-450 SwannSmart Wi-Fi Network Camera
Lan Cable
Ceiling/Wall Mounting Bracket
Mounting Screws & Plugs
Power Adapter
Software CD
Operating Instructions

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the Swann Communications SWADS-450IPC-US

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  • RYAN H.
  • 4/29/2013 8:32:21 AM
  • Tech Level: High
  • Ownership: more than 1 year

1 out of 5 eggsAn embarrassment for Swann

Pros: "Cloud recording" can be an advantage, IF the service is better designed.

Cons: This camera has been a huge disappointment.

The recording was OK at best showing mostly unclear images at night. The setup is certainly idiotic. You are required to have an Android or iPhone app in order to configure this thing -- THERE'S NO WAY TO DO IT ON A PC. Why doesn't Swann allow the user to manage the device through a web browser? The app on the iPhone is very buggy. I was able to connect to my first router, but when I replaced my router, it doesn't connect anymore no matter what I do.

So I contacted Swann's customer service - here comes the worst. I spoke to three individuals from their "tech support hotline" and ALL of them appear to be reading off a script. To my utter surprise, they DID NOT understand what is IP address, what is an open port or what is a firewall. I asked ALL of them whether it is necessary to open a port from my router to allow the camera protocol to go through, they didn't understand this. All the "tech support" did was repeating what was on the 2 page manual the size of your credit card. And yes, I've read this very unhelpful manual many times. As a last resort they said they'll send me additional documents to help me set it up -- it was something the tech support team supposedly "created themselves" to help lost customers like me.

OK, so I waited, and the documents arrived in my inbox the following day, and guess what, it was the SAME thing as the 2 page manual that came in the box, with a few more arrows and a few extra "pictorial presentation". Having exhausted my patience with their third-world country tech support team, I tried to look up Swann's headquarter office located in Long Beach, CA. I called them and finally someone cared to apologize first. Then I was told a real "expert" will call me within 24 hours to resolve my concern. It's been a month..... No one has called yet.

The so called "Cloud Recording" service is provided by a third party, Seekdon. Their service is a joke -- your video footage is only stored for 30 days after which it's permanently deleted. There isn't an option to download the images for local archiving whatsoever. So basically they are saying if I need to use the footage for evidence in a legal dispute, I better complete the case in 30 days or the evidence will disappear?

Other Thoughts: STAY AWAY FROM THIS PRODUCT.

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