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Gateway Intel Core i7 8GB DDR3 2TB HDD Capacity Desktop PC Windows 7 Home Premium 64-Bit DX4860-UR35P (PT.GCPP2.012)
"Refurbished" products have been tested to ensure compliance with original manufacturer specifications, and MAY include a limited manufacturer warranty - see the item's product page for details.
Learn more about the Gateway DX4860-UR35P (PT.GCPP2.012)
WarrantyBeyond any applicable Newegg return policy, this item is warranted independently by the product's Manufacturer or a Third party. Below is a summary provided for convenience only and may not be accurate or current.
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Cons: Be very aware of who actually sells this pc.
Other Thoughts: I purchased this pc, it didn't work out of the box, had an error message. I called the only phone number listed on the single sheet of paper you receive, no discs, no manual. The phone number was for a warranty company affiliated to the re-sellers, they advised me to contact Gateway customer service. I used the online chat facility and was informed that this pc was not sold by Gateway, it was outsourced to a company called Teleplan Logistics and gave me a phone number. This phone number led me back to the original warranty company on the sheet of paper, a complete circle. I asked them for the number for tech support, none available, you will have to contact Gateway. Very frustrated by now I contacted Gateway again and demanded some help. I was then informed that the error message on the screen meant the os was corrupt and I needed the recovery disc or a copy of windows 7. I informed them that I had no discs, they then offered to sell some to me for $20 !! Complete joke. I then contacted Newegg asking for a refund, was told no refund possible so informed them I would escalate this through Paypal, they then offered tech support. Tech guy called me, turned out all that was wrong was a loose cable to the hard drive, once un plugged, then plugged back in the pc worked fine. Be very very wary of buying anything through Teleplan Logistics, or going by their other name liquidation.com . The info on this page about gateway tech support is worthless, they refuse to help you out and simply pass you on to these other people, who are even more useless. If only they had tech support like Newegg does, the matter could have been resolved much earlier, saving me hours of wasted time.
3 out of 3 people found this review helpful.
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