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Item#: N82E16883220260

ASUS CM1735-US005S Desktop PC A4-Series APU A4-3420 (2.8GHz) 6GB DDR3 1TB HDD Windows 8

  • A4-Series APU A4-3420 (2.8GHz)
  • 6GB DDR3 1TB HDD
  • Windows 8
  • AMD Radeon HD 6410D
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Learn more about the ASUS CM1735-US005S

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the ASUS CM1735-US005S

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  • Andrew D.
  • 12/16/2013 6:15:29 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsBe wary

Pros: It's functional, quiet and does the job.

Cons: The online specs say it drives a DVI screen - it doesn't.

The front of the pc clams to have HDMI - It doesn't

We returned one of these because it did not live up to the specification claimed on the website, yet despite clear assurances from Newegg customer services that the replacement machine WOULD connect to a DVI screen the replacement did not. We decided to keep the replacement because we needed a computer in place for Christmas but I will be wary of trusting newegg customer services or their website. And I would be wary of ASUS computers too.

Over all, a disappointing experience but the first I've had of a dozen or so orders from Newegg.

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  • Anonymous
  • 5/1/2013 7:32:08 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsASUS Support Blues

Pros: no comment

Cons: Recently, burning a CD, PC froze at midway, computer abnormally shutdown, and now will not boot past initial ASUS screen.

Only used PC about 5-times since purchase about 45 days ago. Purchased extended service plan with Service.Net.

Spoke with Newegg Customer Service, cannot return to Newegg; past time-frame. Referred to Service.net. From Service.Net send to ASUS Tech Support and had to make two fairly long phone calls only to find out that an RMA was necessary and that I had to PAY for SHIPPING.

Other Thoughts: An ASUS tech told me to backup my data, but I could not break the warranty seal. Computer will not boot, really? Finally, told me that I could open the computer to access the hard drive, but must not damage any components. Anyway, RMA is fine with me, but somewhat upset about paying for shipping and hassle concerning the method of backing up my data.

Never had a problem with ASUS products until now; consequently, never had to deal with their support or RMA process.


Will give ASUS the benefit of the doubt and see how things go during the RMA process. Will post after the dust settles.

Manufacturer Response:

Dear Valued Customer,

That is rather unfortunate that your computer will not boot. I am sorry that the desktop did not work the way it was intended, but I am glad that everything is in the process of getting taken care of for you.

If you have any questions, please do not hesitate to email me at cl-mark@asus.com.

In the future, if you have an issue with your computer, you could email me, and I would be happy to help find a solution to the problem.

Regards,
Mark
ASUS Customer Loyalty

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Item#: N82E16883220260
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