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Item#: N82E16883113229

Gateway DX4860-UR35P (PT.GCPP2.012) Desktop PC Intel Core i7 2600 (3.40GHz) 8GB DDR3 2TB HDD Windows 7 Home Premium 64-Bit

Refurbished newegg

  • Intel Core i7 2600 (3.40GHz)
  • 8GB DDR3 2TB HDD
  • Windows 7 Home Premium 64-Bit
  • AMD Radeon HD 6570
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Learn more about the Gateway DX4860-UR35P (PT.GCPP2.012)

Quick Info

Warranty

  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days


Customer Reviews of the Gateway DX4860-UR35P (PT.GCPP2.012)

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  • Crystal O.
  • 10/18/2012 10:21:50 AM
  • Tech Level: Average
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsBe very wary.

Pros: The pc works fine.

Cons: Be very aware of who actually sells this pc.

Other Thoughts: I purchased this pc, it didn't work out of the box, had an error message. I called the only phone number listed on the single sheet of paper you receive, no discs, no manual. The phone number was for a warranty company affiliated to the re-sellers, they advised me to contact Gateway customer service. I used the online chat facility and was informed that this pc was not sold by Gateway, it was outsourced to a company called Teleplan Logistics and gave me a phone number. This phone number led me back to the original warranty company on the sheet of paper, a complete circle. I asked them for the number for tech support, none available, you will have to contact Gateway. Very frustrated by now I contacted Gateway again and demanded some help. I was then informed that the error message on the screen meant the os was corrupt and I needed the recovery disc or a copy of windows 7. I informed them that I had no discs, they then offered to sell some to me for $20 !! Complete joke.
I then contacted Newegg asking for a refund, was told no refund possible so informed them I would escalate this through Paypal, they then offered tech support.
Tech guy called me, turned out all that was wrong was a loose cable to the hard drive, once un plugged, then plugged back in the pc worked fine.
Be very very wary of buying anything through Teleplan Logistics, or going by their other name liquidation.com . The info on this page about gateway tech support is worthless, they refuse to help you out and simply pass you on to these other people, who are even more useless.
If only they had tech support like Newegg does, the matter could have been resolved much earlier, saving me hours of wasted time.

3 out of 3 people found this review helpful. Did you? Yes No

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Item#: N82E16883113229
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